Blocked Drains FAQ's in Georges Hall
What causes blocked drains in Georges Hall properties?
Blocked drains in Georges Hall commonly result from tree root intrusion in older clay or terracotta pipes, grease and fat buildup in kitchen lines, or debris like hair and soap scum in bathroom drains. Root intrusion is frequent in established suburbs where mature trees seek moisture. We use CCTV drain cameras to identify the blockage type and location, then clear it using high-pressure water jetting or mechanical methods depending on the obstruction.
How do you clear a blocked drain without digging?
We use high-pressure water jetting (hydro-jetting) to clear most blockages without excavation. This method fires water at high pressure to pulverise roots and scour grease from pipe walls, restoring flow. For foreign objects, we use mechanical clearing tools. CCTV inspection confirms the blockage is cleared and the line is restored. Trenchless drain relining is available where structural damage is present, avoiding excavation under driveways or gardens.
Do you charge a call-out fee for Georges Hall?
Many Georges Hall service areas have no call-out fee, but it's confirmed when you book. We provide upfront transparent pricing after assessing the scope onsite, so you know the total cost before work starts. The price quoted is the price you pay, with no hidden fees. If a call-out fee applies, it's explained clearly when you arrange the appointment.
How quickly can you respond to a blocked drain emergency?
We operate 24/7 for plumbing emergencies. Urgent jobs involving sewage backup or overflow are sent out first, with the nearest available technician dispatched from our West Sydney hubs. We provide an ETA where possible and prioritise calls to limit property damage. For non-urgent blockages, we can usually arrange same-day service depending on current bookings and your availability.
What should I do if my drain is backing up right now?
If sewage or wastewater is backing up, stop using all water fixtures immediately to prevent further overflow. Avoid using sinks, showers, toilets, or washing machines until the blockage is cleared. Call us on 1800 349 338 and we'll dispatch a licensed and insured plumbing technician immediately. Our team will assess the affected area, clear the blockage, and verify flow is restored before leaving.
Can tree roots damage my sewer pipes?
Yes, tree roots are a common cause of sewer pipe damage in older suburbs. Roots enter microscopic cracks in clay or terracotta pipes seeking moisture, then expand over time, trapping debris and causing structural failure. CCTV inspection shows the extent of root intrusion and whether the pipe structure is intact. We clear roots using high-pressure jetting, and if structural damage is present, we explain repair options including trenchless relining.
How do I know if the blockage is inside my property or in the council main?
Blockages affecting only your property (inside the boundary) are typically your responsibility. If multiple properties in the street are affected, it's likely a council main issue. We use CCTV check to locate the blockage and confirm whether it's within your property boundary. If the blockage is in the council main, we can liaise with Sydney Water on your behalf to arrange resolution.
Are your plumbers licensed and insured?
Yes, all attending technicians are licensed plumbers in NSW (Licence 305428C). We're fully insured with Public Liability (protection if accidental property damage occurs during work) and Workers Compensation (protection related to workplace injuries on the job). All staff complete police and background checks before attending customer properties. Our work is backed by a Lifetime Labour Warranty on workmanship.
What's included in your fixed-fee quote?
Our fixed-price quote includes the assessment, labour, materials, and site cleanup. The price quoted is the price you pay, with no hidden fees. If inspection reveals additional issues beyond the original scope, we explain the options and provide a separate quote before proceeding with any extra work. You decide what to proceed with once the scope and cost are confirmed.
Can you provide documentation for strata or rental properties?
Yes, we provide receipts and invoices suitable for landlords, agents, strata managers, and business records. We can document work completed, tests performed, and compliance requirements where relevant. For strata properties, we can coordinate access and follow site induction procedures as required. Our team communicates clearly with property managers and tenants to minimise disruption.
