Blocked Drain FAQ's in Eastgardens
What causes blocked drains in Eastgardens properties?
Blocked drains in Eastgardens typically result from tree root intrusion in older clay or terracotta pipes, grease and food scraps solidifying in kitchen lines, or hair and soap scum accumulating in bathroom drains. External blockages often involve leaf litter and silt blocking stormwater grates. The blockage type determines the clearing method, confirmed during CCTV camera inspection before work proceeds.
How do you clear a blocked drain without damaging the pipes?
We use high-definition camera inspection equipment to locate the blockage and identify the pipe material before selecting the clearing method. High-pressure water jetting removes grease, roots, and debris by scouring pipe walls without damaging PVC, clay, or concrete pipes. Mechanical drain snakes are used for solid obstructions. The method is chosen based on what the camera inspection reveals, ensuring the pipe isn't stressed or cracked during clearing.
What should I do if my drain is backing up right now?
Stop using the affected fixtures immediately to prevent overflow and further backup. If sewage is involved, avoid contact and ventilate the area. For urgent situations where water is actively overflowing or property damage is occurring, call us on 1800 349 338 for immediate dispatch. We prioritise active backups and provide an ETA when you book. Do not attempt to clear the blockage yourself if sewage is present, as this creates health risks.
How long does it take to clear a typical blocked drain?
Clearing time depends on the blockage type, location, and access. Simple internal blockages in accessible traps or waste pipes are often cleared within an hour once onsite. External sewer blockages involving tree roots or structural damage take longer and may require CCTV inspection and high-pressure jetting. We confirm the likely timeframe after the initial assessment, once we know what's causing the restriction and where it's located.
Can tree roots grow back after clearing a blocked drain?
Tree roots grow toward moisture and nutrients, so they'll continue seeking cracks in the pipe even after clearing. High-pressure jetting removes existing roots, but it doesn't seal the entry point. If the camera inspection shows root intrusion through cracks or joints, we explain drain relining options, which create a seamless internal lining that prevents future root entry. The choice depends on the pipe condition and the likelihood of recurrence.
Do you charge a call-out fee for blocked drains in Eastgardens?
Call-out fee status varies by service area. Confirm the call-out fee when booking, as some areas have no call-out fee applied. The call-out fee (if applicable) typically covers the travel and initial assessment, and may be deducted from the total job cost if you proceed with the quoted work. We explain the pricing structure before dispatch so there are no surprises.
What's included in the fixed-price quote for clearing a blocked drain?
The fixed-price quote covers the assessment, clearing work using the appropriate method (CCTV inspection, high-pressure jetting, or mechanical clearing), and verification that flow is restored. If the camera inspection reveals structural damage requiring repair, we provide a separate quote for that work and confirm scope before proceeding. The quote is provided upfront before work starts, and the price doesn't change based on how long the job takes.
How can I tell if a blocked drain is urgent or can wait?
Active overflow, sewage backup into living areas, or complete loss of drainage function are urgent and need immediate attention to prevent property damage and health risks. Slow-draining fixtures without overflow can usually be scheduled within a day or two. If you're unsure, call us and describe the symptoms. We'll explain what risks to watch for and help you decide whether immediate dispatch or scheduled booking is appropriate for your situation.
What happens if the blockage comes back after you've cleared it?
If a blockage recurs shortly after clearing, it usually indicates an underlying issue such as pipe damage, incorrect fall, or persistent root intrusion. We return to reassess using camera inspection to identify why the blockage reformed. The reassessment and any additional work required are covered by our Lifetime Labour Warranty on the original clearing work. We explain the cause and recommend permanent solutions such as pipe repair or relining where appropriate.
Do I need to be home when you clear the blocked drain?
Access requirements depend on where the blockage is located. Internal blockages in bathrooms or kitchens require someone home to provide access. External sewer blockages accessed via inspection points in the yard may not require internal access, but we confirm access arrangements when booking. For rental or strata properties, we can coordinate with agents or property managers if you're unable to be present, provided access instructions are clear.
