Plumbing FAQ's in Waverton
These are the questions Waverton residents and property managers ask most often when booking plumbing work. If your question isn't covered here, call us on 1800 349 338 and we'll answer it directly.
What causes blocked drains in Waverton properties?
Tree root intrusion into clay or terracotta pipes is common in established North Shore suburbs where large street trees and ageing sewer lines overlap. Kitchen blockages are usually Fat, Oil, and Grease (FOG) buildup that solidifies and traps debris. A CCTV inspection confirms the cause, location, and pipe condition before clearing or repair options are quoted.
How much does a plumber cost in Waverton?
Pricing depends on the scope confirmed during the onsite assessment. Simple repairs like tap washers or toilet cistern faults are lower-cost jobs, while hot water replacements or sewer line relining are larger investments. You receive a fixed-price quote before starting work, with no hidden fees added later. For Waverton, confirm the call-out fee status when booking.
Do you provide quotes over the phone?
We don't quote over the phone because scope and access conditions vary between properties. An onsite assessment allows us to inspect the affected area, test flow or pressure, and confirm what's needed before providing a fixed price. The quote is valid for one month and includes everything required to complete the job as scoped.
What should I do if I smell gas?
If you smell gas, a sulphur-like odour often described as rotten eggs, don't operate switches or create sparks, and ventilate the area by opening windows and doors. Call us immediately on 1800 349 338 so a licensed gas fitter can isolate the supply, locate the leak, and make the system safe.
How long does hot water service system installation take?
A straightforward electric or gas hot water replacement typically takes 2 to 4 hours once the new unit is onsite and access is clear. Timing increases if pipe modifications, additional tempering valves, or relocating the unit to meet clearance requirements are involved. We confirm the expected timeframe during the quoting stage once the existing setup is inspected.
Can you clear blocked drains the same day?
Most accessible blockages in internal or external lines are cleared the same day using high-pressure water jetting once the restriction is located with a CCTV camera. If structural damage or pipe collapse is found, relining or excavation is quoted separately, which extends the timeframe depending on scope and access requirements.
What's included in your Lifetime Labour Warranty?
The Lifetime Labour Warranty covers workmanship on all completed jobs. If a fault develops in the work we performed, such as a joint leaking or a component installed incorrectly, we repair it at no charge. Manufacturer warranties on parts and appliances are separate and provided by the manufacturer, not covered by the labour warranty.
Do you service strata and commercial properties in Waverton?
Yes. We work in strata complexes and commercial sites, coordinating access around booking windows, providing job documentation for maintenance logs, and following site induction or sign-in procedures where required. For shared drainage or pipe systems, we clarify responsibility boundaries between lot owners and common property before quoting.
How do I know if a leaking tap needs repair or replacement?
If the tap body and spout are intact and only the washer or cartridge is worn, repair is usually straightforward and cost-effective. If the tap body is corroded, cracked, or heavily scaled, replacement is often more reliable long-term. We inspect the condition onsite and explain both options with pricing before proceeding.
What does Public Liability insurance protect?
Public Liability insurance protects you if accidental property damage occurs during the work, such as a tool damaging a benchtop, water escaping during a connection, or a fixture being cracked during removal. It does not cover pre-existing damage or faults unrelated to the work being performed.
