Plumbing FAQ's in Surry Hills
Common questions about emergency plumbing in Surry Hills. If your situation isn't covered here, a quick call will clarify whether it's urgent and what the first visit involves.
How quickly can you reach Surry Hills for an emergency?
We dispatch from localised hubs across Sydney, with urgent jobs prioritised and sent out first. Response timing depends on current bookings, traffic conditions, and which technician is nearest. An ETA is provided when you book, and we update you if delays occur.
What does your insurance actually cover?
We carry full Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during our work. Workers Compensation covers workplace injuries that happen onsite. This doesn't replace your home or contents insurance, but it provides protection related to the plumbing work itself.
Do you provide pricing before starting work?
Yes. Once we assess the fault and confirm the scope onsite, we provide a fixed-price quote before any work starts. The price is by the job, not by the hour, and it doesn't change unless the scope changes. You decide whether to proceed once you know the cost.
What counts as an emergency plumbing situation in Surry Hills?
An emergency is an active water leak causing damage, no water supply to the property, gas odour, or sewerage backing up into living areas. Less urgent issues like slow drains or dripping taps can usually be scheduled during standard hours, which avoids after-hours premiums and keeps costs lower.
Why do older Surry Hills terraces have more drainage problems?
Victorian-era terraces often have original clay or cast iron drainage that cracks over time or suffers root intrusion from established street trees. Clay pipes are particularly vulnerable at the joints, where tree roots enter and expand. Newer PVC systems are less prone to this but can still block from FOG buildup in kitchen lines.
What should I do if I smell gas?
Evacuate immediately. Don't operate light switches, ignition sources, or electrical devices. Call us once you're safely outside, and we'll isolate the supply at the meter, locate the leak using detection equipment, and make the system safe before explaining repair options. Gas leaks are treated as high-priority emergencies.
Can you repair pipes without digging up my bathroom?
Often, yes. We use trenchless pipe lining for structural repairs where excavation isn't practical, such as beneath tiled floors, under landscaping, or inside occupied buildings. A resin liner is inserted into the damaged pipe, inflated, and cured to form a seamless structural repair from the inside. This avoids the cost and disruption of traditional excavation.
How do you handle access in narrow Surry Hills streets?
We use smaller service vehicles where needed and schedule around parking restrictions. If access requires specific time windows or coordination with strata, mention that when booking so we can prepare accordingly. Most jobs are completed from street access or via internal property entry without requiring heavy equipment.
What's included in your Lifetime Labour Warranty?
The warranty covers the workmanship on repairs and installations we complete. If a fault develops due to our work, we'll return and fix it at no charge. It doesn't cover wear and tear on parts, manufacturer defects (which are covered under separate hardware warranties), or damage caused by misuse or external factors. We stand by the quality of our work.
Do I need to be home for the whole job?
For emergency work, yes, we need onsite access to assess the fault, confirm scope, and obtain approval before starting. We explain what we're doing before we start, keep the work area clean, and verify outcomes before leaving. If you need to arrange access through a property manager or strata, let us know when booking.