Plumbing FAQ's in Thornleigh
These are the questions Thornleigh residents ask most often when booking a plumber. If your question isn't covered here, call us and we'll explain what's involved for your specific situation before you commit to anything.
What's included in your fixed-price quote for Thornleigh jobs?
The fixed-price quote includes labour, standard materials required to complete the agreed scope, and testing to verify the installation or repair works as expected. It does not include costs that only become apparent during work, such as concealed structural damage requiring additional repairs; if inspection reveals something beyond the original scope, we explain the options and provide a revised quote before proceeding with any extra work.
How quickly can a plumber reach Thornleigh in an emergency?
Emergency jobs are dispatched immediately, with the nearest available licensed plumber (NSW) allocated from our local hubs. Arrival timing depends on current traffic along the M2 and Pacific Highway corridors, and where the plumber is coming from based on existing bookings. When you call, we provide an ETA estimate and update you if conditions change, so you're not left waiting without communication.
Do you charge a call-out fee to service Thornleigh?
Call-out fee arrangements vary depending on the job type and location. When you contact us to book, confirm the call-out fee status for Thornleigh before the plumber is dispatched, so you know the full cost structure upfront and can decide whether to proceed with the visit.
What causes blocked drains in Thornleigh properties?
Kitchen drains typically block due to grease and food scraps building up over time and solidifying as they cool. Bathroom drains collect hair, soap scum, and personal care product residue. External sewer lines can suffer root intrusion if the property has established trees nearby, or sediment and debris buildup in stormwater drains on sloping blocks during heavy rain events common to the area.
Can you replace a hot water system on the same day in Thornleigh?
Same-day replacement is possible for standard residential installations where access is straightforward, existing pipework is compatible, and the required unit is available from our suppliers. If the installation involves relocating the unit, upgrading gas lines, or waiting for a specific model to be delivered, the timing extends accordingly. We confirm the realistic timeframe once we've assessed your property and confirmed the replacement details.
How do you protect floors and surfaces during plumbing work?
We use drop sheets or protective covers in work areas to protect floors and finished surfaces. Technicians wear boot covers or clean footwear when requested or when conditions require it. After completing the work, we clean up debris generated during the job and leave the area tidy. If the work involves cutting into walls or accessing tight spaces, we explain the approach beforehand and minimise mess where practical.
What should I do if I smell gas in my Thornleigh home?
Evacuate the property immediately and do not operate any electrical switches, flames, or ignition sources. Once outside and at a safe distance, call us on our emergency line so a licensed gas fitter can be dispatched to isolate the supply and investigate the suspected leak. Do not re-enter until the gas fitter confirms it's safe to do so.
Are Fixed Today plumbers licensed and fully insured in NSW?
All attending technicians are licensed plumbers (NSW). The business holds Licence 305428C covering plumbing, drainage, and gas fitting. We maintain full Public Liability and Workers Compensation insurance, which protects you if accidental property damage occurs during the work or a workplace injury happens onsite. Insurance certificates can be provided if required for strata or commercial properties.
Do you service strata properties and townhouses in Thornleigh?
We work in strata and townhouse developments across Thornleigh and can coordinate with property managers or strata committees for access and documentation. If the fault affects common property or individual lot boundaries need clarification, we explain what's involved and who is responsible before proceeding. Job documentation suitable for maintenance logs and compliance records is provided where required.
What's covered under your Lifetime Labour Warranty?
The Lifetime Labour Warranty covers workmanship on the plumbing, drainage, or gas fitting work we complete. If a installation or repair fails due to our work, we return and fix it at no additional labour cost. The warranty does not cover manufacturer defects in supplied parts or damage caused by factors outside the original scope; those are covered by separate manufacturer warranties where applicable.
