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Emergency Plumber St Ives

Need an emergency plumber in St Ives NSW? Fixed Today Plumbing dispatches licensed technicians 24/7 for burst pipes, blocked drains, gas leaks and urgent repairs across the Upper North Shore.

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Fixed Today Plumbing handles emergency plumbing in St Ives by dispatching licensed technicians from our West Sydney hub, typically reaching Upper North Shore properties within standard response windows for urgent situations. We're NSW licensed (305428C) and adequately insured, with Public Liability and Workers Compensation coverage that protects you if accidental property damage occurs during work or if a workplace injury happens onsite. This covers burst pipes, blocked drains, gas leaks, and urgent repairs where delay creates safety risks or property damage; if the situation allows scheduling, we explain timing and confirm availability when you call.

St Ives sits between the Ku-ring-gai Chase National Park and well-established residential areas where homes often date from the 1960s through to modern builds. In practice, we see drainage blockages traced to tree root intrusion in older clay pipes, hot water unit failures in aging storage tanks, and gas appliance faults that need immediate isolation. These patterns guide how we assess and prioritise callouts across the area.

Since 2010, we've operated across Sydney with a multi-van fleet and over 800 verified customer reviews. Our technicians arrive in uniform, carry police-checked identification, and explain what's involved before starting work. Jobs are priced upfront once scope is clarified onsite, with no hidden fees, and all workmanship is backed by our Lifetime Labour Warranty.

Emergency Plumbing

When an urgent plumbing fault occurs at a St Ives property, Fixed Today Plumbing allocates the nearest available licensed field technician from our local dispatch points and provides an ETA when you book. Immediate dispatch applies to situations where water is actively flowing, gas is leaking, or a blockage is causing sewage backup; for less urgent faults, we confirm the next available appointment and explain what to expect. This covers residential and commercial properties across St Ives and surrounding suburbs including Pymble, Turramurra, and Killara, with technicians carrying diagnostic tools to confirm the fault and scope onsite before quoting.

Our emergency response involves four stages: an initial phone assessment to determine urgency and allocate the right technician, an onsite inspection using CCTV cameras or electronic leak detectors to locate the fault, a fixed-fee quote explained in plain English before any repair starts, and completion with testing to verify the system is safe and functional. For example, a burst pipe under a bathroom is isolated first, the damaged section is identified with moisture detection equipment, and the repair method is confirmed once access and affected pipework are assessed.

Emergency situations we handle regularly include burst pipes where water is actively damaging property, blocked drains backing up into sinks or showers, gas leaks detected by smell or audible hissing, and hot water service failures during cold weather. What separates genuine emergencies from standard urgent jobs is the immediacy of risk: if leaving it overnight creates a safety hazard or worsens property damage, it qualifies for immediate dispatch.

We extend coverage beyond St Ives to emergency plumbing in Northbridge, gas leak detection in Longueville, and flood management in Manly Vale. Each suburb is reached from the nearest hub in our network, ensuring response times stay consistent across the Upper North Shore and Northern Beaches regions.

Typical emergency scenarios include:

  • Sewer line collapses causing sewage backup into the property
  • Major blockages where multiple fixtures are affected simultaneously
  • Gas leak response requiring immediate isolation and pressure testing
  • Flood control where a ruptured pipe or failed appliance hose is actively flooding rooms

Our 24/7 availability means a licensed plumbing professional can be allocated any time of day or night, including weekends and public holidays. Call-out fees vary by time and suburb; confirm the call-out fee status and applicable pricing when you book so there are no surprises. Fixed pricing applies once scope is confirmed, and you can decide whether to proceed after hearing the quote and understanding what's included.

If you're unsure whether your situation qualifies as an emergency, a brief call to our team can clarify urgency and confirm the next available technician. We'll explain what to do in the meantime to limit damage without asking you to diagnose the fault yourself.

Upfront Fixed Pricing

We provide a fixed-price quote after confirming scope onsite. The price quoted is the price paid, with no surprise charges or hourly rate surprises at the end of the job.

Near-Perfect Customer Rating

Over 800 verified customer reviews give us a near-perfect 5-star rating, reflecting our focus on clear communication, respectful service, and reliable outcomes.

24/7 Dispatch Capability

Urgent jobs are sent out first, with technicians allocated from local dispatch points across Sydney to reach St Ives properties within typical response windows day or night.

Licensed & Fully Insured

All attending technicians are NSW licensed plumbers (Licence 305428C). We carry full Public Liability and Workers Compensation insurance for your protection.

Hot Water Systems

Hot water system repairs and replacement work in St Ives are handled by confirming the system type, age, and fault symptoms onsite, then providing a fixed quote for the repair or a new installation if the unit has reached the end of its serviceable life. This covers electric storage tanks, continuous flow gas units, heat pump systems, and solar hot water across residential and light commercial properties; if inspection reveals the system is repairable, we explain the expected lifespan of the fix, and if replacement is more cost-effective, we outline the options and confirm pricing before proceeding.

In St Ives homes, hot water failures often present as rust-coloured water from aging sacrificial anodes, fluctuating temperatures caused by sediment buildup insulating the heating element, or complete loss of hot water from a failed thermostat or gas pilot light. On first inspection, we check the relief valve, test water temperature at the outlet, and visually inspect the tank or unit for corrosion, leaks, or electrical faults. These diagnostics determine whether a component replacement will restore function or whether the unit has deteriorated beyond economical repair.

We install and service all major brands including Rheem, Dux, and Rinnai, with manufacturer warranties applied to new equipment and our Lifetime Labour Warranty covering the installation workmanship. Installations must comply with AS/NZS 3500 plumbing standards, which require Tempering Valves to limit tap temperature to 50°C (preventing scalding) and Pressure Relief Valves to prevent tank over-pressurisation. These are mandatory safety devices, and we test them during installation to confirm compliance before the system is commissioned.

For hot water unit installations and maintenance, the process involves selecting the right size and fuel type for your household, confirming the installation location meets clearance and ventilation requirements, and scheduling the work to minimise disruption. Gas systems require a duly licensed gas fitter (which our team holds), and electrical connections must be certified. We provide full compliance documentation once the work is complete.

Regular maintenance extends system life and reduces the risk of sudden failure. We recommend annual checks for storage tanks (flushing sediment and testing the anode rod) and periodic servicing for continuous flow units (descaling the heat exchanger if you're in a hard water area). These checks are priced separately and can be scheduled at your convenience.

Blocked Drains

A blocked drain typically shows up as slow drainage in sinks or showers, gurgling sounds from pipes when fixtures are used, or sewage backing up into lower fixtures when the main line is obstructed. Fixed Today clears blockages by locating the restriction with a high-definition CCTV drain camera, determining the cause (tree roots, grease buildup, or foreign objects), and using the appropriate clearing method - usually high-pressure water jetting for organic blockages or mechanical extraction for solid obstructions. This covers internal and external drains in accessible lines; if inspection reveals structural damage such as collapsed pipes or severe root intrusion, we explain the relining or excavation options and provide a fixed quote once scope is verified.

In older St Ives properties, drainage issues often trace back to tree root intrusion in terracotta or clay pipes, which were standard in homes built during the 1960s and 1970s. Roots seek moisture and enter through microscopic cracks in pipe joints, then expand over time to form dense masses that trap debris and restrict flow. High-pressure water jetting (hydro-jetting) uses specialised nozzles that fire water at 3,000 to 5,000 PSI to pulverise roots and scour grease from pipe walls, restoring the line to near-full capacity without damaging the pipe itself.

Our blocked drain clearing service begins with a camera inspection to visually confirm the blockage location, depth, and severity. The footage is shown to you onsite so you can see exactly what's causing the problem and understand the recommended approach. Once cleared, we re-inspect the line to verify flow is restored and check for any signs of structural damage that may need attention in the future.

Kitchen clogged drain issues are commonly caused by Fat, Oil, and Grease (FOG) accumulation, which solidifies as it cools and traps food particles and soap residue. Bathroom blockages typically involve hair, soap scum, and personal care products. External stormwater and sewer lines are more likely to be affected by root intrusion or ground movement in reactive clay soils.

For persistent or recurring blockages, we recommend a full-length camera inspection to identify underlying issues such as bellied pipes (low spots where debris accumulates), offset joints, or deteriorating pipe material. If structural repairs are needed, trenchless pipe relining is often the least disruptive option, creating a new drain relining inside the existing damaged pipe without excavation.

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Leaking Taps

Leaking taps waste water and increase bills, typically caused by worn washers, damaged O-rings, or deteriorated valve seats inside the tap body. We repair leaking taps in St Ives by disassembling the fixture, identifying which component has failed, and replacing it with a compatible part from our stocked mobile workshop. This covers standard mixer taps, separate hot and cold taps, and wall-mounted fixtures; if the tap body itself is corroded or the thread is damaged beyond repair, we'll explain the replacement options and provide a fixed quote once you've chosen the new fixture style.

A dripping tap is often dismissed as a minor nuisance, but in practice a tap leaking at one drip per second wastes around 20 litres per day, which compounds into noticeable water bill increases over a quarter. The sound of constant dripping also disrupts sleep and creates an atmosphere of neglect. Most tap repairs are completed within an hour once parts are identified, and the improvement in water efficiency is immediate.

Mixer taps (single-lever or dual-handle) use ceramic disc cartridges that control flow and temperature. When these cartridges wear out, the tap drips from the spout or leaks from the base. Replacing the cartridge restores smooth operation and stops the leak. Traditional separate taps use compression valves with rubber washers; these washers harden over time and lose their seal, allowing water to bypass when the tap is closed.

We carry a range of tap components for common brands and fixture types, which allows us to complete most repairs on the first visit. For decorative or imported taps, we may need to order the specific cartridge or washer, in which case we'll isolate the water supply to that tap and arrange a follow-up appointment once the part arrives.

If you're dealing with a leaking tap, a quick call is enough to book an assessment. We'll confirm the tap type, location, and any access considerations when you book so the right parts are brought along.

Roof & Gutter Repairs

Roof and gutter leaks at St Ives properties are assessed by inspecting the roof penetrations (vents, skylights, chimneys), checking flashing integrity around valleys and ridges, and examining gutter joints, brackets, and downpipe connections for rust, cracks, or displacement. We identify the water entry point, confirm what's causing the failure, and provide a fixed quote for the repair once the scope is understood. This covers typical residential roof plumbing including box gutters, valley repairs, and flashing replacements; if inspection reveals structural roof damage or widespread corrosion, we'll explain whether a partial repair is viable or whether a larger re-roofing project is needed, and refer you to a licensed roof contractor if the work falls outside our plumbing scope.

Roof leaks often present during or shortly after rain, with water stains appearing on ceilings or walls as the leak tracks along roof timbers before dripping into the ceiling cavity. The visible stain is rarely directly below the actual entry point, which is why we trace the water path from inside the roof space and inspect the suspected area externally to confirm the source. Common causes include cracked or displaced roof tiles, failed sealant around penetrations, and corroded flashing where the roof meets walls or chimneys.

Gutter problems typically arise from inadequate fall (slope), causing water to pool and overflow during heavy rain, or from joint failures where sections separate and leak. In properties with large established trees, gutter blockages from leaf litter are common and can cause water to back up under the roof edge, leading to fascia rot or internal leaks. We clear blockages as part of the inspection, then test water flow to confirm the gutter system drains correctly.

Our licensed and insured plumbers carry the necessary equipment to safely access roofs and perform repairs to meet Australian Standards. All roof penetration work is sealed to weatherproof standards, and gutter repairs are tested by running water through the system to verify the fix before departing.

If you're noticing water stains, dripping sounds during rain, or overflowing gutter systems, book an inspection so the source can be identified and the necessary repairs can be scoped. Delaying roof leak repairs often allows water damage to spread into ceiling insulation, electrical wiring, and timber framing, increasing repair costs significantly.

Shower Repairs

For St Ives properties dealing with a leaking shower, Fixed Today repairs the fault by inspecting the shower base, wall tiles, grout lines, and fixture seals to identify where water is escaping. Shower leaks typically result from failed waterproofing membranes, cracked grout allowing water behind tiles, worn tap spindles, or perished seals around the shower screen. We confirm the leak source, explain the repair method, and provide a fixed quote once the problem area and access requirements are understood. This covers tap repairs, grout and sealant replacement, and minor tile repairs; if inspection shows the waterproofing membrane has failed and water is leaking into the subfloor or adjacent rooms, we'll explain the re-waterproofing scope and provide a quote for the full repair process.

Shower leaks that go undetected often cause damage to timber floor joists, ceiling plaster in rooms below, and wall framing behind tiles. The longer water penetrates, the more extensive the repair becomes. On first inspection, we check for soft flooring, discoloured ceilings below the bathroom, and moisture stains on adjacent walls, which indicate water has been leaking for some time.

Leaking shower taps are usually caused by worn tap washers or ceramic disc cartridges, which can be replaced without retiling or major disruption. Leaks from the showerhead or arm are typically traced to failed thread seals and are resolved by resealing with plumber's tape and tightening the connection. Leaks from the base of the shower often indicate grout failure, where water seeps through the tile joints and saturates the substrate beneath.

In bathrooms where the shower screen is poorly sealed or the door sweeps have perished, water escapes onto the bathroom floor during use and can seep under tile edges or through gaps around the vanity, leading to slow but persistent moisture damage. Replacing seals and adjusting screen alignment usually resolves this without needing to replace the entire screen.

If you're noticing damp patches, musty smells, or water pooling outside the shower area, it's worth booking an inspection before the damage spreads. We'll assess the leak, confirm what's required to fix it properly, and explain the process clearly before starting any work.

Toilet Repairs

When a toilet at a St Ives property keeps running, won't flush properly, leaks from the base, or has a cracked cistern, Fixed Today repairs the fault by identifying which component has failed (typically the flush valve, fill valve, flapper seal, or cistern-to-pan gasket) and replacing it with a compatible part. We carry common replacement parts in our mobile workshop, which allows most repairs to be completed on the first visit. This covers standard close-coupled toilets, wall-faced pans, and in-wall cisterns; if the toilet pan itself is cracked or the waste connection is leaking due to structural movement, we'll explain the replacement options and provide a fixed quote once the affected components are confirmed.

A toilet that keeps running after flushing is usually traced to a failed flapper seal or fill valve, which allows water to continuously flow from the cistern into the bowl. This wastes significant water and creates a constant trickling sound. The usual sequence is to isolate the water supply, drain the cistern, remove the old component, and install the replacement, then test the flush to confirm the seal holds and the cistern refills to the correct level without overflowing.

Toilets that won't flush properly often have a blockage in the trap or waste pipe, or the flush mechanism isn't releasing enough water to clear the bowl. We inspect the flush valve and adjust the water level if needed, or clear the blockage using appropriate tools. If the blockage is beyond the toilet pan in the main sewer line, we'll use a CCTV inspection to locate the restriction and recommend the clearing method.

Leaks from the base of the toilet usually indicate the pan collar seal has perished or the toilet is no longer seated correctly on the waste outlet. This requires removing the toilet, replacing the seal, and re-securing the pan to the floor. If the flange is damaged or corroded, that may need to be repaired before the toilet can be reinstalled securely.

Our technicians arrive with fully stocked vehicles and can handle most toilet repairs immediately. If a part needs to be ordered, we'll isolate the water supply, confirm the toilet can still be used (if safe to do so), and arrange a follow-up visit once the part arrives.

Gas Fitting

Gas fitting work at St Ives properties is performed by NSW licensed gas fitters (Licence 305428C) and includes new gas appliance connections, gas leak testing and repair, pressure testing of gas lines, and upgrades to existing gas systems. All gas work must comply with AS/NZS 5601.1 safety standards, which require pressure loss testing after any repair or alteration to confirm the system is gas-tight before being recommissioned. This covers residential gas cooktops, ovens, hot water supply systems, and heating appliances; if inspection reveals non-compliant or unsafe existing work, we'll explain what's required to bring the system up to standard and provide a fixed quote once the the scope is confirmed.

For St Ives residents needing gas plumbing work or gas leak detection, the process begins with a safety assessment to identify the fault or confirm the installation location is suitable for the new appliance. Gas leaks are detected using combustible gas detectors or electronic sniffers, which pinpoint the leak location even when it's behind walls or under floors. The distinctive "rotten egg" odour added to natural gas (mercaptan) is the most obvious warning sign, and any gas smell should prompt immediate isolation of the gas supply at the meter and booking of a licensed gas fitter.

Gas appliance installations require confirming the gas supply is adequate for the appliance load, installing the gas line to the correct diameter and material (usually copper or approved flexible stainless steel), and testing the connection for leaks using soapy water or electronic detection before the appliance is used. Compliance certificates are issued upon completion to verify the installation meets safety standards.

Gas leak fixes involve isolating the affected section, identifying the leak source (often at threaded joints, corroded pipes, or failed appliance connections), and replacing or resealing the faulty component. Once repaired, the system undergoes a pressure loss test: the line is pressurised and monitored for a set period to confirm no pressure drop occurs, indicating the system is sealed and safe to use.

Our licensed gas fitters handle both commercial and residential gas work, and we carry the equipment to test, repair, and certify gas systems onsite. If you smell gas, hear hissing near an appliance, or notice your gas appliance isn't operating correctly, isolate the gas at the meter if safe to do so and call us to arrange an urgent assessment.

Burst & Leaking Pipes

When a pipe bursts or leaks at a St Ives property, the priority is isolating the water supply to stop the flow and prevent further property damage, then locating the exact leak source using electronic ultrasonic leak detection or moisture meters. Burst pipes typically occur in older copper or galvanised steel lines due to corrosion, or in plastic pipes that have been damaged by ground movement, freezing, or excessive water pressure. We confirm the affected section, determine the repair method (sectional replacement, compression coupling, or full line replacement), and provide a fixed quote once access and the extent of the damage are understood. This covers typical residential water lines in accessible locations; if the broken pipe is underground or behind finished walls requiring excavation or structural opening, we'll explain the access requirements and coordinate the repair to minimise disruption.

A sudden drop in water pressure, the sound of running water when no fixtures are in use, or visible water pooling in the yard or ceiling are common indicators of a broken pipe. The longer water flows unchecked, the more damage it causes to flooring, wall linings, insulation, and electrical wiring. Immediate isolation at the property's main shut-off valve is the first step, followed by calling a duly licensed and insured plumber to locate and repair the burst section.

Leaking pipes that haven't fully burst often present as damp patches on walls or ceilings, rust stains, or a gradual increase in water usage visible on your bill. These leaks are harder to detect because the water flow is slow and may not be immediately obvious. We use moisture detection equipment to scan walls, floors, and ceilings, then pinpoint the leak location without unnecessary demolition.

In St Ives homes with older galvanised steel pipes, internal corrosion gradually narrows the pipe bore and weakens the walls, leading to pinhole leaks or sudden ruptures when water pressure spikes. Copper pipes are more resistant to corrosion but can fail at soldered joints if the joint wasn't properly fluxed during installation, or if the pipe has been subjected to repeated expansion and contraction cycles.

Our team carries the tools to repair broken pipes onsite, including pipe cutters, compression fittings, and soldering equipment. We test the repaired section for leaks and check water pressure to confirm the system is operating correctly before leaving.

Strata Plumbing

For St Ives strata properties, Fixed Today offers strata plumbing that covers common property systems, individual lot plumbing, and coordination with strata managers and committee members to ensure clear communication and documentation. Strata plumbing requires understanding the boundary between lot owner responsibility (typically fixtures and pipes within the unit) and owners corporation responsibility (common property such as shared waste stacks, water mains, and external drainage). We clarify these boundaries during the initial assessment and provide separate quotes where work spans both areas.

A common situation in strata buildings is a clogged drain affecting multiple units, which often indicates a problem in the common property section of the drainage system. We use CCTV inspection equipment to locate the blockage, determine whether it's in a shared stack or an individual unit's line, and coordinate access with the strata manager to minimise disruption to residents. Once the blockage is cleared and flow is restored, we provide a written report for the strata records.

Strata plumbing work often involves coordinating access to locked plant rooms, obtaining approval for work affecting common property, and scheduling repairs around residents' availability. We follow site requirements such as sign-in procedures, parking restrictions, and noise limitations, and we provide job documentation suitable for maintenance logs and compliance records.

Our strata services include:

  • Blocked drain clearing in common waste stacks and external lines
  • Gas appliance installation and leak detection in individual units
  • Pipe relining for shared sewer lines and broken pipe repairs in common areas
  • Bathroom fixture repairs and hot water service unit maintenance for lot owners
  • Emergency callouts for urgent faults affecting multiple units

We work with strata managers, building managers, and committee members to provide clear quotes, transparent communication, and documented outcomes that satisfy audit and insurance requirements. For urgent faults affecting common property, we can attend immediately and provide a temporary make-safe solution while formal approval is obtained for the full repair.

General Plumbing

Fixed Today handles all general plumbing needs across St Ives residential and commercial properties, from leaking taps and toilet repairs to complete bathroom renovations and fixture upgrades. Our mobile workshops are stocked with common parts, diagnostic tools, and materials to handle a wide range of plumbing tasks on the first visit, and we provide fixed pricing once the scope is finalised onsite. This covers standard residential plumbing systems in typical working condition; if inspection reveals underlying issues such as corroded pipework, non-compliant installations, or structural problems affecting the plumbing, we'll explain the implications and provide separate quotes for the additional work required.

General plumbing encompasses the everyday repairs and maintenance that keep a property's water, drainage, and gas systems functioning reliably. This includes replacing tap washers, adjusting toilet cisterns, clearing minor blockages, repairing leaking fixtures, and upgrading old fittings to modern water-efficient models. These jobs may seem small individually, but from experience they prevent larger problems from developing and improve water efficiency and comfort.

Our general plumbing services include:

  • Leak repairs for bathroom and kitchen fixtures
  • Tap installations and replacements
  • Hot water system servicing and component replacement
  • Toilet repairs including cistern faults and pan replacements
  • Gas fitting for appliances and systems
  • Roof and gutter leak repairs
  • Backflow prevention device testing and Thermostatic Mixing Valve installation

For properties undergoing renovations, we coordinate with builders, tilers, and electricians to ensure plumbing rough-in is completed to code, fixtures are installed correctly, and all systems are tested before handover. Renovation plumbing often involves relocating waste and water lines, upgrading pipe sizes to meet current flow standards, and ensuring compliance with Tempering Valve requirements for new hot water installations.

We also offer plumbing safety inspections, which involve a thorough assessment of your property's plumbing systems to identify potential issues before they cause failures. This includes checking for leaks, testing water pressure, inspecting hot water service system condition, and confirming backflow prevention devices are installed and functional where required by Sydney Water.

If you're unsure what's needed or want advice on upgrading fixtures or systems, our team can assess your property and explain the options clearly, including the expected lifespan of repairs versus replacements and what improvements will deliver the most value.

Commercial Plumbing

For commercial plumbing needs across St Ives business premises, Fixed Today provides maintenance, repairs, and installations that minimise downtime and keep facilities operational for employees and customers. Commercial plumbing differs from residential work in scale, complexity, and compliance requirements, often involving larger pipe diameters, grease trap maintenance, commercial-grade fixtures, and coordination with building managers or facilities teams. We schedule work around business hours where possible, follow site induction and safety procedures, and provide documentation suitable for compliance records and insurance purposes.

Commercial plumbing emergencies such as blocked main drains, broken pipes in ceiling spaces, or gas leakages require immediate attention to prevent business interruption and safety risks. We allocate experienced technicians who understand commercial system layouts and can diagnose faults quickly using CCTV cameras, pressure testing equipment, and electronic leak detectors. Once the fault is identified, we provide a fixed quote and, where urgent, a temporary make-safe solution while formal approval is obtained for the full repair.

Our commercial plumbing services cover:

  • Blocked drain unblocking in high-capacity commercial waste systems
  • Commercial water heater repairs and part replacements
  • Gas fitting for commercial kitchens, heating, and industrial equipment
  • Backflow prevention device testing and compliance certification
  • Maintenance contracts for multi-site property managers

We handle plumbing across retail, hospitality, office, industrial, and strata commercial properties, with the capacity to scale resources for larger projects or multi-stage maintenance programs. Our technicians carry trade certification, public liability insurance, and workers compensation coverage, and we comply with site-specific safety requirements including working at heights, confined space entry, and asbestos awareness where relevant.

For property managers overseeing multiple commercial sites, we can provide regular maintenance schedules, priority response arrangements, and consolidated reporting to simplify facilities management and reduce reactive callout costs.

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Emergency Plumbing FAQs in St Ives

Understanding your options during a plumbing emergency helps you make informed decisions quickly. These frequently asked questions cover the practical details St Ives residents typically need when booking urgent plumbing work.

How quickly can a plumber reach St Ives for an emergency?

Fixed Today dispatches from our West Sydney hub, typically reaching St Ives within standard response windows for urgent callouts. Actual arrival timing depends on current workload, traffic conditions, and the time of day, and we provide an ETA when you book so you know when to expect the technician. Emergency jobs are prioritised and sent out first, while less urgent work is scheduled for the next available appointment.

What counts as a plumbing emergency in St Ives?

A plumbing emergency is any situation where delay creates a safety risk or worsens property damage, such as a broken pipe actively flooding rooms, a gas leakage detected by smell or sound, or sewage backing up into the property. If the fault can wait until the next business day without causing harm or damage, it qualifies as urgent rather than emergency, and we'll confirm the next available appointment when you call.

Do you charge extra for emergency callouts after hours?

Call-out fees and after-hours pricing vary depending on the time and suburb. Confirm the applicable call-out fee and any after-hours loading when you book so you understand the costs before the technician is dispatched. Once onsite, we provide a flat-rate quote for the repair work, which you can review and approve before we start.

What should I do while waiting for the emergency plumber?

If water is actively leaking, isolate the supply at the main shut-off valve or the fixture isolation valve to stop the flow and limit damage. For gas leaks, isolate the gas at the meter if it's safe to do so, ventilate the area by opening windows and doors, and avoid using electrical switches or open flames. Don't attempt to repair the fault yourself; wait for the correctly licensed plumbing technician to assess and fix it safely.

Are your emergency plumbers licensed and fully insured?

All attending technicians are NSW licensed plumbers (Licence 305428C), and Fixed Today carries full Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during work, and Workers Compensation covers workplace injuries on the job. We can provide proof of insurance and licensing upon request.

Can you fix the problem on the first visit?

Most emergency repairs are completed on the first visit because our technicians carry common parts, diagnostic tools, and repair materials in fully stocked mobile workshops. If a specialised part needs to be ordered or the repair requires access we can't gain immediately, we'll provide a temporary make-safe solution where possible and arrange a follow-up visit once the part or access is confirmed.

How do you determine the cost of an emergency repair?

We provide a fixed-price quote after assessing the fault onsite and confirming the scope of work required. The quote includes labour, materials, and testing, with no hourly rate surprises or hidden fees. You can review the quote and decide whether to proceed before any work starts, and the price quoted is the price you pay once the job is complete.

What if the problem is worse than it first appeared?

If inspection reveals additional issues such as structural damage, non-compliant pipework, or faults beyond the original scope, we explain what's been found, why it matters, and what options are available to address it. We provide a separate quote for the additional work, and you can decide whether to proceed immediately, schedule it for later, or seek a second opinion.

Do you service strata properties in St Ives?

We handle both individual lot plumbing and common property systems in strata buildings, and we coordinate with strata managers and committee members to clarify responsibility boundaries, obtain approvals, and provide documentation for strata records. Emergency work affecting common property can often be started immediately with a temporary solution while formal approval is arranged for the full repair.

What warranty applies to emergency repairs?

All workmanship is backed by our Lifetime Labour Warranty, which covers the repair work we complete. Manufacturer warranties apply to any parts or components we install. If a fault develops in our workmanship after the repair is complete, contact us and we'll return to assess and rectify it at no additional charge for the labour.

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