Plumbing FAQ's in Ashfield
Emergency plumbing situations are stressful, and people often have similar questions about what to expect, how quickly we can respond, and what the work will involve. Below are answers to the most common questions we hear from Ashfield residents and business owners. If your question isn't covered here, call us on 1800 349 338 and we'll explain what's involved and provide an ETA.
How quickly can you respond to an emergency in Ashfield?
Urgent jobs are dispatched immediately, and the nearest available licensed and insured plumber is allocated from our West Sydney dispatch hub. Arrival timing depends on current bookings and traffic conditions, but you're provided with an ETA when booking. We update you if delays occur. For life-threatening emergencies involving gas or major flooding, call 000 first, then contact us to arrange safe isolation and repair.
Do you charge a call-out fee in Ashfield?
Call-out fee policies vary by location and urgency. When you call to book, we'll confirm whether a call-out fee applies to your job in the 2131 postcode. If a call-out fee is charged, it's explained upfront before dispatch. The assessment and quote are provided onsite, and you decide whether to proceed once scope and pricing are clear.
What does "fixed-price quote" mean in practice?
A fixed-price quote means the price is by the job, not by the hour, and there are no hidden fees added once work begins. We assess the fault onsite, confirm the scope with you, and provide a total price before starting. If inspection reveals additional work is needed?such as structural damage behind a blockage?we explain the options and provide a separate quote for that work. You decide whether to proceed at each stage.
Are your plumbers licensed and insured?
All attending plumbers are licensed in NSW (Licence 305428C). We're fully insured with Public Liability and Workers Compensation. Public Liability protects you if accidental property damage occurs during work, and Workers Compensation covers workplace injuries onsite. All technicians undergo police and background checks before joining the team, and they arrive in uniform with identification.
What should I do if I smell gas in my Ashfield home?
If you smell gas, turn off the gas supply at the meter if it's safe to do so, open windows and doors to ventilate the area, avoid using electrical switches or open flames, and call a duly licensed gas fitter immediately. Do not attempt to locate the leak yourself. We'll dispatch a properly licensed gas fitter to locate the leak using specialised detection equipment, isolate the supply, and repair the fault safely.
Can you clear a clogged drain without digging up my driveway?
In most cases, blocked drains can be cleared using high-pressure jetting without excavation. We use a CCTV drain camera to locate the blockage and confirm the cause. If the camera inspection reveals structural damage?a collapsed section or severe root intrusion?we explain the repair options, which may include trenchless drain relining to avoid digging. Scope and pricing are confirmed before any invasive work proceeds.
What causes ruptured pipes in older Ashfield properties?
In older Ashfield homes, ruptured pipes are often caused by corroded galvanised steel or copper pipes, tree roots cracking underground lines, or ground movement in reactive clay soils stressing pipe joints. Freezing temperatures during winter can also cause pipes to burst if water inside expands. We locate the burst section using electronic leak detection, assess the damage, and explain whether a targeted repair or section replacement is needed.
Do you provide documentation for strata or insurance claims?
We provide receipts, invoices, and job documentation suitable for strata reporting, insurance claims, and maintenance records. If compliance certification is required?such as for gas work or backflow prevention?we issue the relevant certificate once the work is verified. Documentation is provided prior to leaving the site.
What does your Lifetime Labour Warranty cover?
Our Lifetime Labour Warranty covers the workmanship of the repair or installation. If a fault develops with the work we completed?not the parts themselves?we return and fix it at no additional labour cost. Manufacturer warranties apply separately to hardware and appliances. The warranty applies to the original scope of work and does not cover damage caused by external factors such as ground movement or tree roots.
Can you work around access constraints in Ashfield's narrow streets?
Ashfield's older streets often have narrow lanes, limited parking, and rear lane access. We schedule work around these constraints and confirm access requirements when booking. If parking or vehicle access is restricted, we use smaller service vehicles or coordinate with you to arrange temporary access. Let us know about any access issues when booking so we can plan accordingly.