Plumbing FAQ's in Woollahra
These are questions Woollahra residents commonly ask when booking plumbing work. If your situation isn't covered here, call us, we can answer specifics over the phone and confirm whether it requires urgent attention.
How quickly can you reach Woollahra for an emergency?
We dispatch from localised hubs across Sydney's network, with Woollahra typically reached within standard response windows from our West Sydney base. Actual arrival time depends on current job load and traffic conditions. We provide an ETA when you book and update you if delays occur. Urgent jobs involving active leaks or gas smells are prioritised.
What does your fixed pricing actually mean?
Fixed pricing means you receive an upfront quote based on the confirmed scope before we begin, priced by the job rather than by the hour. The price quoted is the price you pay. No hourly rate creep or surprise additions at the end. If inspection reveals additional work is needed, we explain the options and provide a separate quote before proceeding.
Do you charge a call-out fee in Woollahra?
For many service areas, there's no call-out fee. Confirm the call-out fee status for Woollahra when you book, our team can tell you over the phone based on your postcode and the type of work involved.
What happens during the first visit?
The first visit involves onsite assessment using testing tools where needed (CCTV cameras for drains, leak detection equipment, pressure testing for gas). We explain what we've found, confirm the scope of work required, and provide a fixed-price quote. You decide whether to proceed once cost and timeframe are clear. For urgent situations, we prioritise making it safe first.
Why do older Woollahra homes have more pipe problems?
Many Woollahra properties were built between the 1920s and 1970s, using materials common at the time: clay and terracotta drainage pipes (prone to root intrusion), galvanised steel water pipes (which corrode from the inside), and copper pipes in damp subfloor spaces (which can develop pinhole leaks). Age and ground movement also stress pipe joints over decades.
What does your insurance actually protect?
We carry Public Liability and Workers Compensation insurance. Public Liability provides protection if accidental property damage occurs during the work. Workers Compensation covers workplace injury matters related to our team onsite. Both policies are current and maintained as part of our licensing requirements.
Can you work in strata properties and heritage homes?
Yes. For strata properties, we coordinate with building managers for access and parking, follow site entry protocols, and provide documentation suitable for strata records. For heritage homes or properties with restricted access, we confirm entry windows, parking arrangements, and council requirements before starting work.
What's included in your Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship of the installation or repair we complete. It doesn't cover wear-and-tear on components over time or manufacturer defects (those are covered by the manufacturer's warranty). If an issue arises due to how we completed the work, we return and fix it at no additional cost.
How do I know if a blocked drain is urgent?
A blockage is urgent if sewage is backing up into fixtures inside the property, multiple drains are affected simultaneously, or water is pooling around the building foundation. Slow drainage or gurgling noises are early warnings; address them before they escalate. If you're unsure, a quick call can confirm whether it needs immediate attention.
What should I do if I smell gas?
Turn off the gas meter if it's safe to access, open windows to ventilate the area, avoid using electrical switches or creating sparks, and call us immediately. Gas leaks are treated as urgent. We use combustible gas detectors to locate the source, repair the fault, and pressure-test the system before restoring supply.