Emergency Plumbing FAQ's in Avalon Beach
Hiring an emergency plumber can feel stressful, especially when water is actively leaking or a gas smell is present. Below are answers to the questions Avalon Beach residents ask most frequently. If your question isn't covered, our phone line is open 24/7 at 1800 349 338.
How quickly can you respond to an emergency in Avalon Beach?
Urgent jobs are dispatched immediately from our nearest available hub (West Sydney, Dolans Bay, or Ruse), with arrival timing depending on current bookings and traffic conditions along Pittwater Road and Barrenjoey Road. You'll receive an ETA when booking, and we confirm arrival timing once the plumber is on the way. Immediate dispatch means safety-critical situations are prioritised and sent out first.
Do you charge extra for after-hours or weekend emergency callouts?
We provide 24/7 emergency service availability. Call-out fee status and pricing for after-hours work should be confirmed when booking, as this can vary by job category and urgency. We provide a fixed-price quote onsite once scope is confirmed on site, so you know the total cost before any work proceeds. No hidden fees or surprise additions.
What should I do immediately if a pipe bursts before the plumber arrives?
If safe to access, turn off the water supply at the meter or isolation valve to stop further flooding. Move contents away from the affected area if possible, and avoid using electrical switches or appliances near standing water. Then call us immediately for emergency dispatch. We'll provide an ETA and dispatch the nearest available licensed plumber (NSW).
Are your plumbers licensed to work in the 2107 postcode?
Yes. All Fixed Today Plumbing technicians hold current NSW plumbing, drainage, and gas fitting licences (Licence 305428C). We're properly insured with Public Liability and Workers Compensation, meaning you're protected if property damage occurs during work, and our workers are covered for workplace injuries. Licences and insurance are verified and current.
Can you provide a quote over the phone for an emergency job?
Providing accurate pricing over the phone is not possible without assessing the job onsite. Scope, access, affected area, and existing conditions all affect cost. We provide fixed-price quotes onsite once the issue is diagnosed and the work required is confirmed. You can decide whether to proceed once the quote is provided. No obligation to proceed if the price doesn't suit.
What does your emergency service cover?
Emergency plumbing covers situations requiring immediate professional intervention to reduce property damage or safety risk: burst pipes flooding a home, gas leakages requiring isolation, blocked sewers backing up into bathrooms, or water heater failures in winter. If inspection shows additional work beyond the initial scope, we explain options and provide a new fixed quote before proceeding.
Do you guarantee your emergency repair work?
Yes. All workmanship is backed by our Lifetime Labour Warranty, meaning if a fault develops in work we've completed, we'll return and fix it at no additional labour cost. Manufacturer warranties apply to parts and appliances. The warranty covers workmanship only, not damage caused by external factors or subsequent alterations by others.
How do I know if my plumbing issue is urgent or can wait until business hours?
If water is actively leaking and causing property damage, if you smell gas, or if sewage is backing up into the property, that's urgent and should be treated as an emergency. Slower issues like a dripping tap, a toilet that won't stop running, or a partially drain blockage can usually wait for a scheduled booking during business hours. If unsure, call and describe the issue, we'll confirm whether it needs immediate dispatch or can be scheduled.
What payment methods do you accept for emergency callouts?
We accept all major credit cards (Visa, Mastercard). Payment is due once work is completed and verified. We provide receipts and invoices suitable for insurance claims, landlord records, or business accounting. If the job is covered by insurance, we can provide documentation to support your claim.
Will the plumber have the parts needed to fix my emergency on the first visit?
Our mobile workshops are fully stocked with premium parts for common emergency repairs: pipe fittings, tap washers, cistern components, hot water service elements, and drainage clearing equipment. Most emergency repairs are completed on the first visit. If a specific part or appliance is required and not in stock, we'll explain what's needed, source it, and schedule a return visit once it arrives.
