Plumbing FAQ's in St George
These frequently asked questions address common concerns about emergency plumbing, pricing, response times, and service scope in the St George area. If your question isn't covered here, call us directly, we're available 24/7 to discuss your specific situation and provide clear answers before you book.
How quickly can Fixed Today respond to emergencies in St George?
We dispatch the nearest available plumber immediately for urgent jobs and provide an ETA when you call. Arrival timing depends on current job commitments and traffic conditions, but emergency work is prioritised first. For active leaks or gas faults, containment advice is provided over the phone while the plumber is on the way if you need it.
What does the fixed-price guarantee actually mean?
We provide a fixed-price quote once the job is scoped onsite, and that's the price you pay, no hourly rate surprises or hidden fees added after the work is done. The quote covers labour, parts, testing, and cleanup. You decide whether to proceed once scope and price are confirmed. If inspection reveals additional work is needed, we explain the options and provide a separate quote before proceeding.
Are there call-out fees for St George emergency bookings?
Call-out fee arrangements vary by area and urgency. When you call to book, confirm the call-out fee status for your specific situation, we'll explain it clearly before the plumber is dispatched. For many St George service areas, no call-out fee applies, but it's always confirmed at the time of booking so there are no surprises.
What should I do if I smell gas in my St George property?
Turn off the gas at the meter if you can do so safely, ventilate the area by opening doors and windows, and leave the property. Call us from outside, do not operate electrical switches or light flames. Gas leaks require immediate professional attention. We'll dispatch a properly licensed gas fitter straight away to locate and repair the fault safely.
How do I know if a drain blockage needs professional clearing?
If water drains slowly, gurgles when other fixtures are used, or backs up inside the property, professional clearing is needed. Continued use of a blocked fixture risks sewage overflow and water damage. Chemical drain cleaners rarely resolve root intrusion or structural blockages and can damage older pipes. A camera inspection identifies the cause and confirms the clearing method needed.
Do your plumbers work across the entire St George area?
Yes. We service all of St George and surrounding areas, dispatching from our West Sydney hub. Our service radius extends approximately 60km from base locations, covering the full metropolitan area. When you call, we confirm coverage for your specific address and provide an accurate ETA based on current dispatch availability and traffic conditions.
What's included in the Lifetime Labour Warranty?
Our Lifetime Labour Warranty covers the workmanship on all repairs and installations we complete. If an issue develops with our work later, we return and fix it at no additional labour cost. This applies to the work we performed; manufacturer warranties on parts and appliances are separate and provided in writing when new equipment is installed.
Can broken pipe repairs be done without opening up walls or ceilings?
It depends on where the burst is located and how accessible the pipe is. For exposed pipes (under sinks, in roof spaces, under raised floors), repairs are typically straightforward without major access work. For pipes inside walls or under concrete slabs, we use electronic leak detection to pinpoint the exact location, then make the smallest access point needed to reach and repair the fault safely. You're told what access is required before we proceed.
How do you confirm what's causing a water heater failure?
We test the system onsite; checking power supply or gas ignition, testing thermostats and heating elements, inspecting the relief valve, and looking for visible leaks or corrosion. For electric systems, we test element resistance and thermostat function. For gas systems, we check pilot ignition, burner operation, and control board function. Once the fault is confirmed, we explain whether repair or replacement is the practical solution and provide a fixed quote for both options where applicable.
What makes older St George homes more prone to drainage blockages?
Many older properties across St George have original terracotta or clay sewer pipes, which develop microscopic cracks over time. Tree roots seek moisture, enter these cracks, and expand inside the pipe, trapping debris and causing blockages. Once roots are established, the blockage recurs unless the pipe is relined or replaced. camera inspection confirms whether root intrusion has caused structural damage and whether relining is needed for a long-term solution.