Blocked Drain FAQ's in Cecil Park
What usually causes blocked drains in Cecil Park homes?
Blocked drains in Cecil Park typically result from hair and soap scum in bathroom lines, cooking fat that solidifies in kitchen pipes, or tree roots entering cracks in underground clay or PVC drainage. In older properties, deteriorating pipe joints and sediment buildup also contribute. The blockage grows over time as debris accumulates, eventually restricting flow or causing a complete stoppage.
How do you clear a drain blockage without damaging the pipes?
We use high-pressure jetting for most blockages, firing water at thousands of PSI through specialised nozzles to scour pipe walls and pulverise debris without damaging the lining. For solid obstructions, mechanical augering is used. A CCTV CCTV check locates the blockage and confirms the clearing method is appropriate for the pipe material and condition before we start.
What's included in the fixed-fee quote for clearing a drain blockage?
The fixed quote includes the callout, onsite assessment, clearing the blockage using the appropriate method (jetting or augering), testing flow to verify the line is draining properly, and site cleanup. If CCTV inspection is needed to locate the blockage or assess pipe condition, that's included. If structural repair is required, we provide a separate quote and confirm your approval before proceeding.
Can tree roots be cleared from drains permanently?
High-pressure jetting removes existing root intrusion and restores flow, but roots will regrow if the entry point, a crack or joint, remains. For a permanent solution, trenchless drain relining seals the pipe from the inside, preventing future root entry. We explain both options after the camera inspection confirms root intrusion, and you decide whether to clear and monitor or reline immediately.
What should I do if a drain is backing up into the house?
Stop using all water fixtures to prevent further backflow, and call us immediately for an emergency dispatch. If wastewater is pooling, contain it with towels and ventilate the area. Do not attempt to clear it yourself with chemicals or plungers, as this can push the blockage deeper or cause the wastewater to overflow elsewhere. We'll dispatch a licensed plumber (NSW) to assess and clear the blockage urgently.
How long does it take to clear a typical blocked drain?
Most straightforward blockages in accessible sections are cleared within an hour once the plumber arrives, including assessment, jetting or augering, and flow testing. If CCTV check is required to locate a deep or hidden blockage, or if the blockage is extensive (such as heavy root intrusion), it may take longer. We provide an estimated timeframe once scope is clarified onsite.
Do you provide documentation after clearing a clogged drain?
Yes. We provide a receipt and invoice for all work, suitable for landlords, agents, or strata records. If a CCTV inspection was performed, we can provide a written report with photos showing the blockage location, cause, and pipe condition. This is useful for insurance claims, property records, or if you're planning to address underlying issues such as root intrusion or pipe deterioration.
Is there a call-out fee for drain blockage work in Cecil Park?
Call-out fee arrangements vary by service area. When you book, confirm the call-out fee status for your specific location in Cecil Park. If a call-out fee applies, it's typically deducted from the total job cost if you proceed with the quoted work. We explain all pricing upfront, and the fixed quote we provide includes everything required to clear the blockage and restore normal drainage.
Can you clear blocked drains in strata or rental properties?
Yes. We work with strata managers, property managers, and tenants, coordinating access and providing documentation suitable for maintenance logs and compliance records. We can clarify responsibility boundaries (lot vs common property) where relevant and provide separate invoices for work affecting common property lines. All work is performed by licensed plumbers, and we follow site requirements such as sign-in procedures where needed.
What's the difference between a drain blockage and a collapsed pipe?
A drain blockage means debris or roots are restricting flow, but the pipe structure is intact. A collapsed pipe means the pipe itself has failed, cracked, crushed, or offset, preventing flow regardless of blockages. CCTV inspection distinguishes between the two. Blockages are cleared with jetting or augering; collapsed sections require structural repair or relining. We explain the findings and provide separate quotes for any structural work required.
