Plumbing FAQ's in Constitution Hill
Plumbing emergencies are stressful, and it's natural to have questions about cost, timing, and what's involved. Below are answers to common questions from Constitution Hill residents. If you need further clarification, call us on 1800 349 338.
How quickly can you reach Constitution Hill in an emergency?
Fixed Today Plumbing dispatches from West Sydney hubs, with urgent jobs sent out first and the nearest available plumber allocated to minimise arrival time. Arrival timing depends on current bookings and traffic conditions; we provide an ETA when you book and update you if delays occur. Most emergency callouts in Constitution Hill are reached within typical response windows for the area.
What does your fixed-fee quote include?
The fixed-price quote covers labour, parts, and any compliance requirements for the agreed scope of work. The price quoted is the price paid, with no surprise charges or hourly rate surprises. If inspection reveals additional work beyond the original scope, we explain the options and provide a separate quote before proceeding, so you can decide whether to proceed with the additional work.
Do you charge a call-out fee in Constitution Hill?
Call-out fee arrangements vary by service area. For Constitution Hill, confirm the call-out fee status when booking. If a call-out fee applies, it's disclosed upfront before dispatch. For many service areas, the call-out fee is waived when you proceed with the quoted work.
What should I do if I smell gas in my home?
If you smell gas (a distinctive "rotten egg" odour), turn off the gas supply at the meter if it's safe to do so, ventilate the area by opening windows and doors, avoid ignition sources like light switches or appliances, and call us immediately on 1800 349 338. We'll dispatch a licensed gas fitter to locate the leak, isolate the affected section, and make the system safe.
Can you repair or do you always replace hot water service systems?
We assess whether the hot water system can be repaired or needs replacement based on the fault, the age of the unit, and the cost-effectiveness of repair versus replacement. If the unit is repairable and the repair cost is reasonable relative to the remaining service life, we'll repair it. If the tank is corroded, the system is unsafe, or repair costs approach replacement cost, we'll explain the replacement options and help you choose the right system for your property and usage.
How do you clear a drain blockage without damaging old pipes?
We use high-definition CCTV drain cameras to identify the blockage type, location, and pipe condition before selecting the clearing method. For older clay or terracotta pipes, we adjust water jetting pressure to clear the blockage without damaging the pipe structure. If the CCTV check shows significant deterioration or root intrusion, we explain the repair options (including trenchless relining) and provide a fixed quote before proceeding.
What is your Lifetime Labour Warranty and what does it cover?
Our Lifetime Labour Warranty covers the workmanship on all plumbing installations and repairs we complete. If a fault develops due to our workmanship, we'll return and rectify it at no charge. The warranty does not cover manufacturer defects in parts or appliances (those are covered by manufacturer warranties), damage caused by misuse or third-party work, or normal wear and tear over time.
Do you provide documentation for strata or insurance claims?
Yes. We provide detailed invoices, photos of the work completed, test results where applicable, and compliance certificates for regulated work like gas installations or backflow prevention. For insurance claims, we document the affected area, the cause of damage, and the repair work completed, providing the records you need for your claim.
Can you work around access constraints like narrow streets or strata rules?
Yes. We confirm parking, access time slots, and any site-specific requirements (like strata induction or sign-in procedures) when booking. For properties with tight access, we use smaller vehicles or park nearby and carry tools to the site. For strata properties, we coordinate with building managers and follow site rules to avoid disruption or compliance issues.
Why do blocked drains keep coming back in older homes?
Recurring blockages in older homes often trace back to tree root intrusion in clay or terracotta pipes, where roots enter through cracks and trap debris over time. A camera inspection can confirm the cause. If roots are the issue, clearing the blockage provides temporary relief, but the roots will regrow unless the damaged pipe section is repaired or relined. We explain the long-term options and provide a fixed quote for permanent repair where needed.