Plumbing FAQ's in South Hurstville
Common questions about plumbing services in South Hurstville 2221. If your question isn't covered here, call us on 1800 349 338 for a straight answer.
What counts as an emergency plumbing situation?
An emergency is a situation where delay increases property damage risk or creates a safety concern. This includes burst pipes actively leaking, sewage backflowing into the home, gas smells indicating a potential leak, or complete hot water loss in cold weather. If you're not sure whether your situation is urgent, call us and we'll assess the risk over the phone and confirm whether immediate dispatch is needed.
How quickly can a plumber reach South Hurstville for an urgent job?
Urgent jobs are allocated to the nearest available technician and dispatched immediately from our local hubs, with West Sydney being the closest base to the Georges River area. You're provided an ETA when booking, and timing depends on current job load and traffic conditions. For emergencies actively causing damage, arrival is prioritised ahead of routine bookings.
Do you provide upfront pricing before starting work?
Work is priced by the job with a fixed quote provided once the scope is verified during the initial assessment. The price quoted is the price you pay, with no hidden costs or hourly rate surprises once the work is finished. If inspection reveals additional issues beyond the original scope, those options are explained and quoted separately before proceeding.
Is there a call-out fee for South Hurstville?
Call-out fee arrangements vary by service area. For South Hurstville 2221, confirm the call-out fee status when booking. Our standard practice is upfront upfront pricing, and any applicable call-out fee is explained before dispatch so there are no surprises.
What does your insurance actually cover?
We're fully insured with Public Liability, which provides protection if accidental property damage occurs during our work, and Workers Compensation, which covers workplace injuries on the job. This means you're not financially exposed if something unexpected happens while we're onsite. Insurance details and certificate copies are available on request.
What's included in your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on repairs and installations we complete. If a problem develops due to how the work was performed, we'll return and rectify it at no additional labour cost. The warranty applies to our installation work; manufacturer warranties on parts and appliances are separate and provided as per the manufacturer's terms.
What causes blocked drains in South Hurstville properties?
Common causes in residential properties include tree roots entering cracks in aging terracotta or concrete pipes, and fat or grease buildup in kitchen lines that solidifies and traps debris. The diagnostic process uses CCTV check to locate the blockage and determine whether it's clearable or requires pipe repair. Scope is confirmed before clearing work begins.
How long does a typical plumbing repair take?
Most standard repairs like tap washer replacements or toilet cistern adjustments are completed within an hour once onsite. More involved work like hot water service replacements, drain relining, or concealed leak repairs depends on the complexity, access, and whether parts need ordering. Timeframes are explained once the scope is defined during assessment.
Can you fix plumbing issues in strata properties?
Strata plumbing requires understanding the boundary between lot property (owner responsibility) and common property (body corporate responsibility). We can coordinate with strata managers, provide documentation for committee approvals, and work within scheduled access windows and site requirements. Scope confirmation includes identifying whether the issue is lot or common property to ensure correct invoicing.
What should I do immediately if I smell gas?
If you smell gas (a distinctive "rotten egg" odour), ventilate the area by opening windows and doors, avoid any ignition sources including light switches and electrical appliances, and call us immediately for urgent dispatch. Do not attempt to locate the leak yourself. Our licensed gas fitters will assess the system, locate the fault, and make it safe.