Plumbing FAQ's in Curl Curl
These answers address common questions about emergency plumbing in Curl Curl. If your situation isn't covered here, call us and we'll explain what's involved and confirm whether immediate dispatch is appropriate.
How quickly can you respond to emergencies in Curl Curl?
Urgent jobs are dispatched immediately from nearby Sydney hubs, with the nearest available fully licensed NSW plumber allocated to your job. We provide an ETA when you book, based on current jobs and traffic conditions. Response timing depends on the time of day and plumber availability, but emergency situations are prioritised and sent out first.
Do you charge a call-out fee for emergency work in Curl Curl?
Call-out fee arrangements vary by suburb and job type. When you call to book, confirm the call-out fee status for your specific situation. Our pricing model is fixed-price by the job (not hourly), and you receive an upfront quote before work starts so there are no hidden costs.
Are your plumbers licensed to work in the 2099 postcode?
Yes. All attending plumbers hold NSW licences for plumbing, drainage, and gas fitting (Licence 305428C). We're properly insured with Public Liability (protection if accidental property damage occurs) and Workers Compensation (workplace injury coverage). Technicians can identify themselves on arrival and follow entry instructions where provided.
What should I do immediately if a pipe bursts?
Turn off the water supply at the mains (usually near the front boundary or water meter) to stop further flooding. Move valuables away from the affected area if safe to do so. Then call us for immediate dispatch. Do not attempt to repair the burst yourself, as this can worsen the damage or create safety risks.
Can you fix blocked drains at night or on weekends?
Yes. Our emergency service operates 24/7 including weekends and public holidays. If a drain is backing up into your home, it qualifies as an emergency and we dispatch immediately. We bring CCTV cameras and high-pressure jetting equipment to diagnose and clear the blockage onsite where access and conditions allow.
What causes blocked drains in Curl Curl properties?
Common causes include tree root intrusion in older terracotta pipes, Fat/Oil/Grease buildup in kitchen lines, and foreign objects flushed into toilets. Coastal properties near the lagoon sometimes experience high water table conditions affecting drainage during heavy rain. We use CCTV inspection to confirm the cause and explain repair options if structural damage is found.
How do you quote for emergency work?
We assess the situation onsite, confirm the scope of work required, and provide a fixed price quote before starting. The price is by the job, not by the hour, so you know the total cost upfront. If inspection reveals additional issues beyond the initial scope, we explain the options and provide a separate quote before proceeding with extra work.
Do you provide warranties on emergency repairs?
Yes. All workmanship is backed by our Lifetime Labour Warranty. This covers the quality of our work for as long as you own the property. Manufacturer warranties apply separately to any parts or appliances installed. We explain warranty terms clearly before starting and provide documentation after completion.
Can you repair hot water service systems at night?
Yes, if you have no hot water and it's affecting your household, we can assess the system and perform repairs where parts are available and safe to install outside daylight hours. If the system requires replacement or parts need to be ordered, we explain the options and timeframe, and can arrange temporary solutions where practical.
What if I smell gas in my Curl Curl home?
Turn off the gas supply at the meter if it's safe to do so. Do not operate electrical switches or create any ignition sources. Ventilate the area by opening windows and doors. Then leave the property and call us immediately for urgent dispatch of a licensed gas fitter. We use gas detectors to locate the leak, repair it, and test the system before restoring supply.