Plumbing FAQ's in Taren Point
These are the questions Taren Point residents and business owners typically ask before booking. If your question isn't covered here, call 1800 349 338 and we'll answer it directly.
What's included in the call-out fee for Taren Point?
Many service areas have no call-out fee, but this varies by location and job type. Confirm the call-out fee status for Taren Point when you book. If a call-out fee applies, it typically covers travel and the initial assessment; once you approve the flat-rate quote, work proceeds without additional hourly charges.
How quickly can a plumber reach Taren Point for an emergency?
Urgent jobs are dispatched immediately, with the nearest available technician allocated from our local hubs including Dolans Bay. Arrival timing depends on current bookings and traffic conditions. We provide an ETA when you call and update you if delays occur. For active leaks or gas smells, we prioritise dispatch to minimise damage and safety risks.
Do you provide fixed pricing before starting work?
Yes. After assessing the job onsite and confirming the scope, we provide a fixed-price quote before any work proceeds. The price is by the job, not by the hour, so you know the total cost upfront. You decide once the quote is confirmed, with no obligation to proceed if the cost doesn't suit your situation.
What does "fully insured" actually protect me from?
Our Public Liability insurance covers accidental property damage that might occur during plumbing work (for example, damage to walls or flooring while accessing pipes). Workers Compensation protects you from liability related to workplace injuries if a technician is injured on your property. Both policies are current and maintained year-round.
Can you clear a blocked drain on the first visit?
Most standard blockages in accessible lines are cleared during the first visit, provided we can locate the restriction and access the affected section. If CCTV check reveals structural damage (collapsed pipe, severe root intrusion requiring excavation), permanent repair is quoted separately and scheduled once you approve the scope and cost.
What causes hot water systems to fail in Taren Point properties?
Storage systems typically fail due to sediment buildup that insulates heating elements, corroded sacrificial anodes that no longer protect the tank, or pressure relief valve failures. Continuous flow gas systems can develop scale buildup in heat exchangers or faulty ignition components. Age is the biggest factor; systems over 10 years old are usually more cost-effective to replace than repair repeatedly.
How do you detect hidden water leaks without destroying walls?
We use electronic ultrasonic leak detection equipment that picks up the sound frequency of escaping water behind walls, under floors, or in ceiling cavities. This pinpoints the leak location before any demolition occurs, minimising the area that needs opening to access and repair the damaged pipe section.
Is gas work covered by your plumbing licence?
Yes. Our NSW licence (305428C) covers plumbing, drainage, and gas fitting. All gas work is completed to AS/NZS 5601.1 safety standards, with pressure testing conducted after repairs or installations to confirm the system is gas-tight. Compliance certificates are issued where required for new connections or major alterations.
Do you service strata and commercial properties in Taren Point?
Yes. We handle plumbing work for strata common areas, commercial premises, and larger residential developments. This includes scheduled maintenance, emergency repairs, and system upgrades. We provide documentation suitable for maintenance logs and can work around operational hours or access restrictions where needed.
What's covered under your Lifetime Labour Warranty?
The Lifetime Labour Warranty covers workmanship on repairs and installations we complete. If a fault develops due to how the work was performed (not due to external factors like ground movement or subsequent damage), we'll return and rectify it at no additional labour cost. Manufacturer warranties on parts and appliances are separate and vary by product.