Plumbing FAQ's in Wetherill Park
These answers address the most common questions from Wetherill Park residents and business owners. If your question isn't covered, call 1800 349 338 and we'll provide specific guidance for your situation.
Do you charge a call-out fee for Wetherill Park?
Call-out fee arrangements vary depending on the service area and job type. Confirm the call-out fee status when you book to avoid uncertainty. If a call-out fee applies and the quoted work proceeds, it's typically deducted from the total job cost.
How quickly can you reach Wetherill Park for an emergency?
Emergency jobs are dispatched immediately, with the nearest available technician allocated from our West Sydney hub. Arrival timing depends on current bookings and traffic conditions. You'll receive an ETA when booking, and we'll update you if the window changes.
What does your fixed-price quote actually include?
The fixed-price quote includes labour, parts, testing, and site cleanup for the confirmed scope of work. There are no hourly rates and no surprise charges. If inspection reveals additional work beyond the original scope, options are explained and a separate quote is provided before proceeding.
Is your insurance coverage valid for work in my home?
We carry full Public Liability and Workers Compensation insurance, which protects your property if accidental damage occurs during the work, and covers workplace injuries on the job. Insurance certificates can be provided if required by your insurer, strata, or landlord.
What happens if the problem returns after you've fixed it?
Our Lifetime Labour Warranty covers the quality of workmanship for as long as you own the property. If the issue returns due to faulty work, we'll return and fix it at no additional cost. Manufacturer warranties apply separately to parts and appliances.
Can you work in strata properties or commercial sites?
Yes. We can coordinate with strata managers, follow site induction requirements, and provide documentation suitable for compliance logs. If your property has specific access or approval requirements, let us know when booking so we can schedule accordingly.
How do I know what's causing the problem before booking?
You don't need to diagnose it. Book the assessment and the plumber will confirm the cause onsite using diagnostic tools like CCTV cameras, leak detectors, or pressure gauges. Once the cause is identified, the scope and fixed-price quote are explained before any work starts.
What should I do if I smell gas or have an active leak?
For gas smells, turn off the gas at the meter if safe to do so, open windows, don't operate switches or flames, and call us immediately for emergency dispatch. For active water leaks, turn off the water at the mains if possible to limit damage, then call for urgent attendance.
Do your plumbers carry the parts needed for common repairs?
Our mobile workshops are fully stocked with parts for most standard repairs, including tap washers, cartridges, toilet cistern components, pipe fittings, and hot water relief valves. If a specialised part is required, we'll source it and return to complete the job, usually within 24-48 hours.
Can you provide a quote over the phone without visiting?
Phone quotes are risky without seeing the job. Variables like access, existing pipework condition, and the full extent of the issue can't be confirmed over the phone. We visit the site, assess the problem thoroughly, and provide an accurate fixed-price quote before any work proceeds.