Plumbing FAQ's in Concord
These questions reflect what Concord residents commonly ask about plumbing work, pricing, and emergency response. If your question isn't covered here, contact us directly for a clear answer.
Is there a call-out fee for Concord?
For many service areas, no call-out fee applies. Confirm the call-out fee status for Concord when booking. If a call-out fee does apply, it's disclosed upfront and typically deducted from the total job cost if you proceed with the quoted work.
How quickly can you respond to emergencies in Concord?
Immediate dispatch sends the nearest available technician from our local fleet for emergencies like burst pipes, gas leakages, or sewage backups. Arrival timing depends on current bookings and traffic conditions, and we provide ETA updates where possible once the technician is allocated. For non-urgent work, same-day service is typically available.
What causes blocked drains in older Concord homes?
Drainage blockages in Federation-era and post-war Concord homes typically involve tree root intrusion in aging terracotta or clay pipes, where fine roots enter cracks and trap debris over time. Kitchen lines often accumulate grease that solidifies and narrows the pipe. CCTV check identifies the blockage type and location before clearing.
Do you provide fixed pricing or hourly rates?
We provide fixed-price quotes after confirming scope onsite, with no hourly rate surprises. The price is by the job, not by the hour, and you decide whether to proceed once the scope and price are explained. No hidden fees are added at the end of the job.
What does your warranty cover?
Our Lifetime Labour Warranty covers all workmanship for as long as you own the property. If a fault recurs due to workmanship, we return and fix it at no additional cost. Manufacturer warranties cover all hardware and appliances, with durations varying by brand and product type.
Can you handle plumbing in Federation-era homes?
We've completed extensive work across Concord's Federation-era homes, where aging terracotta pipes, cast iron fittings, and established tree root systems are common. CCTV inspection confirms pipe condition before clearing blockages, and we explain repair or relining options if structural damage is found during the assessment.
What should I do if I smell gas?
If you smell gas (a distinctive rotten egg odour), isolate the gas meter if safe to do so, ventilate the area by opening windows, avoid using electrical switches or open flames, and contact us immediately for an emergency assessment. Gas leaks require urgent professional attention.
How do you protect floors and finishes during work?
We use drop sheets or protective covers to protect floors and surfaces in work areas, wear boot covers or clean shoe covers in homes when requested, and clean up the work area at the end of the job. We take reasonable care around finished surfaces like stone benchtops, tiled bathrooms, and timber floors.
Do you service strata and commercial properties?
We work in strata and commercial environments across Concord, following site requirements like inductions and sign-in procedures where required. We provide job documentation suitable for maintenance logs and compliance records, and coordinate with property managers or strata for access and timing.
What's involved in a hot water system replacement?
Hot water replacement begins with assessing the existing system and confirming the best replacement option (electric storage, gas continuous flow, or heat pump). Installation includes disconnecting the old unit, fitting the new system with mandatory Tempering and Pressure Relief Valves to meet Australian Standards, testing for leaks and correct temperature, and removing the old unit. Manufacturer warranties cover hardware, and our Lifetime Labour Warranty covers workmanship.
