Plumbing FAQ's in Castlecrag
Below are answers to questions Castlecrag residents ask most frequently. If your question isn't covered, our phone line is always open.
Should I hire a professional or attempt the repair myself?
DIY plumbing can void warranties, fail building inspections, and create safety risks if gas or water systems are involved. Licensed plumbers are required for most plumbing work under Australian Standards, and insurance typically does not cover DIY failures. It's always advised to hire a licensed Castlecrag plumber for any plumbing work beyond basic maintenance.
How much does plumbing cost in Castlecrag?
Plumbing costs depend on the scope of work, access constraints, parts required, and time on site. We provide a fixed-price quote before work starts, priced by the job rather than by the hour. The price quoted is the price paid, with no hidden costs. Call-out fee status varies by suburb; confirm the call-out fee when booking.
What types of plumbing services do you provide?
We provide blocked drains, hot water systems, leaking taps, gutter and roof repairs, shower repairs, toilet repairs, gas fitting, burst pipe repairs, and general domestic and commercial plumbing. We also handle strata plumbing projects and provide 24/7 emergency plumbing services across Castlecrag.
Do you provide quotes over the phone or onsite?
All jobs in Castlecrag require on-site inspection to confirm the scope and provide accurate pricing. We assess the issue, explain the options, and provide a fixed-price quote before work starts. You can decide once the scope is confirmed and the fixed price is provided.
What causes blocked drains in Castlecrag properties?
Tree root intrusion is the most common cause in Castlecrag's established garden suburbs, where mature trees line many streets. Roots enter microscopic cracks in aging terracotta or clay pipes, then expand over time, trapping debris. In kitchen lines, fat, oil, and grease solidify as they cool, creating obstructions. We confirm the cause using CCTV drain cameras before clearing the blockage.
How quickly can you arrive for an emergency?
We dispatch the nearest available technician from local hubs for urgent jobs. Arrival timing depends on current bookings and traffic conditions, and we provide ETA updates where possible. Urgent jobs are sent out first to minimise harm or damage.
What does your Lifetime Labour Warranty cover?
Our Lifetime Labour Warranty covers workmanship on all plumbing repairs and installations we complete. This means if a fault develops due to our workmanship, we'll return and fix it at no additional charge. Manufacturer warranties cover hardware and appliances separately.
Are your plumbers licensed, insured?
All attending technicians are duly licensed NSW plumbers (Licence 305428C). We carry full Public Liability insurance (protection if accidental property damage occurs during work) and Workers Compensation insurance (workplace injury coverage). We can provide proof of insurance and licensing on request.
Do you service the entire Castlecrag area?
Yes, we service the entire Castlecrag area and the broader Lower North Shore region. We dispatch from West Sydney hubs, reaching most of the Lower North Shore within typical response windows. We also travel up to a 60km radius for emergency calls.
What should I do if I smell gas?
If you smell gas, isolate the supply at the meter if safe to do so, ventilate the area by opening windows and doors, do not operate electrical switches or create sparks, and arrange an assessment immediately. We provide 24/7 emergency gas fitting services and will check the system and make it safe.