Plumbing Questions in Greendale 2745
These are the questions Greendale residents ask most often when booking a plumber. If your question isn't covered here, call us on 1800 349 338 and we'll walk you through what's involved.
What's included in your fixed-price quote?
Our fixed-price quote includes labour, parts, testing, and site cleanup for the scope confirmed during the onsite assessment. The price is by the job, not by the hour, and covers everything needed to complete the work as quoted. If inspection reveals additional issues outside the original scope, we explain the options and provide a separate quote before proceeding with any extra work.
Do you charge a call-out fee to come to Greendale?
Call-out fees vary by location and time of day. Confirm the call-out fee status when booking, as it may apply depending on the nature of the job and your specific address within the 2745 postcode. Where a call-out fee applies, it's typically deducted from the total job cost if you proceed with the quoted work.
How quickly can you get to Greendale for an emergency?
Emergency callouts are dispatched immediately, with the nearest available technician allocated from our West Sydney hub. Arrival timing depends on current bookings and traffic conditions, but we provide ETA updates where possible and remain contactable throughout. For standard bookings, same-day service is typically available where capacity allows.
What causes blocked drains in Greendale properties?
Tree root intrusion is common in Greendale, particularly in properties with established landscaping or large eucalypts near the sewer line. Roots enter microscopic cracks in aging clay or PVC pipes, expand over time, and trap debris. Kitchen drains often block due to Fat, Oil, and Grease solidifying in the waste line. We use camera inspection to confirm the cause and recommend the right clearing method.
Can you repair my hot water system or does it need replacing?
If the system is relatively new and the issue is a failing component, such as a thermostat, element, or pressure relief valve; repairs can extend its lifespan. Where the tank is corroded, the system is over a decade old, or repairs approach the cost of replacement, a new unit is usually more cost-effective. We assess the system onsite and explain the options before you decide.
What should I do if I smell gas at my Greendale property?
Turn off the gas supply at the meter if it's safe to do so, ventilate the area by opening doors and windows, and contact us immediately. Don't operate electrical switches or ignition sources until the system is checked. We'll locate the leak using specialised detection equipment, make the repair, and pressure-test the system to confirm it's gas-tight before restoring supply.
Do your plumbers work on weekends and public holidays?
Yes, we provide 24/7 emergency service for urgent situations and can schedule standard bookings on weekends where capacity allows. Confirm availability and any after-hours pricing when you call, as rates may vary depending on the day and time of the callout.
What does your Lifetime Labour Warranty cover?
Our Lifetime Labour Warranty covers the workmanship on all plumbing, drainage, and gas fitting work we complete. If an issue arises with how the work was performed, we'll return to make it right at no additional charge for labour. Manufacturer warranties apply separately to all hardware, appliances, and components we install.
Can you provide documentation for strata or insurance claims?
Yes, we provide receipts, invoices, and job documentation suitable for landlords, agents, strata records, and insurance claims. Where required by regulation, such as gas fitting or drainage work affecting Sydney Water infrastructure, we issue compliance certificates verifying the work meets safety and regulatory standards.
How do I know the plumber coming to my home is from Fixed Today?
All our technicians arrive in uniform and carry identification. They can confirm their identity before entering your property. We provide arrival communication with ETA updates where possible, so you know when to expect the technician. If you have specific entry instructions or security requirements, let us know when booking.