Emergency Plumbing FAQs for Tennyson Point
Below are common questions about emergency plumbing in Tennyson Point. If your question isn't answered here, call us, we're available 24/7 to discuss your situation and confirm what's needed.
How quickly can a plumber reach Tennyson Point for an emergency?
Urgent jobs are dispatched immediately from the nearest available hub in our Sydney network, with the technician allocated based on current location and job type. We provide an ETA when you book and update you if timing changes due to traffic or the previous job running over. Tennyson Point is within our core service area, so response times are typically reliable.
What does the fixed price quote include?
The fixed-price quote provided onsite covers the work scope confirmed during assessment, including labour, materials, and testing. No hidden fees or hourly rate adjustments are added at the end. If inspection reveals additional work outside the initial scope, we explain the options and provide a separate quote before proceeding with that work.
Is there a call-out fee for emergency plumbing in Tennyson Point?
Call-out fee arrangements depend on the job type and timing. Many service areas have no call-out fee for standard work. For Tennyson Point specifically, confirm the call-out fee status when booking so there are no surprises. The phone team will clarify this when you describe the issue and schedule the visit.
What should I do immediately if a pipe bursts?
Turn off the water at the main shutoff valve (usually near the front boundary or under the kitchen sink) to stop flooding, then call a licensed and fully insured plumber. Move items away from the water to limit damage. Do not attempt to repair the burst section yourself; pressure in the line makes this dangerous and ineffective without proper tools and parts.
Can you fix blocked drains on the same visit?
Most blocked drains are cleared on the first visit using high-pressure water jetting or mechanical clearing, provided the blockage is within accessible pipe sections and there's no structural collapse. If CCTV check shows pipe damage or root intrusion requiring follow-up work, we explain the options and confirm scope before any additional work proceeds.
What insurance does Fixed Today Plumbing carry?
We carry Public Liability insurance, which provides protection if accidental property damage occurs during work, and Workers Compensation insurance, which relates to workplace injuries on the job. Both policies are current and maintained. This protects you and your property during plumbing work.
Do your plumbers carry identification?
All technicians arrive in uniform and carry ID. They can identify themselves before entering your property. Police checks and background checks are completed for technicians, and we accommodate security-sensitive requests such as appointment windows or entry instructions where disclosed when booking.
What does the Lifetime Labour Warranty cover?
The Lifetime Labour Warranty covers the workmanship on repairs and installations we complete. If a fault develops in our work, we return and fix it at no additional charge. This covers labour only; manufacturer warranties apply separately to parts and appliances. The warranty is accountability backing the quality of the repair.
Can you work in strata properties?
We regularly work in strata properties across Sydney, including Tennyson Point. We coordinate access with property managers or strata committees, follow site induction and sign-in procedures where required, and provide job documentation suitable for body corporate maintenance logs. We also clarify responsibility boundaries (lot vs common property) before starting work.
How do you handle after-hours emergencies?
We operate 24/7, with plumbers available for emergency dispatch at any time, including weekends and public holidays. The process is the same as daytime callouts: describe the issue when you call, we allocate the nearest available technician, provide an ETA, and confirm fixed pricing onsite before starting work. Urgent situations are prioritised in the dispatch queue.