Plumbing FAQ's in Fairfield Heights
The following questions reflect common plumbing enquiries from Fairfield Heights residents and businesses. If your question isn't answered here, call 1800 349 338 and we'll provide the information you need to decide how to proceed.
What's included in the call-out fee for Fairfield Heights?
Call-out fee status varies by suburb and job type. When booking, confirm whether a call-out fee applies and what it covers. The flat-rate quote provided onsite is the price you pay for the work, with no hidden fees added at the end.
How quickly can a plumber reach Fairfield Heights for an emergency?
Urgent jobs are dispatched immediately from local hubs including West Sydney, and the nearest available licensed plumber (NSW) is allocated. An ETA is provided when booking, and arrival timing depends on current workload and traffic conditions. Same-day service is available for most standard plumbing enquiries.
What causes blocked drains in older Fairfield Heights homes?
Properties built during the 1970s expansion often contain original terracotta or clay drainage lines. Tree root intrusion is common as fine roots enter microscopic cracks and expand over time, trapping debris. Kitchen lines often suffer from Fat, Oil, and Grease buildup that solidifies and narrows the pipe. A CCTV camera inspection locates the restriction and confirms the best clearing method.
Do I need to be home for the plumber to provide a quote?
For most jobs, site assessment is required to confirm scope, access, and the extent of the issue. Providing quotes over the phone is risky without seeing the affected area. Once the plumber assesses the situation onsite, a fixed price quote is provided before any work starts, and you can decide how to proceed.
What does "fully insured" mean for the customer?
Fixed Today Plumbing is fully insured with Public Liability and Workers Compensation. Public Liability provides protection if accidental property damage occurs during work. Workers Compensation provides protection related to workplace injuries on the job. Both policies are current and maintained.
What's covered by the Lifetime Labour Warranty?
The Lifetime Labour Warranty covers workmanship on all plumbing repairs and installations completed by Fixed Today Plumbing. If a fault develops due to the quality of the work performed, it's repaired at no charge. Manufacturer warranties apply separately to parts and appliances installed, and those terms vary by product.
Can you fix a hot water system on the first visit?
In many cases, hot water repairs are completed on the first visit if the fault is a worn component like a thermostat, element, or relief valve. If the system requires replacement, the options are explained and quoted once the best system type for the property is confirmed. Replacement units can often be installed same-day if stock is available.
What should I do if I smell gas at my Fairfield Heights property?
If you suspect a gas leak, turn off the gas supply at the meter if safe to do so, ventilate the area, and avoid using electrical switches or open flames. Call 1800 349 338 for immediate dispatch of a properly licensed gas fitter. Brief safety guidance can be provided by phone to reduce risk while the plumber is on the way.
How do you handle access and parking in older Fairfield Heights streets?
Some older streets in Fairfield Heights have limited kerbside parking. When booking, mention any access constraints like narrow driveways, restricted parking zones, or strata sign-in requirements. Smaller service vehicles can be used when needed, and arrival communication is provided where possible so you can prepare for the plumber's arrival.
What happens if the scope changes during the job?
If inspection reveals additional work beyond the original scope, the options are explained and a new quote is provided before any additional work proceeds. You're not obligated to proceed with the extra work, and the original quoted work is completed as agreed. The pricing model is fixed and upfront, with no hidden fees added at the end.