Emergency Plumbing FAQs for Cottage Point
If you're dealing with an urgent plumbing issue in Cottage Point, these FAQs address common questions about emergency response, pricing, and what to expect during the first visit. If your question isn't covered here, call 1800 349 338 and we'll explain the process and confirm the call-out fee status when you book.
How quickly can you respond to an emergency in Cottage Point?
Urgent jobs are sent out first, with the nearest available licensed and insured plumbing technician allocated from local dispatch hubs including West Sydney and North Shore bases. We provide an ETA when you book based on current job allocation and traffic conditions. Cottage Point is accessed via McCarrs Creek Road, which can be affected by weekday commuter traffic and weekend visitor numbers, so arrival timing depends on these factors and the time of day.
What should I do if a pipe bursts before the plumber arrives?
Isolate the water supply at the main meter if safe to do so, which stops further water loss. Move valuables away from the affected area and place towels or buckets to contain water where practical. Do not attempt to repair the pipe yourself. Call 1800 349 338 to arrange immediate dispatch and we'll guide you through any additional safety steps while the plumber is on the way.
How much does an emergency plumbing callout cost in Cottage Point?
We do not provide dollar ranges without confirming the scope onsite, as costs vary based on the fault type, access constraints, parts required, and time on site. We provide a fixed-price quote after assessing the issue, so you know the full cost before work starts. Call-out fee status is confirmed when you book. There are no hidden fees, and the price is set by the job, not by the hour.
Do you provide upfront pricing for emergency work?
Yes. After diagnosing the issue onsite, we provide a fixed-price quote that includes labour, parts, and any travel costs. You decide whether to proceed once the quote is explained. The price is set by the job, not by the hour, and there are no surprise charges. If inspection reveals additional work is needed, we explain the options and provide a separate quote before proceeding.
Are your plumbers licensed, insured?
Yes. All attending technicians are licensed in NSW for plumbing, drainage, and gas fitting (Licence 305428C). Fixed Today Plumbing is properly insured with Public Liability and Workers Compensation. Public Liability protects you if accidental property damage occurs during work, and Workers Compensation relates to workplace injuries on the job. We can provide proof of insurance and licensing on request.
What causes blocked drains in Cottage Point properties?
Blocked drains in Cottage Point often result from tree root intrusion in older clay and terracotta pipes, which are common in mid-century homes. Fine roots enter microscopic cracks, expand over time, and trap debris. Kitchen drains are frequently affected by Fat, Oil, and Grease (FOG) buildup, which solidifies and narrows the pipe diameter. We use CCTV cameras to confirm the cause before clearing the blockage.
Can you access waterfront properties in Cottage Point?
Yes. Many Cottage Point properties are accessed via steep, winding roads or waterfront access points. We confirm access instructions at booking, including parking availability, gate codes, and any boat access requirements. Our vans are equipped to navigate narrow roads, and we carry all diagnostic equipment and parts onsite to avoid multiple trips where practical.
Do you provide after-hours emergency service?
Yes. Fixed Today Plumbing operates 24/7, 365 days a year. Urgent jobs are prioritised and sent out first at any hour. We provide an ETA when you book and update you if traffic or prior jobs affect arrival timing. Call 1800 349 338 at any time to arrange emergency dispatch for burst pipes, gas leakages, blocked drains, or hot water failures.
What warranty do you provide on emergency repairs?
All emergency work is backed by our Lifetime Labour Warranty on workmanship, which covers the quality of the installation or repair we complete. Manufacturer warranties apply to any hardware, parts, or appliances installed. If a fault occurs due to workmanship, we return and rectify it at no additional cost. The warranty does not cover damage caused by misuse, external interference, or normal wear and tear.
How do you handle gas leak emergencies?
If you suspect a gas leak, turn off the gas supply at the meter if safe to do so, ventilate the area, and avoid operating electrical switches or ignition sources. Call 1800 349 338 immediately to arrange emergency dispatch. We use combustible gas detectors and thermal imaging to locate the leak, repair or replace the damaged component, and conduct a pressure loss test to verify the system is gas-tight before recommissioning, as required by AS/NZS 5601.1.