Plumbing FAQ's in Badgerys Creek
Common questions from Badgerys Creek residents and business owners about emergency plumbing, pricing, and service expectations. If your question isn't covered here, call us on 1800 349 338 for a direct answer.
How quickly can a plumber reach Badgerys Creek for an emergency?
Fixed Today Plumbing dispatches immediately for emergencies from our West Sydney hub. Arrival timing depends on current job load and traffic conditions, but you're provided with an ETA once the technician is allocated and on the way. Urgent jobs involving active leaks, gas odours, or complete blockages are prioritised first.
Do you charge a call-out fee for Badgerys Creek?
Call-out fee status varies by service area. Confirm the call-out fee when booking so there are no surprises. The call-out fee (if applicable) is explained upfront, and the fixed price quote for the repair work is provided once scope is finalised onsite.
How do you provide upfront pricing if you haven't seen the job?
We provide a fixed-price quote after the plumber has assessed the issue onsite and confirmed what's required to fix it. The quote is based on the confirmed scope, access, and materials needed. You decide whether to proceed once you know the price and what's included.
What does "fully insured" mean for me as a customer?
Fixed Today Plumbing carries comprehensive Public Liability insurance (protects you if accidental property damage occurs during work) and Workers Compensation insurance (relates to workplace injuries on the job). These policies are maintained current and provide protection for both you and our team.
Can you fix a blocked drain in one visit?
Most typical blockages in reachable pipes can be cleared on the first visit, provided the plumber has access to the affected section and the right equipment. If CCTV inspection reveals structural damage or collapsed pipe, the clearing work is completed first, then repair options are explained and quoted separately once the extent is confirmed.
What should I do if I smell gas in my Badgerys Creek home?
Turn off the gas supply at the meter if it's safe to do so, do not operate electrical switches or ignition sources, ventilate the area by opening windows and doors, and arrange an immediate assessment by calling us on 1800 349 338. Gas odours require urgent attention to prevent fire or explosion risk.
Do you service both residential and commercial properties in Badgerys Creek?
Yes. Fixed Today Plumbing handles residential homes, multi-unit strata properties, and commercial premises across Badgerys Creek and surrounding Liverpool City Council areas. We tailor the service approach, documentation, and scheduling to suit the property type and operational needs.
What happens if the problem is bigger than expected once you start?
If inspection or initial work reveals additional scope beyond the original quote, we stop, explain what's been found, and provide a revised quote for the additional work before proceeding. You decide whether to continue once the full scope and cost are confirmed.
Can you provide documentation for landlords, agents, or strata managers?
Yes. We provide receipts, invoices, scope descriptions, and photos where helpful. For regulated work like gas fitting or backflow prevention, compliance certificates are issued where required. All documentation is suitable for property management records, insurance claims, or council submissions.
What warranty do you provide on plumbing repairs?
All workmanship is backed by our Lifetime Labour Warranty. This covers the work we complete, not manufacturer defects in parts or appliances (which are covered by their own warranties). If an issue arises with the work we performed, we'll return and rectify it at no additional charge.