Plumbing FAQ's in Wollstonecraft
These questions cover the practical concerns Wollstonecraft residents typically have when booking a plumber. If your situation isn't addressed here, call 1800 349 338 and we'll confirm what's involved and how urgently it needs attention.
How quickly can Fixed Today respond to an emergency in Wollstonecraft?
Emergency jobs are dispatched immediately, with the nearest available fully licensed NSW plumber allocated from our North Shore hubs. Arrival timing depends on current job allocation and traffic conditions, but an ETA is provided when the job is booked and updated if timing shifts. For non-urgent work, same day service is usually available.
What does the fixed-price quoting process involve?
The plumber assesses the issue onsite using diagnostic tools where needed, confirms the scope of work required, and provides a fixed-price quote that covers the installation or repair. That quote is the final price; no hourly rates or surprise charges are added. You decide whether to proceed once you know what's involved and what it costs.
Is there a call-out fee for Wollstonecraft jobs?
Call-out fee arrangements vary by suburb and job type. Many North Shore areas have no call-out fee, but it's worth confirming the current policy for Wollstonecraft when you book. The booking team will clarify any call-out fee that applies and how it's handled if you proceed with the quoted work.
What does the Lifetime Labour Warranty cover?
The Lifetime Labour Warranty covers the quality and durability of the workmanship performed. If a fault develops due to how the work was completed, it's corrected at no additional labour cost. This applies to repairs and installations; manufacturer warranties on parts and appliances are separate and provided by the product supplier.
What should I do if I smell gas in my Wollstonecraft home?
Turn off the gas supply at the meter if it's safe to do so, open doors and windows to ventilate the area, don't use electrical switches or create any ignition sources, and leave the property if the odour is strong. Then arrange an emergency gas fitter immediately. We'll locate the leak, repair it, and pressure test the system to confirm it's safe before recommissioning.
Can you clear a blocked drain on the first visit?
Most blocked drains are cleared on the first visit using high-pressure water jetting and CCTV cameras to locate and remove the restriction. If the CCTV check reveals structural damage like a collapsed pipe or heavy root intrusion requiring relining, that work is quoted separately and scheduled once you've confirmed you want to proceed with the additional scope.
How do I know if my hot water system needs replacement or just repair?
The assessment involves checking the system age, the type of failure, and whether the unit is still within its serviceable lifespan. A faulty thermostat or heating element is usually repairable, while a leaking tank or extensive internal corrosion typically means replacement is more cost-effective. We explain both options with upfront pricing so you can decide which makes sense for your situation.
Do your plumbers work in strata buildings and commercial sites?
Yes, we handle strata and commercial plumbing across Wollstonecraft, including coordinating with building managers, following site induction requirements, and providing documentation suitable for strata records or insurance purposes. We schedule around access restrictions and operational hours where needed and confirm those details when the job is booked.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard. Payment is required once the work is completed, tested, and verified. Invoices are provided for all jobs and are suitable for landlords, agents, and business accounting records.
Are your technicians licensed and background-checked?
Every plumber who attends your property holds NSW licensing for plumbing, drainage, and gas work (Licence 305428C) and has completed police and background checks. They arrive in uniform and carry identification that can be confirmed before entry. If you have specific security or access requirements, let us know when booking and we'll accommodate them where practical.