Emergency Plumbing Questions for Wareemba
These questions reflect common concerns from Wareemba residents facing plumbing emergencies. If your situation isn't covered here, call us and we'll explain what's involved and how quickly we can attend.
How quickly can Fixed Today reach Wareemba for an emergency?
Urgent jobs are dispatched immediately from our closest available hub, typically West Sydney for Inner West suburbs. An ETA is provided once the plumber is allocated, and arrival timing depends on current job load and traffic conditions. We operate 24/7, so emergencies are attended outside business hours when needed.
What does "emergency plumbing" actually cover?
Emergency plumbing covers situations creating immediate safety risk or property damage: burst pipes actively flooding the property, gas leaks requiring isolation, blocked sewers backing up inside, or hot water systems leaking large volumes. Non-urgent work like dripping taps or slow drains can be scheduled during business hours.
Do you charge a call-out fee for Wareemba?
Call-out fee status varies by suburb and job type. It's confirmed when you book, so there's no surprise. If a call-out fee applies, it's disclosed upfront and typically absorbed into the total job cost if you proceed with quoted work.
How does fixed pricing work during an emergency?
The plumber assesses the fault onsite, confirms the cause and scope, then provides a fixed-price quote for the repair before starting work. You decide whether to proceed once the cost is known. Pricing is by the job, not hourly, so extended work doesn't increase the quoted price.
What should I do while waiting for the plumber to arrive?
If there's active flooding, turn off the water supply at the mains (usually near the front boundary or water meter). For gas smells, ventilate the area, avoid ignition sources, and turn off the gas meter if safe to do so. Don't attempt repairs yourself, as this can worsen the situation or void warranties.
Are your plumbers licensed and insured?
All attending plumbers hold NSW licensing for plumbing, drainage, and gas fitting (Licence 305428C). The business maintains full Public Liability insurance (covering accidental property damage during work) and Workers Compensation (covering workplace injuries onsite). This protects both you and the technician.
What if the problem is worse than expected once you start?
If inspection reveals additional faults or structural issues beyond the original scope, we stop, explain what's been found, and provide a separate quote for that extra work. You're not committed to unquoted costs. The decision to proceed with additional work is yours once the revised scope and price are confirmed.
Can you provide same-day service for non-emergencies?
Same-day service is available for standard plumbing work where scheduling allows. When you call, we'll confirm whether we can attend that day or if next-day scheduling suits better. Non-urgent jobs are fitted around urgent callouts, as those take priority for immediate dispatch.
Do you service strata properties and apartments in Wareemba?
We work in strata and apartment buildings regularly, and can coordinate with building managers, follow site induction requirements, and provide documentation suitable for strata maintenance records. Access logistics and common property boundaries are confirmed before attending, so there's clarity on responsibility.
What warranty covers emergency repairs?
All workmanship is backed by our Lifetime Labour Warranty, meaning if a fault relates to how the repair was completed, we'll return and make it right at no additional charge. Manufacturer warranties cover supplied hardware and appliances as per standard terms. Warranty details are explained when the quote is provided.