Plumbing FAQ's in Waverton
Emergency plumbing questions come up when something's gone wrong and you're trying to figure out next steps. These answers focus on what actually happens during the booking, assessment, and repair process in Waverton.
How quickly can a plumber reach Waverton for an emergency?
Emergency jobs are dispatched immediately, with the nearest available licensed plumber (NSW) sent from our fleet across Sydney metro. An ETA is provided when you book, and actual arrival timing depends on current job load and traffic conditions along the Warringah Freeway and Harbour Bridge approach. For non-urgent work, same-day availability applies to most standard service calls.
What does the fixed-price quote include?
The fixed-price quote covers the diagnosed issue based on confirmed scope, the parts required for the repair, and verification testing after completion. If inspection reveals additional faults outside the quoted scope, we explain what's involved and provide a separate quote before proceeding with that work. The price is set by the job, not by the hour.
Is there a call-out fee for Waverton?
Waverton is not listed among the suburbs with no call-out fee on our standard policy, so confirm the call-out fee arrangement when booking. The call-out fee is separate from the fixed-price quote for the work itself, and you decide whether to proceed once the plumber has assessed the issue and provided the quote onsite.
What happens during the first visit for a blocked drain?
The plumber locates the blockage using a high-definition CCTV drain camera, which shows what's causing the obstruction and where it sits in the line. If it's a straightforward blockage like debris or grease buildup, it's cleared using high-pressure water jetting. If the camera reveals structural damage or root intrusion, the scope and repair options are explained before any additional work proceeds.
Do I need to be home for the entire repair?
You need to be present for the initial assessment so the plumber can access the problem area and explain what's involved. For longer repairs, many customers leave once scope is confirmed and return for final verification and payment. If access needs to be coordinated with strata or property managers, we work around those arrangements when disclosed at booking.
What if the problem is worse than expected once the plumber starts?
If additional faults are discovered during the work that weren't visible during the initial assessment, we stop and explain what's been found. You receive a separate quote for the additional work, and you decide whether to proceed. The original quoted work is completed regardless, unless the newly discovered issue makes it unsafe or impractical to continue.
Are your plumbers licensed and insured?
All attending plumbers hold current NSW licences for plumbing, drainage, and gas fitting under licence number 305428C. The business is properly insured with Public Liability and Workers Compensation coverage, meaning you're protected if accidental property damage occurs during work or in the unlikely event of a workplace injury onsite.
What does the Lifetime Labour Warranty cover?
The Lifetime Labour Warranty covers our workmanship, meaning if a fault develops in the work we completed, we return and rectify it at no additional labour cost. It does not cover wear-and-tear on components, faults caused by factors outside our control, or manufacturer defects in supplied hardware, which are handled under separate manufacturer warranties.
Can you work in strata properties or apartment buildings?
We work in strata and multi-level properties regularly, and we're familiar with coordinating around strata access protocols, restricted entry windows, and parking constraints in Waverton's low-rise apartment buildings. Confirm any access requirements or strata rules when booking so we can plan the visit accordingly and bring equipment suited to the site.
Do you service the entire Waverton postcode?
Fixed Today Plumbing services all properties in the 2060 postcode and across the broader North Shore region. Our dispatch hubs across Sydney metro allow for localised response, with emergency jobs prioritised and sent out immediately, and standard service calls typically scheduled for same-day availability where booking windows allow.