Plumbing FAQ's in Tempe
These answers address common questions from Tempe residents and businesses. If your specific situation isn't covered below, our phone line operates 24/7 and a quick call can confirm what's needed and how urgently.
How quickly can a plumber reach Tempe for an emergency?
Emergency jobs are dispatched immediately from our West Sydney hub, with the nearest available properly licensed plumber sent first. Arrival timing depends on current schedule and traffic conditions, particularly around the Princes Highway and airport precinct during peak periods. An ETA is provided when booking, and updates are given where possible if delays occur.
What does the fixed-price guarantee actually mean?
The fixed-price guarantee means the quote provided after onsite assessment is the final price you pay, assuming the scope doesn't change. The price is by the job, not by the hour. If inspection reveals additional work beyond the original scope, those options are explained and quoted separately before proceeding, so there are no surprise charges.
Is there a call-out fee for emergency plumbing in Tempe?
Call-out fee status varies by service area and job type. For many Inner West locations including Tempe, there is no call-out fee, but it's confirmed when booking. The quote provided onsite includes all labour, parts, and travel, with no hidden costs. If a call-out fee applies, it's disclosed upfront before the plumber is dispatched.
What should I do if a pipe bursts before the plumber arrives?
If safe to access, turn off the water supply at the main shutoff valve near your front boundary or water meter to stop further flooding. Move valuables away from the affected area and contain water with towels where practical. If you're unable to locate or operate the valve safely, let us know when booking and the plumber will isolate it on arrival before assessing the damage.
How do you determine if a drain blockage needs relining or just clearing?
A CCTV drain camera reveals the internal condition of the pipe, including whether the blockage is just debris or if there's structural damage such as cracks, root penetration, or collapsed sections. If the pipe structure is sound, clearing restores function. If damage is present, relining or excavation options are explained with photos of the findings, and you decide once the scope and fixed price are confirmed.
Can you work around strata access rules or restricted time windows?
Yes. We coordinate with property managers, strata committees, and tenants to schedule work within approved access windows for entry. If parking or entry restrictions apply, disclose them when booking so we can plan accordingly. For common property work, we follow site requirements including inductions and sign-in procedures where needed.
What does the Lifetime Labour Warranty actually cover?
The Lifetime Labour Warranty covers the workmanship of the job we performed. If a fault develops due to the quality of repair or installation work, we'll return and fix it at no cost. It doesn't cover wear and tear, misuse, or manufacturer defects in parts, which are handled under separate manufacturer warranties. This warranty is our accountability for the standard of work completed.
Are your plumbers licensed and background-checked?
All attending technicians are licensed and insured plumbers in NSW (Licence 305428C). Police checks and background checks are completed for all staff. Technicians arrive in uniform, can identify themselves before entry, and follow respectful conduct standards in occupied homes. If you have specific security or access preferences, let us know when booking and we'll accommodate where practical.
Do you service both commercial and domestic properties in Tempe?
Yes. We handle residential homes, strata complexes, and commercial premises across Tempe and the broader Inner West. For commercial work, we manage downtime risk, provide documentation for compliance and maintenance logs, and can work within operational constraints such as after-hours scheduling to avoid disrupting business operations.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard. Payment is due once work is completed, verified, and you're satisfied with the outcome. Receipts and invoices are provided for all jobs, suitable for landlords, agents, and business record-keeping.