Emergency Plumbing FAQs for Eastwood
If you're dealing with an urgent plumbing situation, these answers cover the most common questions we receive from Eastwood residents and businesses.
How quickly can you reach an emergency callout in Eastwood?
Emergency jobs are dispatched immediately, with the closest available NSW-licensed plumber allocated from our local hubs across Western Sydney and the North Shore. An ETA is provided when booking where possible, though arrival time depends on current job load and traffic conditions on the M2 or Epping Road during peak periods. Urgent jobs involving active flooding, gas leaks, or complete loss of water supply are prioritised for the fastest response.
Do you charge a call-out fee for emergency plumbing in Eastwood?
Call-out fee arrangements vary by suburb and service type. For Eastwood emergency callouts, confirm the call-out fee status when booking. Once onsite, we provide a fixed-price quote for the repair work based on confirmed scope. The call-out fee (if applicable) is typically deducted from the total job cost if you proceed with the quoted work.
What counts as a plumbing emergency?
A plumbing emergency is any situation that risks immediate property damage, creates a safety hazard, or results in complete loss of essential services. This includes broken pipes flooding the property, blocked sewer lines backing up into fixtures, gas leaks detected by smell or sound, water heater failures leaving no hot water supply, and overflowing stormwater drains during heavy rain. If you're unsure whether your situation is urgent, a quick call clarifies whether immediate dispatch is needed or whether standard booking is appropriate.
Can you fix ruptured pipes on the spot during an emergency callout?
Most ruptured pipe repairs can be completed during the first visit, provided the damaged section is accessible and standard replacement parts are available in our mobile workshop. We isolate the water supply to stop the flow, locate the burst using electronic leak detection or visual inspection, then cut out and replace the damaged section. If the burst is in a concealed location (such as under a concrete slab or inside a wall cavity) or requires specialist parts, we isolate the system and return once access or materials are arranged.
What should I do while waiting for an emergency plumber to arrive?
If a pipe has burst, turn off the water supply at the mains shutoff (usually located near the front boundary or under the kitchen sink) to stop the flow. For a gas leak, turn off the gas supply at the meter if safe to do so, ventilate the area by opening windows and doors, and avoid operating electrical switches or ignition sources. For a blocked drain overflowing into the house, stop using all water fixtures to prevent additional wastewater entering the system. If you're unsure what to do, stay on the line when booking and we can provide brief safety-first guidance while the plumber is on the way.
Do you provide emergency plumbing services on weekends and public holidays?
We provide 24/7 emergency plumbing services across Eastwood, including weekends, public holidays, and after-hours callouts. Emergency dispatch operates around the clock, with licensed plumbers available for urgent situations at any time. Pricing for after-hours, weekend, and public holiday callouts may differ from standard rates; confirm the pricing structure when booking.
What causes tree roots to block drains in Eastwood properties?
Tree roots seek moisture and enter drainage pipes through microscopic cracks, joints, or porous sections of terracotta or clay pipework. Once inside, the roots expand and trap debris, gradually building up until the line is completely blocked. In older Eastwood streets with established street trees (such as large figs, eucalypts, or plane trees), root intrusion is a common cause of sewer line blockages, particularly in properties built before 1980 when terracotta pipes were standard. Regular CCTV inspections can identify early-stage root intrusion before it causes a complete blockage.
How do you diagnose the cause of a blocked drain?
We use high-definition drain inspection cameras to inspect the line and identify the blockage type, depth, and exact location. The camera is inserted through an access point (such as an inspection opening or cleanout) and fed along the pipe, transmitting live footage that shows the internal condition of the line. This allows us to confirm whether the blockage is caused by tree roots, grease build-up, foreign objects, or structural damage such as a collapsed section or offset joint. Once the cause is confirmed, we explain the repair or clearing options and provide a fixed-price quote before proceeding.
Will my hot water service need to be replaced or can it be repaired?
Whether a water heater can be repaired or needs replacement depends on the fault type, the system's age, and the cost of repair relative to the system's remaining lifespan. Electric storage tanks with failed elements or thermostats can usually be repaired if the tank itself is not leaking and the system is less than 10 years old. Gas continuous flow units with ignition faults or scale build-up can often be repaired if the heat exchanger is not corroded. If the system is leaking from the tank, has severe internal corrosion, or is beyond economical repair, we explain replacement options and provide quotes for new installations. The decision is yours once the assessment and options are explained.
Do you provide a warranty on emergency plumbing repairs?
All workmanship is backed by our Lifetime Labour Warranty, which covers the quality and durability of the repair work we complete. Manufacturer warranties apply to all parts, fixtures, and appliances we install (warranty duration varies by product and manufacturer). If a fault occurs with the workmanship after the repair is completed, we return and rectify it at no additional cost. The warranty does not cover damage caused by misuse, third-party alterations, or issues unrelated to the original repair.
