Plumbing FAQ's in Northbridge
These questions reflect what Northbridge residents ask when booking plumbing work. If your specific question isn't covered below, our phone line is open 24/7 and the team can clarify what's involved for your situation.
How quickly can you respond to an emergency in Northbridge?
Urgent jobs are dispatched immediately from the nearest available hub, with an ETA provided when booking. Arrival timing depends on current workload and traffic conditions through the Lower North Shore area, but emergency calls are prioritised ahead of scheduled work.
What does your fixed-price model actually mean?
We assess the job onsite, confirm the scope with you, and provide a fixed price before starting work. That quote is the final price. No additions for "unexpected issues" at the end. If we find something beyond the original scope during work, we explain it and quote separately before proceeding.
Is there a call-out fee for Northbridge?
Call-out fee arrangements vary by service area. When booking, confirm the call-out fee status with our team so you know the full cost structure upfront before the plumber is dispatched.
What does "fully insured" actually protect me from?
We carry Public Liability insurance, which covers accidental property damage during the work, and Workers Compensation insurance, which relates to workplace injuries. These protect you as the property owner if something goes wrong during the job.
Do all your plumbers have NSW licences?
Yes. Every technician we dispatch is a correctly licensed plumbing technician (NSW). Our business licence number is 305428C, and all work is performed to comply with NSW plumbing regulations and Australian Standards.
What causes blocked drains in older Northbridge homes?
Tree root intrusion is common in properties built during the 1960s and 1970s where original clay or terracotta pipes have developed hairline cracks over time. Roots seek moisture and enter the cracks, then expand and trap debris, gradually restricting flow until the drain blocks completely.
Can you tell me the cost over the phone?
Accurate pricing requires site assessment to confirm the scope, access requirements, and parts needed. We provide a fixed quote once we've assessed the job in person, and you can decide whether to proceed once you know the full price.
What's covered by your workmanship warranty?
Our Lifetime Labour Warranty covers the workmanship we perform, the installation, repair, or replacement work itself. Manufacturer warranties cover the hardware and parts separately. If something we've completed fails due to workmanship, we'll return and rectify it.
How do I know if my plumbing issue is an emergency?
If delay creates safety risk or ongoing property damage, it's urgent. Active leaks flooding rooms, gas odours requiring isolation, or severe blockages backing up into living areas all qualify. If you're unsure, call and describe what's happening, our dispatch team can assess urgency and provide guidance.
Do you service the entire Northbridge area and surrounding suburbs?
Yes. We cover all of Northbridge and the broader North Shore region, dispatching from local hubs to maintain response capability. Our service radius extends approximately 60 km from base locations for emergency calls.