Plumbing FAQ's in Woollahra
The questions below address what Woollahra residents ask most often when booking plumbing work. These answers cover pricing, emergency response, qualifications, and what to expect during the job. If your question isn't answered here, call us on 1800 349 338 and we'll explain what's involved for your specific situation.
How quickly can you respond to plumbing emergencies in Woollahra?
Urgent jobs are dispatched immediately from our nearest Sydney hub, with the closest available licensed plumbing technician allocated to your call. We provide an ETA when you book, and actual arrival time depends on current workload, traffic conditions, and distance from the dispatch point. For active emergencies like broken pipes or gas leaks, we prioritise making it safe first.
What's included in your upfront pricing, and are there hidden fees?
The fixed price we quote covers labour, standard materials, and disposal of waste generated by the job. It's based on the confirmed scope identified during the onsite assessment. If inspection reveals additional work beyond the original quote, we explain what's needed and provide separate pricing before proceeding. Call-out fees vary by location and job type, so confirm that when booking.
Are your plumbers licensed, insured to work in Woollahra?
All attending technicians are properly licensed plumbers in NSW. We hold Plumber, Drainer and Gasfitter Licence 305428C. We carry Public Liability insurance (covering accidental property damage during work) and Workers Compensation insurance (covering workplace injuries). Police checks and background checks are completed for all technicians working in occupied homes.
What happens if the problem is more complicated than expected?
If the initial inspection reveals work beyond the quoted scope, we stop and explain what's been found, what's needed to fix it properly, and what that costs. You decide whether to proceed with the additional work, stick to the original scope, or get a second opinion. No extra work happens without your approval and confirmed pricing.
Do you provide warranties on plumbing repairs and installations?
All workmanship is backed by our Lifetime Labour Warranty, meaning if the repair or installation itself fails due to how we did the work, we'll return and fix it at no charge for labour. Manufacturer warranties apply separately to parts and appliances, and we'll explain what's covered when quoting the job.
Can you work around tight access and parking constraints in Woollahra?
Woollahra streets often have limited parking and narrow access, especially in older residential pockets. We confirm vehicle clearance and parking arrangements before arriving, and carry equipment to smaller vehicles if needed. Let us know about access constraints like tight driveways, gated entries, or restricted parking zones when booking so we're prepared.
What should I do if I smell gas or see an active water leak?
For gas smells, turn off the gas at the meter if it's safe to do so, don't operate electrical switches, open windows to ventilate, then call immediately on 1800 349 338. For active water leaks, shut off the main water supply at the meter to stop flooding, then call for emergency dispatch. We'll guide you if needed.
Do you handle both domestic and commercial plumbing in Woollahra?
We service residential homes, strata properties, and commercial businesses across the 2030 postcode. Residential work includes repairs, maintenance, and installations in houses and apartments. Commercial work includes office fitouts, retail premises, cafes, and small industrial sites, with scheduling arranged to minimise disruption to business operations.
How do you protect floors and finishes during plumbing work?
We use drop sheets and protective coverings over floors and surfaces in the work area, and wear boot covers or clean footwear when requested. Work areas are isolated where practical to contain mess, and we clean up thoroughly before leaving, removing debris and checking that finishes haven't been damaged during the repair.
What payment methods do you accept for plumbing work?
We accept all major credit cards including Visa and Mastercard. Payment is due once the work is completed, tested, and you're satisfied with the outcome. We provide an itemised invoice showing what work was done, what parts were used, and confirming the warranty that applies to the job.