Plumbing FAQ's in Wheeler Heights
Emergency plumbing situations create stress and uncertainty. These questions reflect what Wheeler Heights residents ask most often when facing urgent plumbing faults, booking routine work, or trying to understand what's involved before committing. If your question isn't answered below, call us, we're available 24/7 and can provide specific guidance for your situation.
How quickly can Fixed Today reach Wheeler Heights for an emergency?
Urgent jobs are prioritised and dispatched immediately from our nearest hub, typically the West Sydney location via the M2 and Warringah Road corridor. Arrival timing depends on current bookings, traffic conditions, and the distance from the allocated technician's last job, but most Wheeler Heights emergency callouts are reached within typical response windows for the Northern Beaches area. We provide an ETA once dispatch is confirmed.
What does "immediate dispatch" actually mean from experience?
Immediate dispatch means the job is sent to the nearest available NSW-licensed plumber as soon as you book, and urgent work is prioritised ahead of routine bookings. The technician is allocated based on your location, the fault type, and current workload. It doesn't guarantee a specific arrival time, but it does mean you're not added to a queue, the plumber heads to your property as the next job or as soon as the current urgent job is completed.
Do you charge a call-out fee for Wheeler Heights jobs?
Call-out fee status varies by job type and location. Some service areas have no call-out fee, while others include a standard attendance charge that's credited against the final job price if you proceed with the quoted work. Confirm the call-out fee status when you book so you know exactly what to expect before the plumber is dispatched.
How does fixed-price quoting work if you haven't seen the job?
The plumber assesses the fault onsite, confirms what's affected, checks existing pipework and access, then provides a fixed-price quote based on the confirmed scope. The quote includes labour, materials, and testing, and it's by the job, not by the hour. You decide whether to proceed once you've seen the price and understood what's included. If scope changes during the work, additional faults are found or access reveals complications, we explain the change and confirm the revised price before continuing.
What should I do immediately if a pipe bursts while I'm waiting for the plumber?
Turn off the water at the main meter if the internal stop valve won't close the supply. If you can't locate the shutoff or it's seized, call us and we can guide you by phone while the plumber is on the way. Move belongings away from the water, contain what you can with towels or buckets, and avoid using electrical outlets or switches in wet areas. The plumber will isolate the leak, assess the damage, and explain the repair options once onsite.
Are your plumbers actually licensed in NSW?
Yes. All attending technicians hold a current NSW plumbing licence. Our business licence number is 305428C, which covers plumbing, drainage, and gas fitting. You can verify our licence status through the NSW Fair Trading website if you want to confirm before booking.
What does your insurance actually cover if something goes wrong?
We carry Public Liability insurance, which provides protection if accidental property damage occurs during the work: for example, if a tool slips and damages a tile, or water escapes during a repair and affects adjacent areas. We also carry Workers Compensation insurance, which provides protection related to workplace injuries that occur on the job. The insurance doesn't cover pre-existing damage or faults unrelated to the work being performed.
How does your Lifetime Labour Warranty work in plain English?
The Lifetime Labour Warranty covers the quality of the workmanship itself, if a repair fails due to how we completed the work, we'll return and fix it without charging for labour. It doesn't cover wear and tear on new parts over time, damage from misuse, or faults caused by unrelated system issues. Manufacturer warranties apply separately to any hardware or appliances we install. If something fails and you're not sure whether it's covered, call us and we'll assess it honestly.
Can I get a quote over the phone without a site visit?
We can provide a rough indication of typical costs for common jobs, but accurate quoting requires on-site inspection to confirm the scope, access, existing conditions, and materials needed. Quoting over the phone risks under-scoping the job, which leads to surprises when the plumber arrives. The on-site inspection is the most reliable way to get a fixed price you can decide on with full clarity.
What's the difference between an emergency callout and same-day service?
Emergency callouts are for urgent faults that need immediate attention to prevent property damage or safety risks, burst pipes, gas leaks, sewer backups. These jobs are prioritised and dispatched first. Same-day service is for non-urgent work that still needs resolving quickly - leaking taps, blocked sinks, toilet faults. Same-day jobs are scheduled based on availability and proximity, but they're not prioritised ahead of emergencies.