Plumbing Questions: Wheeler Heights Residents
These are the questions Wheeler Heights residents ask most often when booking a plumber. If your question isn't answered below, call 1800 349 338 and we'll explain what's involved, what it costs, and when we can attend.
Do you cover Wheeler Heights for same-day plumbing?
We dispatch to Wheeler Heights from local Sydney hubs for both emergency and standard bookings. Urgent jobs are sent out immediately with an ETA provided when you book. Same-day service is typically available for standard work depending on current bookings and traffic conditions. Arrival timing varies, so confirm the ETA when booking if time is a factor.
What does your fixed pricing actually mean?
Fixed pricing means we provide a total cost for the job after assessing scope onsite, and that price is what you pay. There are no hourly rates and no surprise additions at the end. If scope changes once we start (additional faults found, access issues, extra parts needed), we explain the change and confirm the updated fixed price before proceeding.
Is there a call-out fee for Wheeler Heights?
Call-out fee policy varies by service area. Confirm the call-out fee status when booking. If a call-out fee applies, it typically covers travel and initial assessment, and is explained upfront before dispatch is arranged. The fee structure is included in your total quote.
What does your Lifetime Labour Warranty actually cover?
The Lifetime Labour Warranty covers workmanship on repairs and installations we complete. If a repair we did fails due to our work, we return and fix it at no additional labour cost. It does not cover new faults in different components, damage caused by third parties, or normal wear over time. Manufacturer warranties apply separately to parts and appliances installed.
How do I know if a plumbing issue is urgent?
A plumbing issue is urgent if it's causing active flooding, creating a safety risk (gas leak, sewage backup, electrical hazard from water), or leaving you without essential services in a vulnerable situation (no hot water with young children or elderly residents in cold weather). For non-urgent issues, standard same-day or next-day service is usually adequate.
What happens on the first visit?
On the first visit, we locate the fault using diagnostic tools (CCTV cameras for drains, leak detectors for hidden leaks, pressure gauges for gas lines), explain what's causing the issue in plain English, and provide a fixed-price quote for the repair. If you approve the quote, we complete the work where parts and access allow. Otherwise, we schedule the repair once parts arrive or access is confirmed.
Can I get a quote before you come out?
Accurate pricing requires onsite assessment to confirm scope, access, parts needed, and the condition of existing systems. Phone quotes without seeing the job often lead to surprise costs when scope changes onsite. We provide the fixed quote after assessing the job in person, so you can decide with accurate information before work starts.
What if the problem is worse than expected once you start?
If additional faults are found after work starts, we stop, explain what else is wrong, and provide an updated fixed quote for the additional work. You decide whether to proceed with the extra scope or just complete the originally quoted work. We do not proceed with unquoted work without your approval.
Do your plumbers carry common parts?
Our plumbers carry a stocked mobile workshop with common parts for taps, toilets, hot water systems, and drainage fittings. This allows most standard repairs to be completed on the first visit. For specialised parts (specific tap cartridges, obsolete fixtures, commercial-grade components), we source the part and return once it arrives, usually within a day or two.
What if I need plumbing work done in a rental property?
For rental properties, confirm with the landlord or agent before booking to avoid disputes over who pays. We provide itemised invoices suitable for landlords and agents, and can coordinate directly with property managers if preferred. Emergency work to prevent property damage (broken pipes, gas leaks) should be arranged immediately regardless, with payment responsibility sorted afterward.