We get a lot of calls throughout the day from people wanting to know about their plumbing issues. And we try and get to the bottom of every plumbing issue from that first point of contact as best as possible. And even though a plumbing problem needs a visual assessment to determine the issue and find the best solution, it’s always the best idea to contact a local and licensed plumber to determine the best steps to solve your plumbing problem. This blog answers some of the most commonly asked plumbing questions.
Do you charge anything to come out?
This question is essential as it lets the potential customer know if a plumbing service and getting a plumber out will cost them anything. Every plumbing company runs differently and has its policies in place. A call-out fee is charged for the plumber to come out to you. This may differ from a ’quoting fee’, and some companies may charge both or one.
Can you give a rough price over the phone?
A professional plumbing service company has a pricing guideline they refer to when discussing pricing with a potential customer over the phone. Other plumbing companies do all their quoting onsite. Getting a rough price over the phone is good for getting an idea of the costs involved for a plumbing job, but it is not ideal as there could be variations that the potential customer is unaware of. Getting an onsite quote is best as all the information on the work involved is readily available.
My drain is blocked; what can I use to unblock my drain?
Drains come in different sizes, from stormwater to kitchen sink drains. And every blockage varies in severity. A plunge will be sufficient for smaller drains to clear any debris lodged inside, such as coffee grounds and pasta. Be careful with using chemical drain cleaners. For larger drains such as sewer and stormwater, a high-pressure jet blaster and possibly a CCTV camera will be needed to locate and clear the blockage. All blocked drains should be investigated thoroughly to find the cause and a permanent solution. A licensed plumber will have this equipment on hand and experience in handling this equipment safely and effectively.
My water bill is unusually high; could I have a possible water leak?
This issue may be tricky if there is no visible water around. A thorough investigation is needed to determine where the leak is coming from. Most signs of a water leak are an unusually high water bill, a water meter ticking over faster than usual and sometimes rattling and banging noises from pipes in the wall. Call your licensed water leak expert to locate your leak and find a permanent solution for your water leak.
I can smell gas in my home. Do I have a gas leak? What should I do?
This concern is critical and should be treated seriously. The first step should be to turn off the gas meter and ensure no naked flames are open. Remove yourself from the suspected area and call your trusted and licensed gas plumber to investigate the gas leak as soon as possible. Follow any advice from the plumber whilst you are waiting.
If you have any plumbing questions, including a faulty gas hot water tank, blocked garbage disposal, utilising drain cleaners, low pressure of hot and cold water and broken water heater units, installing an electric water heater or clogged drain lines and garbage disposals, call your local Sydney plumber. Fixed Today is happy to discuss any plumbing issue or concern you may have, no matter how big or small. We only give honest and upfront permanent solutions that work best for you and your home. And we provide high-quality plumbing services for residential and commercial properties.