Plumbing FAQ's in Colyton
Common questions from Colyton residents about plumbing services, pricing, and what to expect when booking a licensed and insured plumbing technician. If your question isn't covered below, call 1800 349 338 and we'll provide the information you need.
Do you charge a call-out fee for Colyton?
For many service areas including Colyton, there is no call-out fee. Confirm this when booking. All work is priced upfront as a fixed quote once scope is confirmed onsite, so you know the full cost before any work starts. The price quoted is the price you pay, with no hidden fees.
How quickly can you get to Colyton for an emergency?
Urgent jobs are dispatched immediately from our West Sydney hub, typically reaching Colyton via the M4 corridor within standard response windows. Arrival timing depends on current job load and traffic conditions. We provide ETA updates where possible once the technician is allocated and on the way.
What causes blocked drains in Colyton properties?
Older Colyton homes with terracotta or clay pipes commonly experience tree root intrusion, where roots enter through cracks and trap debris. Kitchen drains often block due to Fat, Oil, and Grease (FOG) buildup. We diagnose the cause using CCTV camera inspections, then clear the blockage with high-pressure water jetting or mechanical tools depending on what's found.
What should I do if a pipe bursts while I'm waiting for a plumber?
Turn off the main water supply at the meter if you can access it safely. This stops further flooding and limits property damage. Then call us on 1800 349 338. We're available 24/7 for burst pipe emergencies and dispatch immediately for urgent jobs.
How do you price plumbing work?
All work is priced upfront as a fixed quote once we've assessed the job onsite and confirmed the scope. The price is by the job, not by the hour, and includes labour, parts, and testing. You decide whether to proceed after seeing the full cost. If inspection reveals additional work beyond the original scope, we explain the options and provide a separate quote before proceeding.
What does your plumbing insurance actually cover?
We're fully insured with Public Liability and Workers Compensation. Public Liability protects you if accidental property damage occurs during our work. Workers Compensation covers workplace injury situations. These policies protect both you and our team during the job.
Can you install a new hot water service if mine has failed?
Yes. We handle hot water service installations for all major brands including Rheem, Dux, Rinnai, Bosch, and Vulcan. We assess your existing setup, explain the options (electric, gas, or heat pump), provide a fixed-price quote covering supply, installation, compliance, and disposal of the old unit, then complete the installation to Australian Standards with full testing and verification.
What's involved in a typical blocked drain job?
We start with a CCTV camera inspection to locate and identify the blockage, then clear it using hydro jetting or mechanical tools depending on the obstruction type. After clearing, we run the camera again to verify the line is clear, then explain what caused the blockage and whether any follow-up work is needed. You receive a fixed-fee quote before clearing starts.
Do you service strata properties in Colyton?
Yes. We work with strata managers, building managers, and committee members to handle common property plumbing and coordinate access for lot-specific repairs. We provide documentation suitable for maintenance logs, clearly define common property versus lot responsibility, and follow site-specific requirements like sign-in procedures and parking restrictions.
What's your warranty on plumbing work?
All workmanship is backed by our Lifetime Labour Warranty. This covers the labour and installation quality for the work we complete. Supplied parts and equipment carry standard manufacturer warranties. If a fault occurs that's related to our workmanship, we'll return and fix it at no additional cost.
