Plumbing FAQ's in Woodbine
Common questions from Woodbine residents about plumbing services, pricing, and what to expect when booking a licensed plumbing specialist (NSW). If your question isn't covered below, call 1800 349 338 to speak with our team directly.
What does the call-out fee cover in Woodbine?
The call-out fee (where applicable) covers the plumber's travel to your property and the initial assessment to diagnose the fault and confirm scope. Check the suburb-specific call-out policy when booking, as some service areas have no call-out fee, while others include a fee that is deducted from the final job price if you proceed with the quoted work.
How quickly can you get to Woodbine for an emergency?
Emergency jobs are dispatched immediately from our West Sydney hub, with the nearest available plumber allocated and an ETA provided once the booking is confirmed. Arrival timing depends on current workload, traffic, and distance from the dispatch point; typically within a standard response window for the South Western Sydney region, though exact times vary by circumstances on the day.
Do you provide fixed-price quotes before starting work?
Yes. Once we assess the fault onsite and confirm what's required, we provide a flat-rate quote before starting work. The price quoted is the price you pay. No hidden costs are added later, and the quote remains valid for one month. You decide whether to proceed after scope and price are confirmed.
What causes blocked drains in Woodbine properties?
Tree root intrusion is common in established properties with older clay or terracotta sewer pipes, where fine roots enter through cracks and trap debris. Kitchen blockages typically result from fat, oil, and grease solidifying in the line. Bathroom drains block from hair and soap buildup. The cause is confirmed with a CCTV CCTV check before clearing begins.
How long does a hot water supply system replacement take?
Standard electric or gas hot water replacements typically take half a day when access is straightforward and the new unit is in stock. Complex installations, such as relocating the unit, upgrading gas lines, or installing solar hot water, take longer and are quoted based on the specific requirements confirmed during the initial assessment.
What should I do if I smell gas at my Woodbine property?
Turn off the gas meter (rotate the lever perpendicular to the pipe), ventilate the area by opening doors and windows, and do not operate electrical switches or create ignition sources. Arrange an immediate assessment so a duly licensed gas fitter can locate the leak, repair it, and test the system to confirm it's gas-tight before recommissioning.
Are your plumbers licensed and insured?
Yes. All attending plumbers hold current NSW licences (Plumber, Drainer & Gasfitter - 305428C). We carry full Public Liability insurance (protection if accidental property damage occurs during work) and Workers Compensation insurance (covering workplace injuries without affecting you). Police checks and background checks are completed for all technicians.
Can you repair leaking pipes without removing walls or floors?
In many cases, yes. We use electronic ultrasonic leak detection to pinpoint the exact location of hidden leaks, which allows us to access the damaged section with minimal disruption. Whether the repair can be completed without major removal depends on the pipe location, the type of damage, and whether structural access is required, this is confirmed during the assessment.
What's included in your Lifetime Labour Warranty?
The Lifetime Labour Warranty covers the workmanship of the installation or repair, if the work itself fails due to how it was completed, we return and fix it at no additional charge. This is separate from manufacturer warranties on parts and appliances, which are provided as standard and vary by brand and product.
Do you service strata properties in Woodbine?
Yes. We handle strata plumbing by coordinating with body corporate managers, documenting lot vs. Common property boundaries, and providing job records suitable for maintenance logs. We can work within access windows, follow site induction requirements, and provide compliance certificates where gas or drainage work is completed in common areas or shared infrastructure.