Plumbing Questions from Northbridge Residents
These are the questions we're asked most often by Northbridge property owners. If your question isn't covered here, call us and we'll answer it directly so you have the information you need before booking.
Do you charge a call-out fee for Northbridge properties?
Call-out fee status depends on the specific service area and job type. When you book, confirm the call-out fee policy with our team so you know what applies to your Northbridge address. Many service areas across Sydney have no call-out fee, but it's worth checking at the time of booking to avoid any misunderstanding.
What's included in your fixed-price quote?
The flat-rate quote includes labour, standard materials, and the work described in the scope confirmation. It does not include additional work identified after inspection if that work was outside the original scope. If inspection reveals extra faults, we explain the options and provide a separate quote for any additional work before proceeding.
How quickly can you attend an emergency in Northbridge?
Emergency jobs are dispatched immediately from the nearest available hub, and you'll receive an ETA update once the plumber is allocated. Typical response timing depends on current bookings, the plumber's location, and traffic conditions at the time. Our phone lines are open 24/7 so you can arrange dispatch without delay.
What does your Lifetime Labour Warranty cover?
The Lifetime Labour Warranty covers workmanship on the installation or repair we performed. It does not cover new faults caused by factors outside the original job, such as subsequent ground movement, incorrect use of fixtures, or failures in components we didn't work on. Manufacturer warranties cover hardware and appliances separately.
Are your plumbers licensed and insured?
Yes. All attending technicians are duly licensed plumbers in NSW (Licence 305428C). We carry current Public Liability and Workers Compensation insurance. Public Liability protects you if accidental property damage occurs during the job, and Workers Compensation relates to workplace injuries on the job site.
Can you work around strata access rules or restricted parking?
Yes. Let us know about entry time windows, parking restrictions, or strata sign-in procedures when booking, and we'll factor that into scheduling. Our technicians can coordinate with building managers, follow site induction processes, and work during approved hours to meet strata or council requirements.
What causes blocked drains in older Northbridge streets?
In older North Shore streets, blocked drains are often caused by tree root intrusion in terracotta or clay pipes, where fine roots enter cracks and expand over time. Kitchen lines can clog from grease buildup, and external stormwater drains block from leaf litter and silt after heavy rain. We use CCTV cameras to confirm the cause before unblocking the blockage.
Do I need a professional for a leaking tap?
Leaking taps are usually quick repairs once the correct component is identified, but DIY attempts risk damaging the tap body or seat if the wrong tool is used or the fixture is overtightened. Professional repair avoids that risk and ensures the tap is reassembled correctly so the leak doesn't return.
What should I do if I smell gas at my property?
If you smell gas, turn off the gas supply at the meter if it's safe to reach, open windows to ventilate the area, and avoid using electrical switches or anything that could create a spark. Call us immediately so a fully licensed gas fitter can locate and seal the leak safely. Do not attempt to find or repair the leak yourself.
How do I know if my hot water supply unit needs replacing?
Signs that replacement is likely include rust-coloured water that doesn't clear, frequent component failures within a short period, visible corrosion or leaks from the tank body, or the system's age exceeding typical lifespan (around 10-12 years for storage tanks). We assess the unit onsite and explain whether replacement or repair is the more economical option based on the fault type and the system's condition.