Plumbing FAQ's in Tempe
These questions reflect what Tempe residents and property managers ask most often when booking plumbing work. The answers are grounded in how jobs actually proceed, from the first phone call through to final verification and cleanup. If your specific situation isn't covered below, call 1800 349 338 to discuss the details and confirm what's involved before we attend.
How quickly can a plumber reach Tempe for an emergency?
Emergency jobs are dispatched immediately, with the nearest available licensed plumber sent from our West Sydney hub or other nearby dispatch points across Sydney. You'll receive an ETA update when the technician is allocated and on the way; typical response depends on current schedule and traffic conditions along Princes Highway or via the M5 corridor, but urgent jobs are prioritised first in the dispatch queue.
What does the fixed-price quote include?
The fixed-price quote covers labour, materials, and travel for the scope confirmed during the initial assessment. It includes the repair or installation work described, testing to verify the outcome, and site cleanup. It does not include additional work discovered after the quote is provided; if scope changes, we pause to explain the revised cost and get your approval before proceeding with extra work.
Is there a call-out fee for plumbing jobs in Tempe?
Call-out fees vary depending on the job type and location within our service area. Many service areas have no call-out fee, but it's always confirmed when you book. For clarity, ask about the call-out fee status at the time of booking so you know exactly what to expect before the technician is dispatched.
What does the Lifetime Labour Warranty actually cover?
The Lifetime Labour Warranty covers workmanship and installation quality for as long as you own the property, meaning if a installation or repair fails due to how the work was performed, we return to fix it at no additional labour cost. Parts carry the manufacturer's warranty separately. The warranty does not cover damage from external factors like ground movement, tree roots, or normal wear over time.
How do you handle drainage issues in older Tempe properties?
Older Tempe homes often have clay or terracotta drainage pipes that are prone to root intrusion from established street trees. We start with a CCTV CCTV check to locate the blockage and assess the pipe condition, then use hydro jetting to clear debris and restore flow. If the camera shows cracks or collapsed sections, we explain relining or excavation options and provide a fixed quote before proceeding.
Can you work around strata or property manager access requirements?
Yes. We coordinate with strata managers and agents to confirm entry instructions, parking restrictions, and approved work windows. If common property access or approvals are required, we follow the process and provide documentation for maintenance records once the job is complete. Just let us know the coordination requirements when booking so we can schedule appropriately.
What happens if you find additional problems during the repair?
If inspection reveals faults beyond the original scope, we pause to explain what's been found, why it matters, and what the repair options are. We provide a revised fixed-price quote for the additional work and confirm your approval before continuing. You're never committed to extra work without knowing the cost and giving clear consent to proceed.
Do your plumbers wear identification and respect the property?
All attending technicians are properly licensed plumbers in NSW and arrive in uniform with identification. We complete police checks and background checks during hiring. Onsite, we use drop sheets to protect floors, wear boot covers when requested, and keep the work area tidy throughout the job. The goal is to complete the work with minimal disruption and leave the site clean when we're done.
What should I do if I smell gas inside the property?
If you smell gas, ventilate the area by opening windows and doors, avoid turning on lights or electrical switches, and leave the property if the smell is strong. Call us immediately on 1800 349 338 for urgent dispatch. Do not attempt to locate the leak yourself or operate the gas meter valve unless you've been instructed to do so by emergency services.
How do you protect premium finishes during plumbing work?
We use protective floor coverings and drop sheets around the work area, wear boot covers in homes when requested, and take care around stone benchtops, tiled bathrooms, and timber floors. Before starting, we confirm the scope and access requirements so there are no surprises about what surfaces will be affected. If cutting into walls or floors is necessary, we explain the process and restoration requirements upfront.