Emergency Plumbing FAQ's in Castlecrag
These answers address the most common questions from Castlecrag residents dealing with plumbing emergencies. If your situation isn't covered here, call us at 1800 349 338 for immediate advice and dispatch.
How quickly can you reach Castlecrag for an emergency?
We dispatch from local hubs across Sydney's North Shore, with urgent jobs sent out first and the nearest available plumber allocated. Arrival timing depends on current job load, traffic conditions, and distance from the nearest hub. An ETA is provided when booking, with updates where possible. Most emergency service calls in Castlecrag are reached within typical response windows for the area.
What does your fixed-price quote include?
Our fixed-price quote covers diagnosis, labour, parts, testing, and site cleanup for the confirmed scope of work. The price is by the job, not by the hour, and there are no hidden fees. If inspection reveals additional issues beyond the initial scope, we explain the options and provide a separate fixed quote before proceeding. You decide whether to proceed once scope is finalised.
Do you charge a call-out fee in Castlecrag?
Call-out fee arrangements vary by suburb and job type. Many service areas have no call-out fee, but it's worth confirming when booking. If a call-out fee applies, it will be disclosed upfront before dispatch. Our support team can clarify the call-out fee status for your specific location and situation when you call.
What should I do if I smell gas in my home?
If you smell gas, isolate the supply at the meter if safe to do so, ventilate the area by opening windows and doors, and do not operate electrical switches or appliances. Arrange an assessment immediately by calling us at 1800 349 338. Gas leaks are urgent; we dispatch a licensed gas fitter to locate the leak, repair it, and test the system to ensure it is gas-tight before recommissioning.
Can you fix blocked drains without digging up my property?
Most blocked drains in Castlecrag are cleared using high-pressure water jetting (hydro-jetting) after CCTV inspection confirms the blockage location. If inspection reveals structural pipe damage, such as collapsed sections or severe root intrusion, trenchless pipe relining may be an option, creating a new pipe lining inside the existing damaged pipe without excavation. We explain the options and provide a fixed quote once scope is confirmed.
What causes ruptured pipes in Castlecrag homes?
Burst pipes in established Castlecrag properties often result from corrosion in aging galvanised steel or copper pipes, ground movement affecting rigid joints, or pressure surges from water hammer. Homes with original mid-century plumbing may have copper pipes nearing the end of their service life. We use electronic leak detection to locate hidden bursts, then assess the condition of surrounding pipework to determine whether spot repair or proactive replacement is more cost-effective.
Are your plumbers licensed and insured?
All attending technicians are licensed NSW plumbers (Licence 305428C). We're fully insured with Public Liability (protecting you if accidental property damage occurs during work) and Workers Compensation (covering workplace injuries on the job). All plumbers are police-checked and background-checked, and they arrive in uniform with clear identification. We explain what will be done before starting and provide receipts and compliance documentation where required.
What's included in your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on all plumbing repairs and installations we complete. This means if a fault develops due to the way we performed the work, we'll return and fix it at no additional labour cost. The warranty does not cover manufacturer defects in parts or damage caused by factors outside our control. We stand by the integrity and durability of the work we complete, backed by this warranty.
Can you work in strata buildings in Castlecrag?
We regularly work in strata and multi-unit buildings across Castlecrag, coordinating with building managers, owners corporations, and tenants. We follow site requirements such as inductions and sign-in procedures, confirm responsibility boundaries (lot vs common property) before quoting, and provide job documentation suitable for maintenance logs and strata records. Work is scheduled to minimise disruption, with clear communication about access windows and water shutoffs.
Do you provide quotes over the phone or do you need to visit?
Accurate quotes require on-site inspection to confirm the affected area, access conditions, and scope of work. We provide an indicative range by phone where possible, but the fixed-price quote is confirmed once the plumber has assessed the situation onsite. This ensures you receive an accurate price with no surprises. If you decide not to proceed after scope is established, you're not obligated to continue.
