Plumbing FAQ's in West Hoxton
These questions reflect what West Hoxton residents typically ask when booking plumbing work. If your specific concern isn't covered here, call us, we're available 24/7 to discuss your situation and explain what the assessment involves.
Do you charge a call-out fee for West Hoxton?
We don't charge a separate call-out fee for West Hoxton. The job is priced by scope once the plumber assesses the fault onsite and provides a fixed-price quote. That quote includes the assessment, the repair, and the parts. No hidden fees. You decide whether to proceed once the cost is confirmed.
How quickly can you get to West Hoxton for an emergency?
Emergency jobs are dispatched immediately from our nearest hub, which for West Hoxton is typically our West Sydney base. Arrival timing depends on current workload, traffic conditions, and the plumber's location when the call comes in. We provide an ETA when you book where possible, and update you if delays occur.
What does your fixed-price guarantee actually mean?
Fixed-price means the quote provided before starting work is what you pay. No hourly rate surprises, no added charges for time on site. If the scope changes because inspection reveals additional damage, we explain the options and provide a revised quote before proceeding with any extra work. You're not locked into costs you didn't agree to.
Are your plumbers licensed to do gas work?
Yes. All gas work is completed by NSW licensed gas fitters holding the appropriate authorisations for commercial and domestic installations. We're fully licensed (305428C) for plumbing, drainage, and gas fitting. Gas work includes testing and compliance certification as required by Australian Standards.
What's included in your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship, if the repair fails because of how we completed the job, we return and fix it at no charge. It doesn't cover wear-and-tear on parts over time, misuse, or damage from unrelated causes. Manufacturer warranties apply separately to all hardware and appliances installed.
Can you work in strata properties with access restrictions?
Yes. We work in strata and commercial sites regularly, following site-specific access rules, booking windows, and common property protocols. If your building requires sign-in, induction, or specific arrival times, let us know when booking so we can coordinate entry and avoid delays.
What should I do if I smell gas while waiting for the plumber?
Avoid ignition sources (don't use light switches, lighters, or appliances). Ventilate the area by opening doors and windows. Don't try to locate the leak yourself, gas detection requires specialised equipment. Once you've called us and confirmed the booking, move to fresh air and wait for the licensed gas fitter to arrive and make the system safe.
Do you provide documentation for insurance or real estate?
Yes. We provide invoices, receipts, and work completion records suitable for insurance claims, landlord documentation, and strata maintenance logs. Where compliance certification is required (gas work, backflow prevention, certain drainage work), we issue the relevant certificates once the work is tested and verified.
How do I know if a ruptured pipe is an emergency or can wait?
If water is actively flowing and can't be isolated, it's an emergency; ongoing flooding damages property quickly. If you've isolated the supply and stopped the water, it's still urgent but not immediately destructive. Either way, book a plumber so the fault can be assessed, the damaged section replaced, and the water supply restored safely.
What happens if the blockage is outside my property boundary?
We run the camera inspection to determine where the blockage is located. If it's within your property boundary, we clear it and quote any necessary repairs. If it's in the council or water authority's sewer main, we document the findings and advise you to contact Sydney Water or the relevant authority, as they're responsible for maintenance beyond your property line.