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Emergency Plumber Surry Hills

Fixed Today Plumbing provides 24/7 emergency plumbing in Surry Hills with immediate dispatch from local Sydney hubs. Licensed, insured, and ready for burst pipes, gas leaks, and urgent repairs.

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Fixed Today Plumbing provides emergency plumbing services across Surry Hills from local dispatch points throughout Sydney, with 24/7 availability for urgent situations like ruptured pipes, gas leaks, and total water loss. Response timing depends on current bookings and which technician is nearest from local hubs; urgent jobs are prioritised and sent out first. Inner-city access in Surry Hills can be tight - narrow lanes, on-street parking restrictions, and multi-level buildings all affect how we schedule and prepare for each callout.

We're a family-owned and family-run plumbing company with over 15 years of service in Sydney. Our team is fully licensed in NSW for plumbing, drainage, and gas fitting (Licence 305428C), and we're comprehensively insured with Public Liability and Workers Compensation. That insurance protects you if accidental property damage occurs during work, and covers workplace injuries on the job.

Emergency plumbing is priced by the job, not by the hour. Once we confirm the scope onsite, you receive a fixed-price quote before any work starts. There are no hidden fees, and the price doesn't change once quoted. If the scope changes during the job, we explain the options and confirm pricing before proceeding. To confirm call-out fee arrangements for Surry Hills, mention your postcode when booking.

The mix of heritage Victorian terraces and newer apartment blocks in Surry Hills means plumbing systems vary widely. Older terraces often have original clay or cast iron drainage that can crack or root-damaged over time, while modern buildings typically run PVC and copper. We stock parts for both and adjust the approach depending on what we find during the first inspection.

Emergency Plumbing Services in Surry Hills

Emergency plumbing services in Surry Hills cover urgent situations where water, gas, or sewerage systems have failed or pose immediate risk to property or safety. Fixed Today Plumbing dispatches the nearest available properly licensed plumber from local Sydney hubs once the call is logged, with urgent jobs sent out ahead of scheduled work. Response timing varies with current demand, traffic conditions, and whether the job requires specialist tools or parts; an ETA is provided when you book.

An emergency typically means active water damage, no water supply to the property, gas odour, or sewerage backing up into living areas. In practice, we see broken pipes during cold snaps when exposed copper splits, hot water supply systems failing without warning, and main line blockages that prevent all fixtures from draining. Less urgent issues like a dripping tap or a slow drain can usually be scheduled for standard callout timing, which keeps costs lower and avoids after-hours premiums.

We arrive in uniform with identification, explain what we're checking before starting, and use drop sheets to protect floors and surfaces in the work area. Police and background checks are completed for all attending technicians. Once the fault is located and assessed, we explain the scope in plain English, confirm what's included, and provide a fixed-price quote before proceeding. You decide once you know the cost.

Work is completed to Australian plumbing standards, tested before we leave, and backed by our Lifetime Labour Warranty on workmanship. If the issue requires follow-up or escalation, such as structural pipe damage that needs relining or council approvals, we explain the options and confirm the next step with you before any additional work proceeds. Our service extends across nearby areas including Bondi Junction, Randwick, Kensington, Botany, Wanda, and Coogee.

Fixed Upfront Pricing

We provide a fixed-price quote before starting work, based on the confirmed scope. The price is by the job, not by the hour, and it doesn't change unless the scope changes.

Near-Perfect Customer Rating

Our service is backed by over 800 verified 5-star reviews from Sydney customers. We focus on clear communication, tidy work areas, and following through on what we say we'll do.

24/7 Emergency Availability

We're available 365 days a year for emergency plumbing. Urgent jobs are prioritised and dispatched from the nearest local hub, with ETA updates provided where possible.

Fully Licensed & Insured

All technicians are licensed NSW plumbers. We carry full Public Liability and Workers Compensation insurance, meaning you're protected if accidental damage occurs or workplace injuries happen onsite.

Blocked Drains

A blocked drain in Surry Hills usually shows up as slow-draining sinks, gurgling sounds from fixtures, or water pooling around floor wastes. In older terraces with original clay drainage, tree roots are the most common cause, fine roots enter through microscopic cracks in the pipe joints, expand over time, and trap debris until the line is completely obstructed. In newer buildings and kitchen lines, fat, oil, and grease (FOG) solidify as they cool, narrowing the pipe diameter and catching solid waste.

We use high-definition CCTV drain cameras to locate the blockage and identify the cause before clearing. This shows us the exact depth, the obstruction type, and whether the pipe structure is still intact. For most blockages, high-pressure water jetting clears the line by pulverising roots and scouring grease from the pipe walls, restoring flow without excavation. If the camera shows structural damage, such as collapsed sections or offset joints, we explain the repair options and confirm scope before proceeding.

Clearing typically takes between one and three hours depending on access, blockage severity, and how far the restriction is from the entry point. We test flow rates after clearing and provide footage of the cleared line where requested. If the blockage is in the main sewer line beyond your property boundary, that falls under Sydney Water's responsibility, and we can help coordinate the handover.

Common early warning signs include multiple fixtures draining slowly at once, foul odours from floor wastes, or water backing up when another fixture is used. Don't ignore these, they usually indicate a restriction that will worsen. A quick call is enough to book an assessment, and we'll confirm if this is urgent or can be scheduled during standard hours.

Burst & Leaking Pipes

Burst pipes are typically caused by pressure surges, pipe age, or ground movement, and they require immediate attention to stop water damage. We use electronic leak detection and thermal imaging to locate hidden leaks behind walls, under floors, or in sub-surface lines without invasive exploratory work. Once located, the damaged section is isolated, and we assess whether a patch repair, section replacement, or full line upgrade is required.

In Surry Hills terraces, we commonly see galvanised steel pipes from pre-war construction that have corroded internally, reducing flow and eventually splitting. Copper pipes in newer sections can split at joints if water hammer (pressure shock) isn't controlled, or if the pipe has been flexed during renovations. PVC drainage rarely bursts, but it can crack if the ground shifts or tree roots apply pressure.

Where traditional excavation isn't practical, such as beneath tiled bathrooms, under established landscaping, or inside occupied buildings, we use trenchless pipe relining to create a structural repair from the inside. A resin-saturated liner is inserted into the existing damaged pipe, inflated, and cured to form a seamless pipe-within-a-pipe that's structurally independent. This avoids the cost and disruption of digging up floors or driveways.

If you discover an active leak, isolate the water supply at the main shutoff (usually near the front boundary or water meter) and contact us immediately. Don't attempt to patch the leak yourself with tape or clamps—they rarely hold under mains pressure and can fail without warning. We'll make the system safe, stop the damage, and explain the repair options once scope is established.

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Hot Water Systems

When a hot water service fails in Surry Hills, it's usually due to sediment buildup in storage tanks, a failing sacrificial anode rod, or element/burner malfunction. In older electric storage systems, rust-coloured water in the morning is often the first sign, the tank has corroded internally and the anode has been consumed. Gas continuous flow units can fail if the heat exchanger scales up or the burner assembly clogs, which reduces efficiency and eventually stops the unit from firing.

We service, repair, and install all major brands including Rheem, Dux, and Rinnai, across electric storage, gas continuous flow, and heat pump systems. Assessment involves checking the age of the unit, testing water temperature and pressure, inspecting the relief valves, and confirming whether the system is repairable or beyond economical service life. If replacement is recommended, we explain the options, including running costs, space requirements, and installation constraints, before quoting.

Hot water installations must comply with AS/NZS 3500 standards and require licensed plumbers to complete. This includes mandatory Tempering Valves (to prevent scalding by limiting outlet temperature to 50°C) and Pressure Relief Valves (to prevent tank over-pressurisation). All installations are tested, commissioned, and verified before we leave. Manufacturer warranties apply to the hardware, and our Lifetime Labour Warranty covers the workmanship.

If you've lost hot water completely, check whether the system is electric or gas. For electric systems, check the switchboard for tripped breakers. For gas systems, confirm the pilot light is lit (if applicable). If everything appears normal but there's still no hot water, arrange an assessment. We'll diagnose the fault, explain what's failed, and provide a fixed-fee quote for repair or replacement once scope is finalised.

Leaking Taps

A dripping tap wastes water and increases your bill over time. The cause is usually a worn washer, damaged O-ring, or corroded valve seat inside the tap body. In mixer taps, ceramic disc cartridges can wear out or crack, which allows water to seep through even when the tap is fully closed. Hard water areas can accelerate wear by depositing mineral scale on sealing surfaces.

We disassemble the tap, inspect the internal components, and replace worn parts with quality fittings that match the tap model. If the tap body itself is corroded or the thread is stripped, replacement is often more cost-effective than attempting repairs. We carry common tap parts for most residential fixture types, which allows same-visit resolution for typical leaks.

Leaking outdoor taps and hose connections are also common, especially after winter when frost can crack internal washers or split the tap body. These are straightforward repairs but should be addressed quickly, even a slow drip from an outdoor tap can waste hundreds of litres per week and create damp conditions that attract termites.

If the tap leak is severe enough to require the water supply isolated, we'll explain the temporary workaround and complete the repair as quickly as access and parts availability allow. Testing after repair confirms the seal is watertight and flow is restored to normal pressure.

Roof & Gutter Repairs

Roof and gutter leaks in Surry Hills often trace back to blocked downpipes, corroded valley irons, or cracked flashing around penetrations like vent pipes and chimneys. In terraces with shared party walls, leaks can appear in one property but originate from the neighbouring roof, which complicates diagnosis and repair responsibility. We use moisture meters and thermal imaging to locate the water entry point, then assess whether it's a localised repair or requires broader gutter replacement.

Blocked gutters are the most common issue - leaves, debris, and silt build up over time, causing water to overflow and seep into ceiling cavities or run down external walls. This is more common in streets with established trees. We clear blockages, flush downpipes, and test water flow to confirm drainage is restored. If the gutter profile is sagging or joints have separated, we explain the repair options and confirm scope before proceeding.

Roof leaks during heavy rain can cause ceiling stains, electrical hazards, and mould growth if not addressed quickly. We provide same-day service where possible to stop active leaks and make the area safe. Once the leak is isolated and repaired, we verify the fix during the next rain event or by controlled water testing where practical.

If you notice ceiling stains, dripping sounds, or damp patches after rain, don't wait. Book an inspection so the source can be traced and repaired before water damage worsens. Roof work in inner-city terraces can involve access constraints and working around neighbouring properties, which we coordinate as part of the scope confirmation process.

Shower Repairs

Shower faults typically involve blocked drains, leaking mixers, cracked tiles, or failed waterproofing membranes. A slow-draining shower is usually caused by hair and soap buildup in the trap or waste line, which we clear using mechanical snakes or high-pressure water. Leaking shower mixers, where water seeps from the tap body or temperature fluctuates during use, often indicate worn cartridges or damaged O-rings inside the valve assembly.

Leaks beneath the shower base are more serious and usually point to failed waterproofing, cracked tiles, or deteriorated grout that allows water to penetrate the substrate. These leaks can cause structural damage to timber framing and ceilings below if left unchecked. We use moisture detection to trace the leak path, then assess whether regrouting, tile replacement, or full membrane repair is required.

We conduct a visual inspection of the affected area, test water flow and drainage, and check surrounding surfaces for moisture ingress before quoting. If the scope involves tiling or membrane work, we coordinate trades where necessary and explain the full process, timeframe, and fixed cost before starting.

Common shower issues we see include low water pressure (often caused by blocked aerators or failing mixers), inconsistent temperature (faulty tempering valves), and noisy pipes (water hammer from sudden valve closure). These are diagnosed during the first visit and resolved based on what the inspection reveals. If the issue is intermittent, we explain what to monitor and when to call back for follow-up assessment.

Toilet Repairs

When a toilet keeps running after flushing, the cause is usually a faulty flapper valve, an incorrectly adjusted fill valve, or an overflow tube issue inside the cistern. This wastes hundreds of litres per day and increases your water bill without providing any benefit. We inspect the cistern internals, replace worn components, and adjust water levels to manufacturer specifications.

Blocked toilets are typically caused by excessive toilet paper, foreign objects (especially in households with young children), or main line restrictions further downstream. We use mechanical augers or high-pressure water to clear the blockage, then test flushing performance to confirm full flow is restored. If the blockage recurs or multiple fixtures are affected, that suggests a main line issue which requires camera inspection to locate.

Leaking toilet bases, where water seeps from beneath the pan, indicate a failed wax seal or cracked pan. These leaks can damage flooring and subfloor structures if not repaired quickly. The toilet is removed, the old seal replaced, and the pan reinstalled with proper bedding and sealing. We test for leaks after reassembly to confirm the repair is watertight.

Weak or incomplete flushing is often caused by low water volume in the cistern, a partially blocked rim jet, or incorrect float adjustment. We diagnose the specific fault, explain what's affecting performance, and complete the repair onsite where parts are available. Older single-flush cisterns can often be upgraded to dual-flush for water efficiency, which we explain as an option during the visit if relevant.

Gas Fitting

Gas work in NSW must be performed by licensed gas fitters and comply with AS/NZS 5601.1 safety standards. Fixed Today Plumbing holds the required gas fitting licence (305428C) and completes all work to code, including mandatory pressure testing to confirm the system is gas-tight before reconnection. This applies to new installations, appliance connections, and leak repairs.

If you smell gas, a distinctive "rotten egg" odour caused by added mercaptan, evacuate the property immediately, do not operate electrical switches or ignition sources, and call us once you're safely outside. We'll isolate the supply at the meter, locate the leak using combustible gas detectors, and make the system safe before explaining the repair options.

Common gas services include installing or relocating gas cooktops and ovens, connecting hot water systems and space heaters, and repairing leaking gas lines or faulty appliance connections. We also detect and repair "slow leaks" that don't produce a strong odour but cause appliances to operate inefficiently or fail safety cutouts.

Gas installations require a compliance certificate to be issued upon completion, which verifies the work meets safety standards and can be provided to landlords, strata committees, or insurance companies as required. All gas work is tested under pressure and checked with leak location fluid before commissioning. We explain the operating instructions for new appliances and confirm ventilation requirements are met where relevant.

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Plumbing FAQ's in Surry Hills

Common questions about emergency plumbing in Surry Hills. If your situation isn't covered here, a quick call will clarify whether it's urgent and what the first visit involves.

How quickly can you reach Surry Hills for an emergency?

We dispatch from localised hubs across Sydney, with urgent jobs prioritised and sent out first. Response timing depends on current bookings, traffic conditions, and which technician is nearest. An ETA is provided when you book, and we update you if delays occur.

What does your insurance actually cover?

We carry full Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during our work. Workers Compensation covers workplace injuries that happen onsite. This doesn't replace your home or contents insurance, but it provides protection related to the plumbing work itself.

Do you provide pricing before starting work?

Yes. Once we assess the fault and confirm the scope onsite, we provide a fixed-price quote before any work starts. The price is by the job, not by the hour, and it doesn't change unless the scope changes. You decide whether to proceed once you know the cost.

What counts as an emergency plumbing situation in Surry Hills?

An emergency is an active water leak causing damage, no water supply to the property, gas odour, or sewerage backing up into living areas. Less urgent issues like slow drains or dripping taps can usually be scheduled during standard hours, which avoids after-hours premiums and keeps costs lower.

Why do older Surry Hills terraces have more drainage problems?

Victorian-era terraces often have original clay or cast iron drainage that cracks over time or suffers root intrusion from established street trees. Clay pipes are particularly vulnerable at the joints, where tree roots enter and expand. Newer PVC systems are less prone to this but can still block from FOG buildup in kitchen lines.

What should I do if I smell gas?

Evacuate immediately. Don't operate light switches, ignition sources, or electrical devices. Call us once you're safely outside, and we'll isolate the supply at the meter, locate the leak using detection equipment, and make the system safe before explaining repair options. Gas leaks are treated as high-priority emergencies.

Can you repair pipes without digging up my bathroom?

Often, yes. We use trenchless pipe lining for structural repairs where excavation isn't practical, such as beneath tiled floors, under landscaping, or inside occupied buildings. A resin liner is inserted into the damaged pipe, inflated, and cured to form a seamless structural repair from the inside. This avoids the cost and disruption of traditional excavation.

How do you handle access in narrow Surry Hills streets?

We use smaller service vehicles where needed and schedule around parking restrictions. If access requires specific time windows or coordination with strata, mention that when booking so we can prepare accordingly. Most jobs are completed from street access or via internal property entry without requiring heavy equipment.

What's included in your Lifetime Labour Warranty?

The warranty covers the workmanship on repairs and installations we complete. If a fault develops due to our work, we'll return and fix it at no charge. It doesn't cover wear and tear on parts, manufacturer defects (which are covered under separate hardware warranties), or damage caused by misuse or external factors. We stand by the quality of our work.

Do I need to be home for the whole job?

For emergency work, yes, we need onsite access to assess the fault, confirm scope, and obtain approval before starting. We explain what we're doing before we start, keep the work area clean, and verify outcomes before leaving. If you need to arrange access through a property manager or strata, let us know when booking.

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