Emergency Plumbing FAQs for Glenfield
Emergency plumbing situations are stressful, and it's natural to have questions about response times, costs, and what to expect. The FAQs below address the most common concerns we hear from Glenfield residents and businesses when they contact us for urgent plumbing help. If your question isn't answered here, our phone line is available 24/7.
How quickly can you reach Glenfield for an emergency?
We dispatch immediately for emergency plumbing situations, with urgent jobs sent out first. The nearest available technician is allocated from our West Sydney dispatch hub. Arrival timing depends on current bookings and traffic conditions, and we provide an ETA where possible when you book. For life-threatening situations such as gas leaks, we prioritise dispatch and aim to reach you as quickly as conditions allow.
What counts as a plumbing emergency?
A plumbing emergency involves active water leaks causing property damage, gas leaks requiring immediate isolation, sewer backups into occupied homes, or complete hot water failures in cold weather. Situations that pose immediate safety risks or prevent normal use of essential facilities are treated as urgent. If you're unsure whether your situation is an emergency, a brief phone call can confirm whether this needs urgent attention.
Do you charge more for after-hours or weekend emergencies?
Our pricing depends on the scope of work and the time required to complete the repair. We provide a fixed-price quote before starting work, based on confirmed scope. After-hours and weekend callouts may involve different rates due to availability and urgency, and we explain the pricing when you book so you can decide whether to proceed immediately or schedule for standard hours where the situation allows.
What should I do while waiting for the plumber to arrive?
For active water leaks, isolate the water supply at the meter or isolation valve to stop the flow and prevent further damage. For gas leaks, open windows, avoid operating switches or flames, and evacuate if the smell is strong. For sewer backups, avoid using affected fixtures and keep the area ventilated. Do not attempt DIY repairs on gas systems or concealed pipework, as this can create additional safety risks or void warranties.
How much does emergency plumbing cost in Glenfield?
Emergency plumbing costs depend on the fault type, access requirements, parts needed, and time on site. We provide a fixed-price quote before starting work, based on confirmed scope. The price is by the job, not by the hour. You can decide once scope is agreed and the fixed price is provided. We do not add hidden fees or surprise charges at the end of the job.
Can you fix the problem on the first visit?
Most emergency repairs are completed on the first visit, provided the fault is accessible and we have the required parts on our mobile workshops. Where the fault involves concealed pipework, structural damage, or specialised parts, we explain the situation and provide a fixed quote covering the additional work required. Our goal is to restore essential services as quickly as conditions allow, then schedule any follow-up work once parts or access arrangements are confirmed.
Do you provide a warranty on emergency repairs?
All work is backed by our Lifetime Labour Warranty on workmanship, which covers the quality and durability of the repair. Manufacturer warranties apply to any new parts or appliances supplied. The warranty does not cover damage caused by misuse, neglect, or subsequent work by others. If a fault recurs due to workmanship issues, we return and rectify it at no additional cost.
What if the problem is worse than expected once you start?
If inspection reveals additional faults or scope changes during the work, we stop, explain the situation, and provide a revised fixed-price quote covering the additional work before proceeding. You can decide whether to proceed with the additional work or complete only the originally quoted scope. We do not proceed with unquoted work without your approval.
Are your plumbers licensed and fully insured?
All attending technicians are fully licensed NSW plumbers, holding Licence 305428C for Plumbing, Drainage, and Gas Fitting. We maintain full Public Liability insurance (protecting you if accidental property damage occurs during work) and Workers Compensation insurance (covering workplace injury situations on the job). Police checks and background checks are completed for all technicians, and we arrive in uniform with identification.
Can you help with insurance claims for water damage?
Where a broken pipe or plumbing failure has caused water damage to floors, walls, or ceilings, we document the affected areas and provide photos suitable for insurance claims where requested. We also provide detailed invoices showing the fault cause and repair work completed. We do not assess structural damage or provide formal damage reports, as that falls under building inspection or loss adjusting services, but we can explain what caused the plumbing failure and what was required to fix it.