Plumbing FAQ's in West Hoxton
These are questions we're asked frequently by West Hoxton residents and commercial property managers. The answers are based on how we operate and what's involved in typical plumbing situations. If your question isn't covered here, call us directly.
How quickly can Fixed Today reach West Hoxton in an emergency?
Urgent jobs are dispatched immediately from our West Sydney hub. Arrival timing depends on current job load and traffic conditions, but we provide an ETA when you book and update you if timing changes. Emergency callouts are prioritised over scheduled work.
What does the fixed-price guarantee actually mean?
The price quoted after onsite scope confirmation is the price you pay. We don't charge by the hour or add unexpected costs at the end. The quote includes labour, parts, and testing. If scope changes during the job, we explain what's involved and get approval before proceeding.
Do you charge a call-out fee to West Hoxton?
Call-out fee status varies by service area and job type. Confirm the call-out fee when booking so there's no confusion. Many areas have no call-out fee; others have a fee that may be waived depending on the work approved.
What happens during the first visit?
The first visit involves assessing the issue using diagnostic tools like CCTV cameras, leak detectors, or pressure gauges depending on what's reported. We confirm the cause, explain what's involved in the repair, and provide a fixed-price quote before starting work. You decide once scope is clear.
Why does drainage work sometimes need Sydney Water compliance?
Drainage and sewer work that affects Sydney Water infrastructure or connections to the public sewer main requires compliance with their standards. This applies to work like sewer line repairs, new connections, or structural changes to boundary traps. We handle the compliance process where required.
How do I know if my hot water unit can be repaired or needs replacing?
That depends on the age of the system, what's failed, and whether parts are still available. Storage tanks with corroded interiors or structural failures usually need replacing. Faulty thermostats, elements, or gas burners can often be repaired. We assess the system and explain the options once we've confirmed what's wrong.
What's covered by the Lifetime Labour Warranty?
The Lifetime Labour Warranty covers our workmanship. If the installation or repair fails due to how we completed the work, we'll return and fix it. It doesn't cover failures caused by wear and tear, misuse, or manufacturer defects in parts (those are covered by separate manufacturer warranties).
Can you work around strata or rental access restrictions?
Yes. We coordinate with property managers, strata committees, and tenants to arrange access within required windows. Let us know the restrictions when booking so we can schedule accordingly and bring any required documentation or sign-in procedures.
What should I do if I smell gas in my West Hoxton property?
Isolate the gas supply at the meter if safe to do so, ventilate the area by opening windows and doors, and contact a duly licensed gas fitter immediately. Don't operate electrical switches, lighters, or any ignition sources near the suspected leak. If the smell is strong or you're unsure, evacuate and call emergency services.
Do your plumbers carry the right parts for same-day repairs?
Our mobile workshops are stocked with common plumbing parts, tap components, cistern mechanisms, pipe fittings, and standard fixtures. Many residential repairs are completed on the first visit when standard parts are involved. Custom or discontinued items may need ordering, which we'll explain upfront if that affects timing.