Plumbing FAQ's in Wollstonecraft
Common questions about plumbing services in Wollstonecraft, answered with operational detail. If your question isn't covered, call 1800 349 338 or submit an online enquiry for a direct response.
How quickly can you reach Wollstonecraft for an emergency?
Emergency jobs are dispatched immediately from the nearest available technician, typically from our West Sydney hub covering the North Shore area. Arrival timing depends on current workload and traffic conditions; an ETA is provided when you book. For urgent situations such as active leaks or gas smells, we prioritise dispatch to minimise wait time and limit damage.
Is there a call-out fee for Wollstonecraft?
Call-out fee arrangements vary by service area and job type. Many North Shore locations including Wollstonecraft have no call-out fee for standard work; confirm the call-out fee status when booking. The fixed-price quote provided after onsite assessment covers labour, materials, and testing, with no hidden fees added at completion.
What does your fixed-price model actually mean?
The price is quoted by the job, not by the hour, after we confirm scope onsite. That quote includes labour, parts, and verification testing. If inspection reveals additional scope, such as structural damage or access issues, we explain the options and provide a revised quote before proceeding. You decide once the full cost is clear.
What if a blocked drain in Wollstonecraft is caused by tree roots?
Tree root intrusion is common in older North Shore properties where established trees seek moisture from aging terracotta or clay pipes. We use CCTV cameras to confirm root presence, then clear the blockage with high-pressure jetting. If roots have caused structural pipe damage, repair options such as sectional replacement or pipe lining are explained and quoted separately.
Do you handle plumbing for strata buildings in Wollstonecraft?
Yes. Strata work involves coordinating access, identifying lot ownership boundaries on strata plans, and providing documentation for body corporate records. We liaise with building managers or owners' corporations where needed, and schedule work to suit scheduled access windows or reduce disruption to residents. Compliance certificates are issued for regulated work.
How do I know if a hot water system needs replacement or just repair?
We assess the fault (failing element, corroded anode, thermostat issue, or tank leak) and the system age. If the unit is near end-of-life (typically 10-15 years for electric storage tanks) and repair costs approach replacement cost, we explain both options with upfront pricing. You decide based on cost, expected remaining lifespan, and whether you want to upgrade efficiency.
What insurance do you carry and what does it actually protect?
Fixed Today Plumbing carries full Public Liability and Workers Compensation insurance. Public Liability provides protection if accidental property damage occurs during work (such as a water leak or tool impact). Workers Compensation covers workplace injuries to technicians onsite. Both are maintained current and verified.
What's included in your Lifetime Labour Warranty?
The warranty covers workmanship for as long as you own the property. If a repair or installation fails due to faulty workmanship (not wear-and-tear or misuse), we return and rectify it at no charge. Manufacturer warranties apply separately to hardware such as hot water tanks, tapware, or appliances, with durations set by the manufacturer.
Can you work around restricted access or parking in Wollstonecraft?
Yes. North Shore properties often involve narrow streets, limited parking, or strata access rules. We schedule work around those constraints once disclosed, and use smaller service vehicles where tight access is required. For multi-storey or basement work, we confirm lift access or stair clearance before booking to avoid delays.
What should I do if I smell gas at my Wollstonecraft property?
Avoid ignition sources (switches, flames, sparks), ventilate the area by opening windows and doors, and isolate the gas supply at the meter if it's safe to reach. Then leave the property and call a NSW-licensed gasfitter immediately on 1800 349 338. We'll dispatch urgently to locate the leak, make the system safe, and repair or replace the faulty section before recommissioning.