Emergency Plumbing FAQs for Stanmore
These questions reflect what Stanmore residents commonly ask when dealing with urgent plumbing situations. If your specific question isn't covered, call 1800 349 338 to speak with our team directly and confirm what's involved.
How quickly can a plumber reach Stanmore in an emergency?
Emergency jobs in Stanmore are dispatched from our West Sydney hub, with the nearest available licensed plumbing specialist allocated as soon as the call is logged. Arrival timing depends on current bookings, traffic conditions, and the distance from the dispatch point to your property, but urgent jobs involving active leaks, gas smells, or wastewater backing up are prioritised. We provide an ETA when you book and update you if conditions change.
What's included in the upfront fixed price quote?
The fixed-price quote covers the diagnosed repair based on confirmed scope: labour, standard parts, testing, and site cleanup. The price is by the job, not by the hour, so there's no hourly creep if access takes longer than expected. If the initial inspection reveals additional work beyond the original callout, like structural pipe damage found during a blockage clearing, we explain the extended scope and provide a separate quote before proceeding. You decide after scope is clarified.
Do you charge a call-out fee for emergency plumbing in Stanmore?
Call-out fee arrangements vary by service area and job type. Many suburbs we service have no call-out fee, but it pays to confirm the call-out fee status when booking. If a call-out fee applies, it's disclosed upfront and typically deducted from the total if you proceed with the quoted repair work. Contact us on 1800 349 338 to confirm the call-out policy for your Stanmore address.
Are your plumbers licensed and insured in NSW?
All attending plumbers hold current NSW licences for plumbing, drainage, and gas fitting work. Fixed Today Plumbing's licence number is 305428C. The business carries full Public Liability insurance, which protects you if accidental property damage occurs during the repair, and Workers Compensation insurance covering workplace injuries on the job. We can verify licensing and insurance status when you book if required.
What should I do immediately if a pipe bursts before the plumber arrives?
If you can safely reach the water meter or isolation valve, turn off the water supply to stop the leak and limit property damage. Move items away from the water if possible, and turn off electricity at the switchboard if water is near outlets or fittings. Don't attempt to repair the pipe yourself; licensed work is required to restore pressure safely. Once the water is off, call us on 1800 349 338 to confirm urgency and arrange dispatch.
Can you clear tree root blockages in older Stanmore drainage lines?
Tree root intrusion is common in older drainage systems with clay or terracotta pipes. We locate the blockage using a high-definition CCTV drain camera, then clear roots using high-pressure water jetting or mechanical cutting depending on the severity. If the camera shows structural damage to the pipe, cracks, collapses, or severe root penetration, we explain the options including trenchless pipe relining and provide a fixed quote for the extended work before proceeding.
What's covered by the Lifetime Labour Warranty?
The Lifetime Labour Warranty covers workmanship on all plumbing repairs and installations completed by Fixed Today Plumbing. If a fault develops due to our work, we return and fix it at no additional labour cost. The warranty applies to the labour component only; parts and appliances are covered by their respective manufacturer warranties, which we explain when quoting. The warranty remains valid as long as the system hasn't been altered by another party.
Do I need to get multiple quotes before deciding?
You're welcome to get multiple quotes if that helps you decide. Our fixed-price approach is designed to reduce decision friction: we assess the fault onsite, explain what's involved, and provide a binding price before work starts. The price is confirmed upfront and won't change unless you request additional work beyond the original scope. Once you understand what's involved and the fixed price, you can decide whether to proceed.
Can you service strata and rental properties in Stanmore?
We service strata buildings, rental properties, and owner-occupied homes throughout Stanmore. For rentals, we coordinate with agents and provide documentation suitable for lease records and claims. For strata properties, we work with building managers to schedule access, confirm responsibility boundaries between lot and common property, and provide invoicing suitable for levy allocation and committee records. All work is backed by our Lifetime Labour Warranty and completed by licensed plumbers with full insurance coverage.
What determines whether a hot water service should be repaired or replaced?
The decision depends on the fault type, system age, and repair cost relative to replacement. If the tank has rusted through or the heat exchanger is failing, which are structural failures, replacement is typically more economical than attempting repair. If the fault is a failed heating element, thermostat, or ignition component in a relatively new system, repair is usually straightforward. We explain what's failed, the expected lifespan of a repair versus replacement, and provide fixed quotes for both options so you can decide based on full information.
