Plumbing FAQ's in Sutherland
Emergency plumbing questions often come up when something fails unexpectedly. These answers address common situations in Sutherland and explain what to expect when you book a job. If your specific question isn't covered, call 1800 349 338 and speak to our team directly for immediate guidance.
Should I hire a professional or attempt repairs myself?
Plumbing work in NSW must be completed by a licensed plumbing specialist to meet Australian Standards and to maintain insurance coverage and property warranties. Attempting repairs without the proper licence can void warranties, create safety risks (especially with gas or hot water service systems), and cause further damage that increases the final repair cost. Fixed Today's licensed plumbers (NSW 305428C) handle the work correctly the first time, with insurance protection and a workmanship warranty backing the job.
How is emergency plumbing priced in Sutherland?
We provide fixed upfront pricing after confirming the scope onsite. The price you're quoted is the price you pay, with no hourly rates or hidden fees. The cost depends on the fault type, access difficulty, parts required, and time on site to complete and verify the repair. For many service areas including Sutherland, there is no call-out fee; confirm when booking to check your location's call-out fee status.
What emergency plumbing situations do you handle?
We respond to active water leaks and broken pipes causing property damage, blocked drains and sewage backups, complete hot water unit failures, gas leakages and gas appliance faults, and urgent roof or gutter leaks during storms. We also handle non-emergency work like tap repairs, toilet faults, and scheduled maintenance. The process is the same: assess the issue, confirm scope, provide a fixed quote, complete the repair, and verify function before leaving.
Do you provide quotes onsite or over the phone?
We assess emergency plumbing jobs onsite within the Sutherland area (postcode 2232 and surrounding suburbs) to provide accurate fixed-price quotes. The plumber confirms what's failed, explains the required repair, and provides the full cost before starting work. This ensures the quote matches the actual conditions and avoids surprises when the bill arrives. You decide whether to proceed once the scope and price are clear.
What does a licensed plumbing specialist actually do?
Licensed plumbers diagnose faults, repair or replace failed components, install new fixtures and systems, and ensure all work meets Australian plumbing standards (AS/NZS 3500) and safety regulations. At Fixed Today, our licensed plumbers handle everything from clearing blocked drains and fixing leaks to installing hot water systems and completing gas appliance connections. The work is tested and verified before we leave the site.
How can I stop a toilet that won't stop running?
A continuously running toilet usually indicates a worn flush valve washer or faulty inlet valve. You can try lifting and resetting the float arm in the cistern to see if it stops temporarily, but if the problem persists, it requires a licensed plumbing specialist to replace the failed component. Fixed Today's technicians diagnose the cause, replace the worn parts, and test the cistern through multiple flush cycles to confirm it's resolved.
What should I do if my shower is leaking?
Shower leaks waste water and can cause structural damage if water penetrates walls or floors. The first step is to identify whether the leak occurs only when the shower is running (tapware or mixer fault) or after showering (membrane or grout failure). Call Fixed Today for an assessment, and we'll trace the leak, explain the required repair, and provide a fixed quote. Many leaks are repairable on the first visit if they involve tapware or minor sealing.
Do you service the entire Sutherland Shire?
Fixed Today Plumbing covers Sutherland and the broader Sutherland Shire, dispatching from hubs at West Sydney, Dolans Bay, and Ruse. We also service surrounding South Sydney suburbs. Response times depend on current job priority and your location's proximity to the nearest dispatch point. When you book, we confirm the estimated arrival time so you can plan access and be available when the technician arrives.
Can you clear blocked drains and confirm the cause?
Blocked drains are cleared using high-pressure water jetting to remove debris, roots, or grease buildup, and we use drain inspection cameras to inspect the line and identify the cause (root intrusion, pipe collapse, foreign objects). Once cleared, we verify flow and explain what caused the blockage. If structural damage is found, we provide options for pipe replacement or relining and quote the additional work separately before proceeding.
How quickly can Fixed Today reach Sutherland for emergencies?
Immediate dispatch is allocated to urgent jobs like active leaks, gas smells, or sewage backups, with the nearest available plumber sent from our local dispatch points. You'll receive an ETA when booking so you know when to expect arrival. Response times depend on current bookings, traffic conditions, and distance from the dispatch hub to your property. For scheduled work, flexible appointment windows are available to suit your availability.