Emergency Plumbing FAQs ? Woodbine
Urgent plumbing faults raise practical questions about response time, cost, and what happens next. The following questions reflect what Woodbine residents commonly ask when booking emergency plumbing. If your question isn't answered here, call 1800 349 338 and speak with our team directly.
How quickly can a plumber reach Woodbine for an emergency?
Fixed Today Plumbing dispatches emergency jobs from the West Sydney hub, typically reaching Woodbine properties within standard response windows for the South Western Sydney region. Arrival timing depends on current bookings, traffic conditions along the M7 and Narellan Road, and the urgency of the fault. An ETA is provided when booking and updated if dispatch conditions change.
What classifies as a plumbing emergency?
A plumbing emergency involves an active fault where delay increases property damage or creates a safety risk. This includes burst pipes actively flooding a room, gas leaks detected by smell or sound, sewer backflows into bathrooms or laundries, and hot water service failures causing water damage. If you're unsure whether your situation is urgent, call and describe the fault and we'll advise on priority.
Is there a call-out fee for emergency plumbing in Woodbine?
Call-out fee arrangements vary by suburb and booking type. It's worth confirming the call-out fee status when you book to avoid surprises. Once the plumber attends and confirms scope, the call-out fee is typically absorbed into the total quoted price if you proceed with the repair. That structure is explained clearly before the technician is dispatched.
How is emergency plumbing work priced?
Emergency plumbing is priced by the job, not by the hour. Once the plumber assesses the fault onsite and confirms what's required, you receive a fixed-price quote before any work starts. That quote includes labour, parts, and testing. The price doesn't change unless you request additional work outside the original scope, and you decide whether to proceed once pricing is confirmed.
What should I do while waiting for the emergency plumber to arrive?
For broken pipes, turn off the water at the meter to stop further flooding. For gas leaks, turn off the gas at the meter, ventilate the area, and avoid using electrical switches. For sewer backflows, stop using water fixtures connected to the affected drain. If you're unsure what to isolate, describe the fault when booking and we'll provide brief safety-first guidance to reduce harm while the plumber is on the way.
Do your plumbers carry parts in the van for emergency repairs?
Our mobile workshops are fully stocked with common parts for burst pipes, tap repairs, toilet faults, and hot water service system components. That means most emergency repairs are completed on the first visit without waiting for parts to be ordered. If a specialised part is required, the plumber explains lead time and whether a temporary repair can be fitted to restore safe operation while the correct part is sourced.
Are your plumbers licensed and insured?
All attending technicians are NSW licensed plumbers (Licence 305428C). Fixed Today Plumbing carries full Public Liability insurance, which protects you if accidental property damage occurs during the work, and Workers Compensation insurance, which covers technicians for workplace injuries on the job. All staff also undergo police and background checks before working in occupied homes.
Can emergency plumbing be done at night or on weekends?
We operate 24/7, 365 days a year. Emergency plumbing can be completed at night, on weekends, and on public holidays when the fault creates risk or significant disruption. Pricing is provided upfront regardless of the time or day, and you decide whether to proceed once scope and cost are confirmed.
What happens if the problem is more complex than expected?
If the initial assessment reveals a fault more complex than the symptoms suggested, the plumber explains the additional scope required and provides a revised quote before proceeding with extra work. You're not committed to the additional work, and temporary measures can often be fitted to make the situation safe while you decide on the full repair approach.
Is the emergency repair covered by a warranty?
All workmanship is backed by our Lifetime Labour Warranty. If a fault with the repair itself occurs after we leave, we return and rectify it at no additional cost. Manufacturer warranties apply separately to any parts or appliances installed during the repair, and those terms are explained when relevant components are fitted.
