Plumbing FAQ's in Westmead
The questions below address common concerns for Westmead residents booking plumbing work. If your question isn't covered here, call us or send an online enquiry and we'll provide specific information for your situation.
Do you charge a call-out fee for Westmead jobs?
Call-out fees vary by job type and location within the 2145 area. When booking, confirm whether a call-out fee applies and how it's handled if you proceed with the quoted work. We'll clarify this before dispatch so you know the full cost structure upfront.
How quickly can a plumber reach Westmead for an emergency?
Emergency jobs in Westmead are dispatched immediately from our West Sydney hub, with the nearest available fully licensed plumber allocated. Arrival time depends on current bookings and traffic conditions, but we provide an ETA when you call and update you if delays occur.
What's included in your fixed-price quote?
The fixed-price quote covers the diagnosed fault, the installation or repair work, parts and materials, testing to confirm the system is working correctly, and site cleanup. If inspection reveals additional issues, we explain them and provide a separate quote before any extra work proceeds.
Can you assess plumbing issues over the phone?
We can provide general guidance by phone to help with immediate safety steps (like shutting off water for an active leak), but accurate quoting requires onsite assessment. The scope, access, existing pipework, and property-specific factors all affect pricing and approach.
What does your Lifetime Labour Warranty cover?
The Lifetime Labour Warranty covers our workmanship: if a fault develops in the repair or installation work we performed, we return and fix it without additional labour charges. Materials and appliances are covered separately by manufacturer warranties with terms varying by product.
Do your plumbers work in strata buildings?
Yes, we handle strata plumbing work regularly. We coordinate with strata managers for access, provide documentation suitable for committee review, and separate common property costs from lot owner costs where relevant. For urgent issues affecting multiple units, we explain approval pathways and proceed with temporary measures where possible.
What causes blocked drains in Westmead properties?
Blocked drains in this area commonly involve tree root intrusion in external sewer lines (especially older clay pipes), or grease and food debris buildup in kitchen lines. We use CCTV cameras to identify the blockage type and location, then clear it using high-pressure water jetting or mechanical methods depending on what the inspection reveals.
Can you replace a water heater on the same day?
Same-day hot water replacement depends on the unit type, whether we have the correct model in stock, and site access for installation. For standard electric or gas storage systems, we often complete replacement the same day if the job is booked early and no structural modifications are required.
How do I know if a gas leak is an emergency?
If you smell gas (a rotten egg odour), hear hissing near gas appliances, or notice dead vegetation over underground gas lines, treat it as urgent. Avoid igniting flames or operating electrical switches, ventilate the area, and call us for immediate dispatch of a duly licensed gas fitter.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard. Payment is due once work is completed, tested, and you're satisfied with the outcome. We provide a detailed invoice suitable for insurance claims, strata records, or landlord documentation where required.