Plumbing FAQ's in Wetherill Park
These are questions Wetherill Park residents commonly ask when booking emergency plumbing or trying to understand what's involved in a repair. If your question isn't covered here, call 1800 349 338 and we'll provide the information you need to decide what to do next.
How quickly can Fixed Today reach Wetherill Park for an emergency?
Urgent jobs are sent out immediately once booked, and the nearest available plumber is dispatched from our West Sydney hub. Typical arrival depends on current traffic and job sequencing, but we provide an ETA when you call and update you if timing changes. Same-day service is available for non-urgent work, scheduled around existing bookings.
What does your fixed-price quote include?
The fixed-price quote covers the diagnosed repair, parts, labour, testing, and site cleanup. It's confirmed after site assessment once the scope is clear, and the price is locked in before work starts. If additional work is needed beyond the original scope, we explain the options and provide a separate quote so you can decide whether to proceed.
Do you charge a call-out fee to come to Wetherill Park?
Call-out fee policies vary by area and service type. When you book, confirm the call-out fee status with our team so you know what to expect. Many service areas have no call-out fee for standard jobs, but it's worth checking upfront to avoid any surprises.
What should I do if I smell gas inside the property?
If you smell the distinctive "rotten egg" odour of gas, open windows and doors to ventilate the space, evacuate people and pets, and don't operate any electrical switches, flames, or devices that could ignite the gas. Call a duly licensed gas fitter immediately for an emergency assessment. We dispatch a gas-professional plumber to test for leaks, isolate the faulty line or appliance, and make the system safe.
How do you diagnose a clogged drain without digging up the yard?
We use high-definition drain inspection cameras that are fed through the pipe from an access point, transmitting live footage of the blockage location, type, and any structural damage. This allows us to pinpoint the problem and choose the correct clearing method, hydro-jetting, mechanical auger, or pipe relining, without invasive excavation unless structural repair is required.
Can you repair a ruptured pipe behind a wall without major demolition?
In many cases, yes. We use electronic ultrasonic leak detection to pinpoint the leak location without guesswork, allowing us to create a small access point at the exact fault location. If the pipe is accessible from an adjacent room, ceiling cavity, or subfloor, we repair it from that side. Where access is limited, we may recommend rerouting a new pipe section through an accessible path to avoid extensive wall or floor removal.
What does your Lifetime Labour Warranty cover?
Our Lifetime Labour Warranty covers the workmanship of the installation or repair, if the work itself fails due to a fault in how it was performed, we return and fix it at no charge. It does not cover general wear on components over time, damage from misuse, or manufacturer defects in parts, which are covered by the applicable manufacturer warranty. The warranty is tied to the original work and transfers if the property is sold.
Do I need to be home for the entire repair?
For most jobs, yes, because we need to explain what's involved, confirm the quote, and show you the completed work and testing before leaving. If you can't be present, you can nominate someone to be onsite with authority to approve the work and make decisions if additional scope is discovered. For some pre-booked scheduled maintenance, we can work with clear written instructions and lockbox or key handover arrangements.
How do I know if a leaking tap needs urgent attention or can wait?
If the tap is dripping steadily from the spout, it's wasting water but unlikely to cause immediate damage, you can schedule a repair within a few days. If water is leaking from the base of the tap or around the spindle and pooling on the benchtop or vanity, it could be seeping into cabinetry or wall cavities, and should be addressed within 24 hours to prevent timber rot or mould. A quick call can confirm urgency and let you book accordingly.
What does "immediate dispatch" actually mean for emergency bookings?
Immediate dispatch means the job is sent out as a priority and the nearest available licensed plumber (NSW) is allocated straight away based on current location and workload. It doesn't guarantee an exact arrival time because that depends on traffic, distance, and whether they're finishing another urgent job. We provide an ETA when you book and update you if anything changes the timing. For situations that risk active property damage, burst pipes flooding the home, sewage backup, immediate dispatch typically results in arrival within a few hours depending on distance and conditions.