Plumbing FAQ's in Annandale
These are the questions Annandale residents ask most often when booking a plumber. If your question isn't covered here, call us or send a message and we'll explain what's involved.
How much does a plumber cost in Annandale?
The cost depends on the scope of work, which is confirmed during the onsite assessment. We provide a fixed-price quote before starting, based on the diagnosed issue, access conditions, and parts required. The price is by the job, not by the hour, and includes labour and standard materials. There are no hidden fees. To confirm the call-out fee status for your specific job, ask when booking.
Do you charge a call-out fee in Annandale?
Many service areas have no call-out fee, but it depends on the job type and location. Confirm the call-out fee status when you book so there are no surprises. If a call-out fee applies, it's disclosed upfront and typically deducted from the total job cost if you proceed with the quoted work.
How quickly can you reach Annandale for an emergency?
We operate 24/7 for emergency plumbing. Urgent jobs are dispatched immediately from the nearest available hub, with typical response windows depending on current bookings and Inner West traffic conditions. An ETA is provided when you call, and we update you if timing changes. For active leaks or gas smells, we can provide brief safety guidance by phone while the plumber is on the way.
What causes blocked drains in Annandale properties?
In older Annandale homes with terracotta or clay sewer lines, tree root intrusion is the most common cause. Roots seek moisture and enter through microscopic cracks, then expand and trap debris. Kitchen drains often clog due to grease buildup, while bathroom drains block from hair and soap scum accumulation. A CCTV camera inspection identifies the exact cause and location before we quote for clearance.
Can you fix plumbing in heritage homes?
Yes. Many Annandale properties are Federation or Victorian-era homes with original terracotta drainage and galvanised steel water pipes. We're experienced in working with heritage plumbing systems and can repair or replace aging pipes while respecting the property's character. If heritage overlays affect external work, we're familiar with the approval process and can advise on compliance requirements.
What should I do if I smell gas?
Turn off the gas supply at the meter if safe to do so, open windows, don't use electrical switches or flames, and leave the property. Call us immediately for an emergency assessment. Gas leaks are urgent and must be handled by a correctly licensed gas fitter. We use specialised detection equipment to locate the leak, isolate it, and repair it safely, then test the system before recommissioning.
Do you provide quotes over the phone?
We provide indicative guidance by phone, but accurate pricing requires an site assessment. Plumbing issues vary based on access, affected area, pipe condition, and parts availability. We come out, diagnose the issue using diagnostic tools where needed, explain the scope, and provide a fixed-price quote before starting. You can decide whether to proceed once you've seen the quote and understood what's included.
Are your plumbers licensed and insured?
Yes. All attending plumbers are licensed in NSW for plumbing, drainage, and gas fitting (Licence 305428C). We carry full Public Liability insurance, which protects you if accidental property damage occurs during work, and Workers Compensation insurance, which covers workplace injuries on the job. Police and background checks are completed for all technicians.
What's included in your warranty?
All work is backed by our Lifetime Labour Warranty on workmanship. This covers the quality of the installation or repair we complete. Manufacturer warranties apply separately to all hardware and appliances we supply. If an issue arises with our workmanship, we'll return and fix it at no additional cost. Warranty terms are explained in plain English when the quote is provided.
Can you work around access restrictions in Annandale?
Yes. Parking in narrow heritage streets can be limited, and some properties have strata access rules or booking windows. Let us know about any access constraints when booking, and we'll schedule accordingly and bring the right size vehicle. We confirm entry instructions and arrival communication to avoid delays.