Plumbing FAQ's in Cecil Park
These frequently asked questions cover the practical details most Cecil Park residents want to know before booking a plumber. If your question isn't answered here, call us on 1800 349 338 and we'll explain what's involved, confirm availability, and provide an ETA when you book.
Do you charge a call-out fee in Cecil Park?
Call-out fee arrangements vary by suburb and job type. When you call to book, confirm the call-out fee status for your specific job in Cecil Park. Our pricing is by the job, not by the hour, and you'll receive a fixed-fee quote once the scope is confirmed onsite before any work starts.
How quickly can you respond to an emergency in Cecil Park?
Emergency jobs are dispatched immediately, with the nearest available plumber sent from our West Sydney hub. Arrival timing depends on current bookings, traffic conditions, and the plumber's location when the call comes in. We provide an ETA when you book and update you if conditions change. Immediate dispatch means the job is prioritised and sent out first, not that arrival is guaranteed within a specific timeframe.
What causes blocked drains in Cecil Park properties?
Blocked drains in older Cecil Park properties near Elizabeth Drive are often caused by tree root intrusion into aging clay or terracotta pipes. Roots enter through cracks in the joints, expand over time, and trap debris until the line is blocked. In newer subdivisions, blockages are more often caused by foreign objects flushed down toilets or heavy grease buildup in kitchen waste lines where fats and oils have solidified.
Do you provide free quotes for plumbing work?
All jobs require an onsite assessment to confirm the scope and provide an accurate fixed price quote. We don't provide quotes over the phone because plumbing issues vary depending on access, existing pipework, and what's found during inspection. The assessment allows us to explain what's involved, confirm inclusions and exclusions, and provide a fixed price before you decide to proceed.
Are your plumbers licensed and adequately insured?
All attending technicians are fully NSW-licensed plumbers, holding licence number 305428C. Fixed Today is comprehensively insured with Public Liability and Workers Compensation. Public Liability insurance protects you if accidental property damage occurs during the work, and Workers Compensation covers workplace injuries on the job. Our plumbers carry photo ID and arrive in uniform so you can confirm their identity before entry.
What is your warranty on plumbing work?
All work is backed by our Lifetime Labour Warranty on workmanship. This means if the repair fails due to our work, we'll return and fix it at no additional cost. Manufacturer warranties apply to hardware and appliances, with warranty periods varying by brand and product. We explain warranty coverage when quoting the work so you know what's covered and for how long.
How do you price plumbing work?
We price by the job, not by the hour. After assessing the scope onsite, we provide a fixed-price quote covering labour, materials, and any testing or compliance certificates required. The price quoted is the price you pay, with no hidden fees added once the work is complete. If inspection reveals additional issues beyond the original scope, we explain the options and provide a separate quote before proceeding with any extra work.
Can you fix plumbing issues on the first visit?
Most jobs can be completed on the first visit where access is clear and parts are available. Our plumbers carry a fully stocked mobile workshop with high-pressure jetters, CCTV cameras, leak detectors, and a range of replacement parts for common repairs. If a specific part needs to be ordered or additional trades are required, we'll explain the lead time and arrange a return visit to complete the work.
Do you work in strata and commercial properties?
We work in residential, commercial, and strata properties across Cecil Park. For strata and commercial sites, we follow site requirements such as inductions and sign-in procedures where required, and provide job documentation suitable for maintenance logs and compliance records. We can coordinate with property managers, strata committees, or tenants for access, and explain responsibility boundaries where relevant.
What should I do if I smell gas?
If you smell gas, turn off the gas at the meter if it's safe to do so, ventilate the area by opening doors and windows, do not operate electrical switches or create any ignition sources, and call us immediately on 1800 349 338. We'll dispatch a licensed gas fitter to locate the leak, make the system safe, and complete the repair. Gas leaks are treated as urgent and prioritised for immediate dispatch.