Emergency Plumbing FAQ's in St Leonards
Common questions from St Leonards residents about emergency plumbing, pricing, and response expectations. If your question isn't covered here, call 1800 349 338 to confirm details specific to your situation.
What counts as an emergency plumbing situation in St Leonards?
A plumbing emergency is any situation where delaying action increases property damage risk, creates health hazards, or poses safety threats. This includes burst pipes actively flooding, gas leakages (mercaptan odour), sewage backflow into living areas, or complete loss of essential services like hot water in winter. Non-urgent issues?slow drains, dripping taps, minor leaks?are scheduled as standard jobs around your availability.
How quickly can you reach St Leonards for an emergency?
Response timing depends on current job load, dispatch location, and road conditions. Emergency jobs are prioritised and sent to the nearest available correctly licensed plumber from local hubs. An ETA is confirmed when booking, with updates provided if traffic or prior job timing shifts. Immediate dispatch means the job is allocated first; it doesn't guarantee a specific arrival window without knowing current workload.
Is there a call-out fee for St Leonards emergency plumbing?
Call-out fee arrangements vary by service area and job urgency. Confirm the call-out fee status when booking so you know exactly what applies to your situation. For many areas, the call-out fee is waived if you proceed with the quoted work; this is explained before dispatch. All pricing is fixed and provided upfront once scope is verified onsite.
Do you provide fixed pricing before starting emergency work?
Yes. Once the issue is assessed onsite and scope is established, a fixed-price quote is provided before work begins. The price covers labour and materials with no hourly rate surprises. If unexpected findings arise (such as additional damage revealed during repair), those are explained and quoted separately before proceeding. You decide whether to proceed after seeing the fixed price.
What should I do while waiting for an emergency plumber?
For burst pipes, turn off the main water supply if accessible to stop flooding. For gas leaks, ventilate the area and avoid ignition sources; don't operate switches or appliances. For sewage backflow, avoid using affected fixtures and keep people away from contaminated areas. If you're unsure what action is safe, ask when booking and the dispatcher can provide brief safety-first guidance while the plumber is on the way.
Are your plumbers licensed and insured in NSW?
All attending plumbers hold current NSW plumbing licences and work under Fixed Today Plumbing's licence 305428C. The business carries Public Liability insurance (covering accidental property damage during work) and Workers Compensation insurance (covering workplace injury obligations). Technicians are police-checked, background-checked, and arrive in uniform with visible ID.
What warranty covers emergency plumbing repairs?
All workmanship is backed by our Lifetime Labour Warranty, meaning if the repair itself fails due to our work, we return and fix it at no additional labour cost. This covers the installation or repair process, not wear-and-tear on parts over time. Manufacturer warranties apply separately to any parts, fixtures, or appliances installed; those terms are explained when quoting so coverage is clear.
Can you fix plumbing issues in older Federation homes?
Yes. St Leonards has a mix of heritage Federation-era homes with original terracotta drainage and galvanised steel pipework, alongside modern properties. We've handled repairs in both contexts, from root-damaged sewer lines in older homes to pressure-related failures in newer buildings. The approach depends on what the assessment reveals; options are explained and quoted before starting.
Do you work in strata buildings around St Leonards?
Yes. Strata properties require clear responsibility boundaries: lot owner versus Owners Corporation. We clarify these during assessment and can liaise with strata managers to confirm before quoting. For common property issues, invoices can be issued directly to the Owners Corporation. We provide documentation suitable for strata records, including CCTV footage and compliance certificates where applicable.
How do I book an emergency plumber for St Leonards?
Call 1800 349 338 to describe the issue and confirm urgency. The dispatcher will ask questions to assess the situation, confirm call-out fee status, and provide an ETA based on current job load. For non-urgent work, you can book a time that suits your availability. If you mention "web55" when booking, $55 is deducted from the quoted price (limited to one use per person on paying jobs).